1. H OCKEY C ANADA HCOP R ECRUITMENT AND R ETENTION 2009-10 M EMBERSHIP S URVEY

2.  Establish a profile of the officiating community  Determine reasons for getting involved  Determine the drop out rate  Determine the reasons for officials leaving the game  Understand the quality of experience of officials Hockey Canada Officiating Program - Retention Survey Research Project Goals

3.  Review of the 2004 USA Hockey Questionnaire and Results  Design questionnaire with the support of Branch RICs  2008-09 Survey design and distribution  Revise survey protocols  2009-10 Survey distribution Hockey Canada Officiating Program - Retention Survey Research Process

4.  Survey distribution was led by individual branches  Survey yielded a 10% rate of response  277 of 3598 surveyed - responded they would not return  There are many reasons for not returning – but ‘Abuse of Officials’ ranked very low on the scale (slides 16 and 17)  94% of officials rated there experience with Hockey Canada as positive (satisfactory and above)  80% Excellent and Above Average Hockey Canada Officiating Program - Retention Survey Executive Summary

5. BranchResponsesTotal Registered 1. BC Hockey84323% 4863 14% 2 Hockey Alberta46613% 5288 15% 3 Saskatchewan Hockey Association 2056% 2812 8% 4 Hockey Manitoba3159% 1649 5% 5 Hockey Northwestern Ontario421% 413 1% 6 Ottawa District Hockey Association872% 1331 4% 7 Ontario Hockey Federation90825% 10,164 29% 8 Hockey Québec47713% 467013% 9 Hockey New Brunswick113% 1434 4% 10 Hockey Nova Scotia53 1%1214 3% 11 Hockey PEI23 1%456 1% 12 Hockey NL59 2%692 2% 13Hockey North90% 62 1% Totals 3598100% 35048 100% Hockey Canada Officiating Program - Retention Survey

14. 98% of Officials responding played hockey – 88% of all officials played more than 6 years Hockey Canada Officiating Program - Retention Survey

20. Please identify the single most significant reason why you stopped officiating?  277 Officials responding to the survey indicated they did not officiate during the 2009-10 season  Skip Logic directed the 277 respondents to indicate why they left officiating Hockey Canada Officiating Program - Retention Survey

21. Please identify the single most significant reason why you stopped officiating? (23 responses did not fit the categories below) Grouping like responses 1. Other Commitments/ Health13553.1% 2. Politics/ Assignments/ Opportunity5722.4% 3. Registration/ Seminars/ Commitment2610.2% 4. Cost/ Pay/ Equipment228.6% 5. Abuse145.5% 254 Hockey Canada Officiating Program - Retention Survey

22. NOHA Responses – 24 of 219 (24% of OHF Totals) Please identify the single most significant reason why you stopped officiating? Grouping like responses 1. Other Commitments/ Health937.5% 2. Politics/ Assignments/ Opportunity520.8% 3. Registration/ Seminars/ Commitment312.5% 4. Cost/ Pay/ Equipment625.0% 5. Abuse14.2% 24100% Hockey Canada Officiating Program - Retention Survey

23. Please identify the single most significant reason why you stopped officiating?

24. What other reasons contributed to your decision to stop officiating? (official could chose more than one response) Grouping like responses 1. Other Commitments/ Health14134.0% 2. Politics/ Assignments/ Opportunity12229.4% 3. Registration/ Seminars/ Commitment7217.3% 4. Cost/ Pay/ Equipment5713.7% 5. Abuse235.5% 415 Hockey Canada Officiating Program - Retention Survey

25. What other reasons contributed to your decision to stop officiating? Hockey Canada Officiating Program - Retention Survey

30. Officials registered in 2009-10 - 35,048 Rate of return – 10% 277 of 3598 responded they would not return 94% of officials rated there experience with Hockey Canada as positive (satisfactory and above) 80% of those rated their experience as excellent and above average Hockey Canada Officiating Program - Retention Survey Survey Summary

31. Abuse of officials must not be tolerated - regardless Reason for leaving the game need to be understood Programs and initiatives must address the needs of the officiating community Some challenges will be difficult to address – but we need to take action where we can Hockey Canada Officiating Program - Retention Survey Closing Comments