1. misosurvey.org Trend-spotting and Assessment Using the MISO Survey for Faculty and Students Virtual Academic Library Environment (VALE) Conference 2015

2. misosurvey.org MISO Survey Team David Consiglio, Bryn Mawr College Katherine Furlong, Susquehanna University Gentry Lankewicz Holbert, Spring Hill College Craig Milberg, Davidson College Kevin Reynolds, Wofford College Joshua Wilson, Brandeis University 2

3. misosurvey.org About the MISO Survey MISO: Measuring Information Service Outcomes Respondents since 2005 – 32,441 faculty, 63,543 undergraduates, 42,453 staff – More than 138,000 total Participation, 2012 – 2015: – 99 institutions Response rates, 2012 – 2014: – Faculty - 58.5 % – Students - 49.4 % – Staff - 53.6 % 3

4. misosurvey.org MISO Schools 2012-2015 4

5. misosurvey.org MISO Measures Library and technology services – Frequency of Use, Importance, and Satisfaction Communicating with campus constituents Skill level of constituents and interest in learning Software and tools used Demographics about constituents 5

6. misosurvey.org MISO Principles #1 - Assess library and technology services in a single survey Symbiotic relationship of library and technology Comparison of results across a wide range of core teaching, learning, and research services Agnostic regarding organizational structure 6

7. misosurvey.org MISO Principles #2 - Meet unique assessment needs of each institution; produce comparable results Comprehensive: Up to 380 different points of measurement Customizable: Only 36 of the 380 measurement points are required for inclusion; over 90% of items optional Comparable: Items comparable across institutions Expandable: Unlimited locally developed items 7

8. misosurvey.org MISO Principles #3 - Results represent what they purport to represent Question validity – Vigorous testing of all survey items – Core survey instruments edited biennially – Survey managed by professionals working in academic libraries and technology organizations Survey respondents reflect populations – Strict sampling and recruitment methods – Emphasis placed on strong response rates 8

9. misosurvey.org Looking at library services Place-Based Services – Library study spaces – Equipment loans – Library physical collections Online Services – Online catalog – Library databases In-person Services – Reference services – Library instruction 9

10. misosurvey.org Importance: Place-Based Services 10 Somewhat important Very important Important ** = Low N for one population Not important

11. misosurvey.org Importance: Online Services 11 Somewhat important Very important Important Not important

12. misosurvey.org Importance: In-Person Services 12 Somewhat important Very important Important * = Not asked of undergraduates Not important

13. misosurvey.org E-books vs Physical Library Collections 13

14. misosurvey.org E-books and Physical Library Collections 14

15. misosurvey.org E-books and Physical Library Collections 15

16. misosurvey.org E-books and Physical Library Collections 16

17. misosurvey.org E-books and Physical Library Collections 17

18. misosurvey.org E-books and Physical Library Collections 18

19. misosurvey.org E-books and Physical Library Collections 19

20. misosurvey.org Questions and Discussion 20

21. misosurvey.org Appendix 21

22. misosurvey.org Place-Based Services Item text in VALE slidesActual text of survey item Group study space Group study spaces in the library Library schedule The library schedule Quiet work spaceQuiet work space in the library Study carrelsStudy carrels in the library Library computersPublic computers in the library Comfortable library spacesPhysical comfort in the library (e.g. seating, lighting) Borrowing laptops Ease of finding physical materialsEase of finding physical materials in the library Borrowing media equipmentBorrowing technology equipment (e.g. examples) Physical collectionsPhysical library collections CirculationLibrary circulation services Physical reservesPhysical course reserves 22

23. misosurvey.org Online Services Item text in VALE slidesActual text of survey item Subject guidesLibrary subject guides Discovery layerLibrary discovery layer Digital image collectionsDigital image collections (e.g. ARTstor, example) E-booksLibrary e-book collections Library websiteLibrary Web site (e.g. library hours, policies) Library databasesLibrary databases (e.g. JSTOR) Library catalogOnline library catalog ILLInterlibrary loan 23

24. misosurvey.org In-Person Services Item text in VALE slidesActual text of survey item Library instructionLibrary research instruction for academic courses Support for your researchLibrary support for your scholarly research ReferenceLibrary reference services Library liaisonLibrary liaison/contact Support: Instructional techInstructional technology support Support for your students' researchLibrary support for your students' scholarly research 24