1. 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

2. Activity Technology, Information Technology, and Human Behavior: An Exploratory Investigation

3. Learning Objectives 1.Describe the roles of technology and its affects on behavior in organizations. 2.Describe the various kinds of technologies used by organizations. 3.Understand the effect of technology on individual and group behavior. 4.Understand the effect of computer-based technologies on the organization. 5.Gain an insight into the Computer-based technology issues of the 21st century.

4. Technology

5. The Role of Technology

6. INPUTTRANSFORMOUTPUT TECHNOLOGY A Tool to Transform Work Raw Materials Semi-Finished Goods People ….. Machines Computers People …. Finished Goods Services People …..

7. Issues --- Concerning Competition S1S2S3 Co 1Co 2Co 3 C1C2C3 Supplier(s) Company Customer(s) ? WHO WHAT WHERE WHY WHEN

8. Process Levels

9. Service Levels

10. NEW CHOICES TRADITIONAL CHOICES Mass Production Small batch Flexible Manufacturing Mass Customization Continuous Process Relationship of Flexible Manufacturing Technology to Traditional Technologies BATCH SIZE SmallUnlimited Customized Standardized PRODUCT FLEXIBILITY Woodward’s stiff Lean Thinking Technology Innovations Enablers

11. Operations Management Customer Relations Management [CRM] Enterprise Resource Planning [ERP] Supply Chain Management [SCM] Business Intelligence [BI] Extranet Technologies Learning Environment Social Networks

12. ERP Related to the Business Systems

13. Knowledge Center From An Information System Perspective Document Database Web-Based Search Individuals Teams Communities of Practice Support Infrastructure Search Engines Browsers Cataloging Indexing E-mail Collaborative Computer-based Team Support Knowledge Center Data Warehouse Subsystem Teams Individuals Document Database

14. The Effects of Technology on Organizational Behavior Organizational Level  Organization design  Planning, control, and reward systems  Organizational strategy and competitiveness  Organizational flexibility  HRM practices Recruiting Selection Training Departmental/Unit Level  Management processes, roles, and style  Relationship between subunits  Physical layout  Quality and patterns of interacting  Communication  Socialization Individual Level  Productivity  Work design  Motivation and self-perception  Expectation and psychological contract  Commitment

15. Information Technologies for the Future

16. Managerial Issues and Concerns for Technology into the Future The most important issue facing businesses is to integrate IT capabilities and perspective with their business operations and management. Technology is capable of generating enormous amounts of information. The key is to transform that information into knowledge and wisdom. Steps to improved productivity: 1. Decentralizing old corporation hierarchies and Empowering employees who are making and selling products 2. Providing them with the right kinds of technology 3. Aligning the organization with these new technologies