2. Advanced Management of Oracle SOA Suite and Oracle Service Bus with Oracle Enterprise Manager 12c
Greg Haertling, Senior Director
7-Eleven
Vijay Poluri, Principal SOA Technologist
GE Corporate
Anil Saka, Lead , WEB and MW Operations
PG & E
Eunjoo Lee, Principal Product Manager
Oracle
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4. Program Agenda 1
Introduction Panel Discussion – 7-Eleven Panel Discussion – GE Panel Discussion – PG & E Session Info / Q&A 2 3 4 5
Oracle Confidential – Internal/Restricted/Highly Restricted

5. EM SOA Cloud Management
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Greg Haertling
Chief Architect, Enterprise Architecture
7-Eleven
October 26, 2015
Presented with
Oracle Confidential – Internal/Restricted/Highly Restricted

6. 7-Eleven started as an ice house in 1927 in Oak Cliff, Texas…
Our Beginnings
7-Eleven started as an ice house in 1927 in Oak Cliff, Texas…

7. 7-Eleven Worldwide + 55,000 stores 16 countries
Open a store every 2.0 hours
7-Eleven, Inc.
8,400 Stores
U.S. & Canada
+ 80% Franchisee
3,100 Fuel Stores 7 7

8. Drivers to a Digital Experience
Stores in U.S. and Canada, offer subset of available product categories, and service customers when offline
Highly mobile, unique in their expectations, always searching for the best value, able to influence large number of people quickly via social media and expect a consistent experience in every location
Enterprise Services Layer
Store
Marketing
Customer
Personalized offers based on customer preferences, purchase history, store product offering, day part, weather, product promotions and gamification experience

9. ESL Hybrid Cloud Architecture
Oracle Managed Cloud Data Center
OAG
OSB
GetMemberOffersLite
Enterprise Manager
7-Eleven Data Center
GetMemberData
AddMember
UpdateMember
OAG
Web
Cust
Sales
OTD
OSB
SOA
Perf
ResolveTransaction
GetMemberStore
PostMarketBasket
GetStoreConfig
OAG
Store
Enterprise Manager

10. EM Implementation and Support
7-Eleven infrastructure outsourced to multiple technology vendors
Out of box EM installation
Multiple EM installations to support Private and Public cloud
20 hours per month to support EM and configure alerts
Resources able to learn application with little difficulty
Private Cloud
Developers and DevOps
Architects and
IT Ops
Managed Cloud

11. 7Rewards Technology Highlights
Inconsistent thresholds for monitoring and incident management
Reporting at business level as well as technology health
Transaction performance data captured is utilized within OEM reports to provide a comprehensive view of our customer experience
Real time visibility of performance and transaction times
Rapid provisioning eliminated weeks of environment build time for Test, Stage and Production environments
Expand to 10x the original capacity in less than 3 months from start to production
Delays compressed the timeline to meet the desired go live date
Customer’s excitement drove the need to quickly expand capacity beyond original estimates
Monitoring
Speed of Provisioning
Resiliency
Admin
Single tool for layers of the infrastructure and application stack
Configurable reporting for business and technology metrics
Multiple ticketing systems
Multiple tools used for patching and upgrades
Real time services support over 20 million customer initiated calls each day with over 40% occurring in the morning
Customer demand is heavily weighted to morning hours which dramatically increases transactions per second
Stores rely on receiving large data files at various points throughout the day

12. Same management for both On Premises and Cloud
Future Direction
Upgrade to Oracle Enterprise Manager 12c R5
Mature, connect and monitor Hybrid Environment
Dynamically allocate and route traffic to meet the needs of 5+ Million 7Rewards customer and 8,600 + locally owned Franchised locations
Managing additional Oracle services and monitoring both loyatly and enterprise
Same Architecture
Same Software
Same Skills
On Premises
Cloud
Same management for both On Premises and Cloud

13. Oracle Enterprise Manager 12c
Integration Monitoring across SOA Middleware
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Vijay Poluri
Principal SOA technologist
GE corporate
October 26, 2015
Presented with
Oracle Confidential – Internal/Restricted/Highly Restricted

