1. ANGEL User conference 2004 Seeking Support Utopia Andrea Chappell, Info. Sys. & Tech. Leslie Richards, Distance Ed. University of Waterloo, Ontario, Canada

2. ANGEL User conference 2004 In this session A new direction for UW’s online learning environment results in … A new direction for UW’s online learning environment results in … New model to support online T&L innovation New model to support online T&L innovation New model to support “mainstream” New model to support “mainstream” New multi-department collaborations New multi-department collaborations

3. ANGEL User conference 2004 Previous Direction UW LT research and innovation center (LT3) developed task-based model (T5) for rethinking online T&L. UW LT research and innovation center (LT3) developed task-based model (T5) for rethinking online T&L. UWone online system designed to facilitate pedagogical model. UWone online system designed to facilitate pedagogical model. Entry into UWone through “control gates” of LT3’s New Classroom series. Entry into UWone through “control gates” of LT3’s New Classroom series. –i.e., not opened to all campus.

4. ANGEL User conference 2004 UWone assembled design Home-grown front end Home-grown front end –Design tool (based on T5), –Assemblage (student upload, central authentication, binding components together, etc.) Home-grown course activity tools (DE) Home-grown course activity tools (DE) ANGEL V5.6 for ANGEL features ANGEL V5.6 for ANGEL features

5. ANGEL User conference 2004 CM_T Distance Ed. developed tools Various Design Tools Interfaces to Build Course Content & Pedagogy UWone: Task Designer base system; Integrating framework ANGEL 5.6 Tool set TD CMT Angel BMerlotCLOE CAREO …..zA Matching Learner Profile & Learner Design Export/Import Student Instructor Roadmap Task Management Tool UWone EducSource Communication Language (ECL) REUSE Learning Object Repository

6. ANGEL User conference 2004 UWone support LT3 New Classroom series -T5 model applied to participant’s course LT3 New Classroom series -T5 model applied to participant’s course 6 LT3 Faculty Liaisons (1/2 time in each Faculty) – assist using T5 and UWone 6 LT3 Faculty Liaisons (1/2 time in each Faculty) – assist using T5 and UWone 2 UWone usage support (one for instructors, one for students) 2 UWone usage support (one for instructors, one for students) Programmers and system support Programmers and system support

7. ANGEL User conference 2004 New Direction – why? Overwhelming growth in UWone usage, meant for innovation. Overwhelming growth in UWone usage, meant for innovation. Technology complexity. Technology complexity. –Constant code changes caused instability. –Questions about supporting home-grown code. Advantageous ANGEL evolutions makes it more suited for T5 model. Advantageous ANGEL evolutions makes it more suited for T5 model.

8. ANGEL User conference 2004 New Direction 1. Enterprise system - a “rock-solid,” centrally supported online course system for mainstream 2. “Exploration” system - a system to pilot innovations and new features with more risk-tolerant leaders. If proven, move to Enterprise.

9. ANGEL User conference 2004 Innovation to mainstream life cycle “Exploration” ANGEL system run by LT3 “Exploration” ANGEL system run by LT3 Instructors try new features and UW extensions Instructors try new features and UW extensions LT3 (or other group) writes proposal to request move to Enterprise LT3 (or other group) writes proposal to request move to Enterprise UW-ACE Steering Committee approval UW-ACE Steering Committee approval –University computing committee, plus DE, LT3, IST, student, and distinguished teachers

10. ANGEL User conference 2004 New Direction – how to get there? Pilot ANGEL out of the box in Spring’04 Pilot ANGEL out of the box in Spring’04 Basic courses move UW-ACE Enterprise Basic courses move UW-ACE Enterprise Desired functionality from UWone built into UW-ACE “Exploration” Desired functionality from UWone built into UW-ACE “Exploration” Migrate courses from UWone to UW-ACE “Exploration” Migrate courses from UWone to UW-ACE “Exploration” Approved “Exploration” innovations & functionality move to Enterprise Approved “Exploration” innovations & functionality move to Enterprise

11. ANGEL User conference 2004 UW-ACE: UW ANGEL Course Environment Enterprise“Exploration” Spring 04 ANGEL V6.0 “out of the box” testing V6.1 Fall’04 V6.1 ootb testing V6.1 with Team creation Winter’05 V6.1 with Team creation extension testing with next version/extension

12. ANGEL User conference 2004 New Direction - migration UW-ACE Enterprise UW-ACE “Exploration” Level 1Level 2 Test Extensions Phase 1 August/04 Level 1 & 2 Approved Extensions Level 3 Test Extensions Phase 2 December/04 Level 1, 2 & 3 Approved Extensions New innovations Test Extensions Phase 3 May/05 Level 1 = light content, activities can be created in existing UW-ACE Level 2 = light/Medium/heavy content, activities requires first release extension Level 3 = light/medium/heavy content, activities requires 2nd and 3rd release extensions

13. ANGEL User conference 2004 Extending ANGEL with CLL Team functionality Team functionality –Approved by Steering Committee –Automated team creation and maintenance Task generator Task generator –V6.1 super-editor may resolve Activity generator (not yet) Activity generator (not yet) Feedback mechanisms (not yet) Feedback mechanisms (not yet)

14. ANGEL User conference 2004 UW-ACE Enterprise Instructor Support Focus on “self help” Focus on “self help” –Documentation, Training, and FAQs 1 st Point of Contact for instructor 1 st Point of Contact for instructor –LT3 Faculty Liaisons Second Level Support from 1 st Point Second Level Support from 1 st Point –IST UW-ACE coordinator (in Client Services group) –In some cases, Faculty consultant, then IST

15. ANGEL User conference 2004 UW-ACE “Exploration” Instructor Support Retain emphasis on pedagogical support – LT3 Faculty Liaisons Retain emphasis on pedagogical support – LT3 Faculty Liaisons Support extension testing - LT3 technical lead Support extension testing - LT3 technical lead

16. ANGEL User conference 2004 UW-ACE and Distance Education

17. ANGEL User conference 2004 Lessons learned – You can do it if you have … Build relationships for mutual gain Build relationships for mutual gain –LT3, IST, DE, University computing committee, and Faculties State a clear direction State a clear direction Form a representative Steering Committee Form a representative Steering Committee Strong support from upper admin Strong support from upper admin –And their funding!