2. v1.0 - 20050426 Telecommunications Industry AssociationTR41.3-11-02-006

3. TIA Quarterly Meeting – February 10, 2011

4. Florida Legislation Telecommunications Access System Act (TASA) of 1991 (Chapter 427, Section III, Florida Statutes) states: All persons have the right to basic telecommunication services at reasonable affordable costs.

5. Who Is FTRI? Florida Telecommunications Relay, Inc. A private not-for-profit organization Established by telephone companies as directed by the Florida Public Service Commission (FPSC) Governed by Board of Directors (telephone companies) Located in Tallahassee NOT a state agency

6. TASA Funding l Monthly surcharge (11 cents) l All telephone landlines in Florida l Businesses pay on the first 25 lines l Does not collect from wireless providers l Surcharge collected by local telephone companies l Funds sent directly to FTRI to pay for: l Florida Relay Service (711) l Monthly Invoice l Outreach l FTRI l Equipment l Distribution / Training l Outreach l Administrative

7. In the 2007 Report to the Governor submitted by the FCCDHH (www.fccdhh.org) it’s was estimated that Florida has approximately 3 million residents with hearing loss.www.fccdhh.org Floridians who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Challenged may benefit from telecommunication access offered through the FTRI programs: –Florida Relay (711) –FTRI Equipment Distribution Program Facts about Florida Residents

9. Florida Relay (711) Communication Link Connects people who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Challenged to standard telephone users and vice versa. Calls are processed by a Relay CA Caller Assistant interfaces between caller and receiver to relay the message. All calls (conversations) are strictly confidential No phone records are kept. Available 24 hours, 365 days a year.

10. Florida Relay (711) Types of Customers TTY/TDD Is for individuals who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Challenged. Allows a person to type his or her own conversation through the relay CA who then voices aloud the typed conversation to a hearing person. Voice Carry-Over (VCO) VCO allows deaf or hard-of-hearing individuals who prefer to use their own voice to speak directly to the party they are calling. The CA will type the voice responses back to the VCO user who reads the typed message across the text screen

11. Florida Relay Types of Customers CapTel (enhanced VCO)

12. Florida Relay (711) Types of Customers Speech-to-Speech (STS) Speech to Speech allows individuals with speech challenges to use their own voice, while utilizing the assistance of specially trained CA to make their calls. When spoken words become difficult to understand, the CA assists verbally, making communication between both parties as clear and personal as possible.

13. Equipment Distribution Program

14. RDC # 8 FTRI Regional Distribution Centers RDC # 2 – League for the Hard of Hearing (Ft. Lauderdale) RDC # 3 – Deaf Service Center of Palm Beach County (West Palm Beach) RDC # 4 – ES Deaf & Hard of Hearing Services (Daytona Beach) RDC # 5 – Independent Living Resource Center (Jacksonville) RDC # 7 – Center for Independent Living in Broward County (Ft. Lauderdale) RDC # 8 – Center for Independent Living of South Florida (Miami) RDC # 9 – Citrus Hearing Impaired Program Services (Crystal River) RDC # 10 – Deaf & Hard of Hearing Services of Pasco/Hernando (Port Richey) RDC # 12 – Deaf & Hearing Connection for Tampa Bay (Seminole) RDC # 13 – Community Center for Deaf & Hard of Hearing Manatee/Sarasota Co (Sarasota) RDC # 14 –Center for Independent Living of North Central Florida (Gainesville) RDC # 15 – disability Solutions for Independent Living (Daytona Beach) RDC # 16 – Deaf & Hard of Hearing Services of the Treasure Coast, Inc. (Port St. Lucie) RDC # 17 – Deaf Service Center of SW Florida (Ft. Myers) RDC # 18 – Center for Independent Living of Central Florida (Winter Park) RDC # 19 – Central Florida Speech & Hearing Center (Lakeland) RDC # 20 – Space Coast Center for Independent Living (Cocoa) RDC # 21 – Hearing Impaired Persons in Charlotte County (Punta Gorda) RDC # 22 – Deaf Service Center of Lake & Sumter Counties (Leesburg) RDC # 23 – Area Agency on Aging (Tallahassee) RDC # 24 – CIL – Disability Resource Center (Pensacola) RDC # 25 – Disability Resource Center (Panama City) RDC # 26 – Hearing and Speech Center of Florida (Miami/Kendall) RDC # 2 RDC # 5 RDC # 3 RDC # 4 RDC # 24 RDC # 9 RDC # 10 RDC # 12 RDC # 13 RDC # 16 RDC # 17 RDC # 18 RDC # 19 RDC # 20 RDC # 21 RDC # 22 RDC #23 2/2/10 RDC # 7 RDC # 14 RDC #25 FTRI Tallahassee RDC # 15 RDC #26 Hours of operation may vary from RDC to RDC.