14. Oracle Enterprise Manager 12c
Integration Monitoring across SOA Middleware
We are 300,000 people operating in 175 countries
Inventing the next industrial era to build, move, power, and cure our world
Imagining things others don’t | Building the things others can’t | Delivering outcomes that make the world work better
version 4/2015

15. Program Agenda About GE GE Corporate middleware architecture
SOA monitoring approach
Solution examples
Lessons learned
OEM enhancement requests 1 2 3 4 5 6 15 8 9

16. Our Businesses deliver value
Revenue: $27.6B
Profit: $5.4B
Revenue: $18.7B
Profit: $2.6B
Revenue: $7.3B
Profit: $0.2B
Revenue: $24.0B
Profit: $5.0B
Leading globally in power generation & water technologies
Pushing the boundaries of technology in oil & gas to bring energy to the world
Enabling utilities and industry to efficiently manage electricity from the point of generation to the point of consumption
Providing our aviation customers with the most technologically advanced & productive engines, systems & services for their success
Revenue: $18.3B
Profit: $3.0B
Revenue: $5.7B
Profit: $1.1B
Revenue: $8.4B
Profit: $0.4B
Developing transformational medical technologies & services that are shaping a new age of patient care
Being a global technology leader & supplier to the railroad, mining, marine, stationary power & drilling industries
Answering real-life needs, defining trends & simplifying routines. Leading a global lighting revolution to deliver innovative solutions
Investing financial, human & intellectual capital to help our customers build their businesses
Source: 2014 GE Annual Report

17. OEM12c Middleware Architecture Enterprise Services (AR, AP, MDM..)
LTM
(Virtual Load Balancer Pair)
Presentation Layer – ADF
Enterprise Service Bus Layer(OSB)
Middleware Architecture
OEM12c
Orchestration Layer (SOA/BPM)
ERP Connect layer (OSB)
LTM
(Virtual Load Balancer Pair)
ERPs (Oracle, SAP )

18. OEM12c Infrastructure
I will go through what is happening in SOA CoE with respect to Cloud
As you are aware.. Every business in GE either moved or in the process of migrating few applications into Cloud
This is happening for not only simple we b applications.. In fact at corporate few teams are working on migrating ERPs and enterprise standard applications into Cloud to get the benefits of Cloud such as ..
Costs related to hosting, path upgrades, enhancements
High uptime and reduced outage due to cloud resiliency and
whole commoditization aspect of it by keeping the value add benefits
With all these going on.. As a system integrator, SOA CoE should plan to review current environments to identify the impacts and align with business trends to unlock cloud benefits
Based on current alignment with business, SOACoE approach will vary based on location of source and target systems
Next few slides, I will cover current status on Fusion, Kronos and iPass approaches then will dive into SOA Suite on AWS demo to address the current challenges we are facing in SOACoE development needs

19. OEM & SOA | monitoring approach
Multiple layers used for each Functional pillar
Pillar dashboard to give comprehensive view
Grouping …
Layer level metrics ≠ true solution availability
Dashboard to allow identify pillars with issues
Aggregation …
GE solutions span across multiple layers … horizontal monitoring not sufficient
Solution: Build one-stop-shop dashboard with drill-downs allowing to id production issues
Approach: Review past outages to ensure dashboard captures all potential failure points
Landing page
App-level view
Includes details allowing to narrow down issues:
Indicate health status of each integration area
Drill down
Server-level status / errors & configuration changes
Logical grouping of components (e.g. I2C, AP)
JVM stats (CPU, memory, DB locks, network wait)
Ability to drill to application-level dashboards
SOA composite stats (completion%, response time) G Y R 19 8 9

20. Solution examples | Landing page
Indicate health status of each Functional pillar … across all technical layers
Ability to drill to application-level dashboards from landing page for details 20 8 9

21. Solution examples | Application-level view (1)
Server and Service Availability
Error and Incidents Real Time
WebLogic Domain Status 21 8 9

22. Solution examples | Application-level view (2)
SOA Composite Metrics
JVM request Metrics
Configuration changes for past week
JVM Health Metrics real time 22 8 9

