1. solutionsenterpriseintelligence The Business Value driver…… Enterprise intelligence designed for business

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6. solutionsenterpriseintelligence Dec 2004 A- Dec 2004 A- Jan 2005 C- Jan 2005 C- Feb 2005 D+ Feb 2005 D+ Financial Scorecards – Lag Indicators

7. solutionsenterpriseintelligence Dec 2004 C Dec 2004 C Jan 2005 E+ Jan 2005 E+ Strategy Scorecards – Lead Indicators Feb 2005 D++ Feb 2005 D++

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12. solutionsenterpriseintelligence Poor Quality Human Capital ? Poor Quality Process Capital ? Poor Quality Customer Intimacy Capital ? Poor Quality Financial Capital ? Poor Quality of Value creation capability ? Stakeholders reach a turning point as to whether or not they invest or divest ?

13. solutionsenterpriseintelligence Poor Quality Human Capital ? Poor Quality Process Capital ? Poor Quality Customer Intimacy Capital ? Poor Quality Financial Capital ? Poor Quality of Value creation capability ? Economic Profit > 0 KPI TargetW Staff Turnover 8%H Absentee days 6 daysM Staff survey 90%H Training Hrs 25 HrsM Incentive 20%M KPITarget W New products 20%H Innovation ideas 1pmH DIFOT 95%H Customer response 4 HrsM Resource Mgt Inv.45 days M KPITarget W Complaints 5% in No. H New Customers 20%H Lost Customers 5% 3 yrs H Customer Satisfaction 90%M Customer referrals 5% of new M KPITargetW EcRoce%13%H W/capital to sales > GM%M Activity Ratio 1.5M Debt: Equity 50:50H Interest cover 3 times H Turning point……. LEAD LAG

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15. solutionsenterpriseintelligence A concluding thought on lead & lag analysis…..

16. solutionsenterpriseintelligencesolutionsenterpriseintelligence $000 SeptOctNov Dec Jan Feb Mar 120 105 90 75 60 45 30 15 80 70 60 50 40 30 20 10 No % The trend is your friend… Revenue Customer contact Conversion rate Leading and lagging measures

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