1. 1 Nicolas Seris TI Kenya Integrated Complaints Referral Mechanism at County level

2. HUMANITARIAN AID INTEGRITY PROGRAMME “ to improve transparency & accountability in the delivery of Humanitarian aid in Kenya” Research Advocacy Capacity Building People engagement /Community monitoring

3. The project in a nutshell  18-month pilot project (February 2014 – August 2015)  Funded by Africa Development Bank (AdB) and TI Kenya  Total budget $238,970 ($182,802 AdB and $56,168 TI)  Three Counties (Wajir, West Pokot and Turkana)  Implemented by TI Kenya and partners @ county levels

4. Turkana County Partners agencies TI Kenya and 13 partners to date  Turkana County Government  NDMA  Kenya National Human Right Commission (KNCHR)  International Agencies: ADESO, HelpAge International, International Rescue Committee, Oxfam, Save the Children International and World Vision International  Faith based and Local CSOs: Catholic Diocese of Lodwar, LOKADO, TUDOF and TWADO

5. People’s view: Lack of knowledge, trust & responsiveness  Don’t know where to cast their complaint/ don’t know the system exist  Don’t have access to reporting mechanisms  Are afraid to report  Feels that nothing will be done even if they complaint

6. with existing systems? System failure: Not independent, no referral system  Complaints mechanisms are internal & specific to one organisation/ programme  No system in place – no complaint  No referral system if complaint casted in the wrong place – complaints get lost  Each organisation has to ensure linkages with law enforcement institutions/ oversight agencies

7. Referral system at County level response

9. Added value of the integrated system One stop shop – easy access for people Provide reporting mechanisms for service providers who don’t have any at the time being Enhance coordination among service providers – information to affected populations – resolution of complaints Establish linkages with County Authorities – contribute to accountability and capacity building Strengthen linkages with Law enforcement authorities/ oversight institutions at County level Improve learning/ information/ programming at county level Feed into advocacy/ County Development plans, etc