23. Lessons learned Avoid flood of alerts when main targets are down
Within system dashboard utilize RCA results to exclude symptom incidents
To add SOA metrics within system view, personalize component properties
SOA Infra Target Name  <Target>/Domain_name/server_name/soa-infra
SOA Infra Target Type  soa_infra
Utilize past root cause analysis result while designing the monitoring dashboard 23 8 9

24. OEM enhancement requests
SR:
Landing page …
… No representation of limited availability
SR:
Personalization of generic system view …
… Landing page personalization is not available
SR:
Single view for SOA & OSB …
… SOA composites & OSB can’t be monitored in single dashboard
SR:
Incident View …
Incidents not rolling up to systems view

25. SOA management using EM 12c
SOA Performance Diagnostic
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Apply New Layout (Important): Right-click any selected slide, point to Layout, and click the slide containing the desired layout from the layout gallery.
Delete any unwanted slides or duplicates.
To copy this background to another presentation on Mac
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Apply New Layout (Important): Click Layout from the Home tab's Slides group, and click the slide containing the desired layout from the layout gallery.
Anil Saka
Lead ,WEB and MW Operations.
Online & Middleware Applications
PG & E
October 26, 2015
Presented with
Oracle Confidential – Internal/Restricted/Highly Restricted

26. Agenda 1
About PG & E PG &E IT Overview Challenges Solution Benefits Gained 2 3 4 5
Oracle Confidential – Internal/Restricted/Highly Restricted

27. Company Profile Headquarters in San Francisco, California
Provides energy to approximately million people
70,000 square mile service territory
Total Assets: $59.8 billion
For PG&E, “Together, Building a Better California” is not just a slogan. It’s the very core of our mission and the scale by which we measure our success.
PG&E SERVICE AREA IN CALIFORNIA 27

28. Agenda 1
About PG & E PG &E IT Overview Challenges Solution Benefits Gained 2 3 4 5
Oracle Confidential – Internal/Restricted/Highly Restricted

29. IT Overview - Infrastructure
330+ WebLogic Domains (versions 9.2 through ) FMW Products [ SOA,BPM,OSB,OAM,OUD,OVD] ,WebLogic Portal & ALSB Integration 970+ WebLogic Servers 500+ Databases (versions 10g through ) host servers running Linux and AIX Microsoft SQL Server, Apache HTTP Server 2.2.x and Sun One. 2,000 IT employees – Team of 8 WEB/MW
Oracle Confidential – Internal/Restricted/Highly Restricted

30. Oracle Enterprise Manager Cloud Control 12c Deployment
Four environments for Cloud Control 12c – dev, test, stage and production
Production environment for Cloud Control 12c:Management Service on Redhat Linux with Active-Standby high availability configured
Management Repository in two node RAC DB on Redhat Linux
Management Agents on Redhat Linux and AIX
Fusion Middleware Plug-in :
JVMD Agent:
Customers Access Service Requests (CASRs) are submitted electronically to PG&E by the customer’s authorized ESP [Energy Service Provider]
Meter Reading ., Billing ., etc.. 30

31. IT Overview – EDI Transactions
Number of EDI X12 document types:~20
Number of trading partners: ~250
Number of agreements: ~1000
Daily Volume ~ 500k Composites
Expected Growth : 3x Current volume
SOA Version :
Customers Access Service Requests (CASRs) are submitted electronically to PG&E by the customer’s authorized ESP [Energy Service Provider]
Meter Reading ., Billing ., etc.. 31

32. Agenda 1
About PG & E PG &E IT Overview Challenges Solution Benefits Gained 2 3 4 5
Oracle Confidential – Internal/Restricted/Highly Restricted

33. Challenges Troubleshoot Performance Problems:
Is it related to computing resources [ cpu,memory, etc...]
Is it related to JVM?
Is it related to DB ?., if so it is difficult to get the information on DB specifics
System capacity designed in 2011 has not kept pace with exponential growth in data (4X growth since 2011) over the last three years
Insufficient capacity can lead to :
Longer than average response times for individual system components  Longer batch completion times  Missing SLA windows
Intermittent timeouts during processing  Resubmission of failed jobs  Longer batch completion times  Missing SLA windows
Oracle Confidential – Internal/Restricted/Highly Restricted