15. New Client Served During FY 2009/2010 FTRI served 18,185 new clients. Clients certified as eligible for the FTRI program are classified into four distinct groups: GroupNew Clients Deaf70 Hard of Hearing17,923 Speech Challenged161 Dual Sensory Impaired31 Total18,185 To date, FTRI has served over 440,000 new clients in Florida. With a population of nearly 3 million individuals with some degree of hearing loss, FTRI still has large number of people to reach.

16. New Client Age Groups The 2009/2010 breakdown of new recipients by age group is as follows: Age GroupRecipients 4 – 918 10 – 1953 20 – 2946 30 – 3997 40 – 49317 50 – 59841 60 – 692,550 70 – 794,972 80 – 896,976 90 – 992,220 100 – 10989 DOB not provided6 Total18,185 More people in the 80 to 89 age group received equipment than those of any other specific age group. Approximately eighty percent of all recipients served in this fiscal year were seventy years of age or older.

17. New Clients Served Chart 2011 Projection Based on 2 nd Quarter Ended December 31, 2010, New Clients Served is 12,800. If current trend continues, a 41% increase over previous year ended June 2010 may be realized.

18. Total Services Provided During FY 2009/2010 FTRI provided 41,188 services. Four of the main type services are categorized below: Group New Clients New18,185 Modifications1,170 Exchanges16,658 Returns4,503 Total40,516

19. Equipment Distributed FTRI distributes both new and refurbished equipment. Equipment distributed during fiscal year 2009/2010 numbered 36,044 units. The monthly equipment distribution average was 3,004. Over 835,000 pieces of equipment have been distributed since 1991.

20. Specialized Telecommunications Equipment

21. Features Volume control adjustment Tone control Loud ringer (85-90dB) Flashing ringer Large buttons Backlit keypad Memory dial Amplified Telephones Clarity XL-40 (40 dB) ClearSound CSC-40 (40 dB) Clarity XL-50 (60 dB) Clarity W425 Pro (45 dB)

22. www.tedpa.org

23. Formed in 1997 with 11 states attending the first meeting in Florida to organize Second year membership doubled Membership fluctuates between 28 - 35 states

24. Mission Statement The mission of TEDPA is to convene for the purpose of information exchange and to assist one another with the administration of specialized telecommunication equipment distribution programs for persons with disabilities. To educate its members about state and federal regulatory issues and to advocate for changes when they seem to be in the interest of improved quality and efficiency of specialized telecommunications equipment and related programs. To share information about program administration, to share cost-effective ideas and techniques, and to promote ideas about community outreach. To provide representation to other professional, technical and consumer organizations desiring input. To actively examine and advance discussion about issues pertaining to specialized telecommunications equipment when appropriate as determined by TEDPA members, prepare items for membership review and submit advisory opinions about those issues. To perform other functions that me be deemed appropriate by TEDPA members. The association is organized exclusively for charitable, educational, religious or scientific purposes within the meaning of section 501 (C) (3) of the Internal Revenue Code.

25. T ypes of Equipment Distribution Programs (EDP) Loaner - state EDPs own the equipment and is able to refurbish and redistribute equipment that are returned. State EDPs are responsible for maintenance and repair. RFPs are conducted to obtain best price. The majority of the state EDPs are loaner program. Voucher – state EDPs assign a limited value to a voucher and issue to qualified individuals who becomes owner of the equipment and is responsible for maintenance and repair. Some states re-issue vouchers to active clients every five years, some less. Voucher are accepted by pre-approved retailers only. Combination – depending on equipment.

26. Membership Benefits Listserv Website Resources Surveys Proprietary information Annual Conference Networking Vendor Exhibit Workshops Latest technologyBest Practices New equipmentLoaner ServicesVoucher Concerns

27. Questions James Forstall, Executive Director Florida Telecommunications Relay, Inc. 1820 E. Park Avenue, Suite 101 Tallahassee, FL 32301 850-205-1470 jforstall@ftri.org www.ftri.org Thank you!