34. Agenda 1
About PG & E PG &E IT Overview Challenges Solution Benefits Gained 2 3 4 5
Oracle Confidential – Internal/Restricted/Highly Restricted

35. Solution : Dehydration Store Monitoring
Single pane to analyze the behavior of the SOA DB
Displays the top SQL’s with high wait events and CPU
Track data usage and table space chart
Drill down to the sql queries
Active Session history
Oracle Confidential – Internal/Restricted/Highly Restricted

36. Agenda 1
About PG & E PG &E IT Overview Challenges Solution Benefits Gained 2 3 4 5
Oracle Confidential – Internal/Restricted/Highly Restricted

37. Benefits Gained Ability to drill down the problematic SQL’s
Manage storage efficiently
Keys for best performance on SOA:
Ensure the B2B tables are purged
Ensure the SOA tables are purged
Rebuild Indexes on Purge.
Fine tune product sql’s on core tables[its ok to tune ., but need to keep track of changes]
Checking the SQL plan we can find out if the queires are doing Full Table Scans., and cab be communicate to the DBA to tune the SQL.
One example was , we foung 5-10 such sql queries on the core SOA tables taking so long with the increase in the data and we added Index with the help of this plugin.
Full Table Scan: B2B_BUSINESS_MESSAGE
EDI_EIRS_LOGGING_TB a cusom table etc..
Oracle Confidential – Internal/Restricted/Highly Restricted

38. Benefits Gained :Reports
Out of the box reports using BI
Custom Reports using BI
System performance reports
Ability to schedule weekly, monthly etc..
Very good for planning [Augment HW resources., tuning]
Checking the SQL plan we can find out if the queires are doing Full Table Scans., and cab be communicate to the DBA to tune the SQL.
One example was , we foung 5-10 such sql queries on the core SOA tables taking so long with the increase in the data and we added Index with the help of this plugin.
Full Table Scan: B2B_BUSINESS_MESSAGE
EDI_EIRS_LOGGING_TB a cusom table etc..
- Custom reports for projection of work.
Oracle Confidential – Internal/Restricted/Highly Restricted

39. Thank You
Oracle Confidential – Internal/Restricted/Highly Restricted

40. Introducing Oracle Management Cloud
Join Us!
GEN Oracle Management Cloud: Real-Time Monitoring, Log, & IT Operations Analytics.
Tuesday, October 27, 11AM, Moscone South Room 102
Attendees will receive a special gift!
Oracle offers the industries most completed integrated cloud platform, providing the broadest set of PaaS capabilities for our customers.
In June this year Larry Ellison announced 24 new services as part of the Oracle Platform. They were across these important categories around Data Management, Application Development, Integration, Content and Collaboration, Business Analytics, Mobile, and Enterprise Management.
Oracle Confidential – Internal/Restricted/Highly Restricted

41. Enterprise Manager Sessions – Monday October 26th
Title
Time
Location
Centralized Access and Auditing for Oracle WebLogic Server Domain Administration [CON9742]
11:00 AM
Moscone South 303
The Management of Identity and Access: Breaches, Compliance, Downtime, and Loss [CON9755]
Moscone South 301
 Hybrid Cloud Management Using Oracle Exalogic [CON9744]
Intercontinental—Sutter (5th Floor)
Oracle Enterprise Manager: The Complete Solution and Oracle’s Best-Kept Secrets [CON9715]
12:15 PM
Moscone South 300
Simplify the Deployment and Monitoring of Your Identity Management System [CON9468]
Moscone South 310
Oracle Exadata Monitoring and Management Best Practices [CON9727]
Intercontinental B (5th Floor)
Advanced Management: Oracle SOA Suite and Oracle Service Bus with Oracle Enterprise Manager [CON9751]
1:30 PM
Moscone South 302
Managing at Hyper-Scale: Oracle Enterprise Manager as the Nerve Center of Oracle Cloud [CON9710]
Next-Generation Database Management: Advanced Topics for Expert DBAs  [CON9107]
Moscone South 104
Agile IT: Visibility and Management Across Oracle WebLogic Server and Oracle Java Cloud Service [CON9745]
Moscone South 304

42. Enterprise Manager Sessions – Monday October 26th
Title
Time
Location
Oracle Enterprise Manager Database Consolidation Workbench—Secret to Successful Consolidation [CON9718]
2:45 PM
Moscone South 300
Best Practices for Maintaining and Supporting Oracle Enterprise Manager [CON8671]
4:00 PM
Moscone West 2024
The Future of Oracle Enterprise Manager: What’s Next? [CON9708]
Risk-Free Administration for Expert Database Administrators [CON9725]
Moscone South 104
HA–Enabled Oracle Enterprise Manager 12c on Virtualized Oracle Database Appliance [CON6928]
5:15 PM
Moscone South 250
Tips and Techniques for Maximizing Database Performance: Theory and Practice [CON9723]
Moscone South 104

43. Enterprise Manager Sessions – Tuesday October 27th
Title
Time
Location
General Session: Oracle Management Cloud—Real-Time Monitoring, Log, and IT Operations Analytics [GEN9778]
11:00 AM
Moscone South 102
Oracle Enterprise Manager: The Future of Hardware Management [CON9732]
12:15 PM
5th Floor – Hotel Intercontinental C
Oracle IT Analytics Cloud Service: Next-Generation Analytics for Maximizing Performance [CON9722]
Moscone South 309
Upgrading Oracle Enterprise Manager: Why and How [CON9729]
Moscone South 300
Enterprise Patient Data Repository Using Oracle Healthcare Analytics and Oracle SOA Suite [CON7720]
4:00 PM
Park Central – City
Latest Innovations in Database as a Service Enabled by Oracle Enterprise Manager [CON9734]
Oracle Application Performance Monitoring Cloud Service: Application Visibility for DevOps [CON9746]
Servers, Storage, Virtualization, and More: Managed Through a Single Pane of Glass [CON9733]
Intercontinental C (5th Floor)
Oracle IT Analytics Cloud Service: Operational Insight for Your Database and Middleware Estate [CON9752]
5:15 PM
Monitor, Diagnose, and Optimize Java Workloads on Premises and in the Cloud [CON9740]

44. Enterprise Manager Sessions – Wednesday October 28th
Title
Time
Location
Oracle Enterprise Manager 12c Cloud Control for Managing Oracle E-Business Suite 12.2 [CON8127]
11:00 AM
Moscone West 3022
Using Oracle Enterprise Manager Effectively to Become an Oracle Enterprise Manager Champion [CON9711]
Moscone South 104
Managing Configuration Compliance in and Across the Clouds [CON9750]
Moscone South 300
Oracle Log Analytics Cloud Service: Real-Time Insight for Middleware Administrators [CON9754]
12:15 PM
Moscone South 303
Way Beyond the Basics: Oracle Enterprise Manager Monitoring Best Practices [CON9721]
Hybrid Cloud Management of Oracle Java Cloud Service and On-Premises Oracle WebLogic Server [CON9743]
1:45 PM
Data on Demand: Advanced Cloning Automation for DBAs [CON9748]
Oracle Log Analytics Cloud Service: Real-Time Insight for Database Administrators [CON9753]
3:00 PM
Enterprise Monitoring in a Hybrid Cloud [CON4724]
Best Practices for Engineered Systems Management Using Oracle Enterprise Manager [CON9728]
4:15 PM
Hybrid Cloud—Pivot to the Cloud with Oracle Enterprise Manager Cloud Control [CON9712]
5th Floor – Hotel Intercontinental B

45. Enterprise Manager Sessions – Thursday October 29th
Title
Time
Location
Case Study: How a Cloud-Based, Service-Oriented Customer Uses Oracle Enterprise Manager [CON2800]
9:30 AM
Marriott Marquis
Salon 10/11
Database as a Service: What Is It and How Do You Use It? A Q&A with an Expert Panel [CON3637]
Moscone South 102
Practical Tips for Oracle Enterprise Manager High Availability and Diagnostics [CON9726]
Moscone South 300
Oracle Enterprise Manager for MySQL Database—Latest Features [CON4507]
10:45 AM
Moscone South 262
PaaS-ify Across on Premises and Oracle Cloud with Ease [CON9747]
Moscone South 300
Think Outside the Data Center—Monitoring Retail and Cloud Locations [CON7513]
Oracle Management Cloud Best Practices for Mining Oracle Enterprise Manager Data [CON9714]
Noon
Raising the Ante on Security with Oracle Enterprise Manager [CON9719]
Realizing MWaaS on the Private Cloud Using Oracle Enterprise Manager [CON4627]
Moscone South 302
Case Study: Oracle Application Management Suite for Oracle E-Business Suite [CON8126]
1:!5 PM
Moscone West 3004
Oracle Enterprise Manager? OpenStack? VSphere? Have It Your Way! [CON8059]
1:15 PM
Intercontinental—Sutter (5th Floor)
Supercharge Your DevOps Automation Using Oracle Enterprise Manager’s CLI and REST APIs [CON9731]

46. Enterprise Manager Labs
Location: Hotel Nikko—Carmel (3rd Floor) – unless noted
Day
Time
Oracle Systems and Virtualization Management with Oracle Enterprise Manager [HOL10466]
Monday
11:00 AM
Consolidate and Standardize Database Resources with Lifecycle and Private Cloud Management [HOL10468]
Wednesday
2:00 PM
4:15 PM
Hybrid Cloud Management: Complete Management of On-Premises and Public Services [HOL10465]
Tuesday
10:15 AM
11:45 AM
Practical Overview of the Latest Features of Oracle Enterprise Manager for MySQL [HOL4522] **Location: Hotel Nikko—Peninsula (25th Floor)
Maximizing Oracle Database 12c Performance with Oracle Enterprise Manager [HOL10442]
5:30 PM
Managing Oracle Fusion Middleware with the New Oracle Enterprise Manager [HOL10453]
Thursday
12:30 PM

47. Enterprise Manager Demos
Demo Hours
Monday: 10:15 AM to 6 PM
Tuesday: 10:15 AM to 6 PM
Wednesday: 10:15 AM to 4 PM
Demo Title
Venue
Workstation
Database Lifecycle Management, Database as a Service, Snap Cloning with Oracle Enterprise Manager
Moscone South, Upper Left, Database
SLD-025
End-to-End Database Performance Management
SLD-023
 End-to-End Engineered Systems Manageability with Oracle Enterprise Manager
Moscone North, Lower Lobby, Engineered Systems Showcase
N/A
Hybrid Cloud Management: Single Pane of Glass for Complete Management—On-Premises and Public Cloud
SLD-026
Managing On-Premises IT, Private Clouds, and Hybrid Clouds with Oracle Enterprise Manager
SLD-024
Oracle BI, BPM, and Oracle WebCenter Management with Oracle Enterprise Manager
Moscone South, Lower Left, Middleware
SLM-034
Oracle SPARC/x86 Systems and Virtualization Management with Oracle Enterprise Manager
Moscone South, Center, Engineered Systems, Servers and Storage
SC-034
Oracle WebLogic, Java Cloud Service, and SOA Management with Oracle Enterprise Manager
SLM-003
See How to Provision Storage with Oracle Enterprise Manager
SC-020

48. OMC Demos Venue Demo Hours Moscone South
Demo Title
Workstation
Oracle Application Performance Monitoring Cloud Service
SPI-036
Oracle IT Analytics Cloud Service
SPI-003
Oracle Log Analytics Cloud Service
SPI-037
Venue
Moscone South
Oracle Cloud Platform & Infrastructure Showcase
Demo Hours
Monday: 10:15 AM to 6 PM
Tuesday: 10:15 AM to 6 PM
Wednesday: 10:15 AM to 4 PM

49. Session Surveys Help us help you!!
The [Program Committee  J1] [organizing committee OW] would like to invite you to take a moment to give us your session feedback. Your feedback will help us to improve your conference. 
Please be sure to add your feedback for your attended sessions by using the Mobile Survey or in Schedule Builder.
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50. Oracle Confidential – Internal/Restricted/Highly Restricted