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PARIS for Participations & Entertainment Partners for Residuals Outsourcing Green light deck February XX, 2013.

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Presentation on theme: "PARIS for Participations & Entertainment Partners for Residuals Outsourcing Green light deck February XX, 2013."— Presentation transcript:

1 PARIS for Participations & Entertainment Partners for Residuals Outsourcing Green light deck
February XX, 2013

2 Agenda ►Executive Summary ►Business Problem Statement ►Inception Phase Status Update ►PARIS for Participations - Assessment ►PARIS for Participations - Project Plan ►PARIS for Participations - Financials ►EP for Residuals Outsourcing - Assessment ►EP for Residuals Outsourcing - Project Plan ►EP for Residuals Outsourcing - Financials ►10-year Cost Benefit Analysis ►Project Funding Needs Draft for discussion

3 Executive Summary The Participations and Residuals systems are outdated, lack integrations with key enterprise systems and promote many manual, in-efficient and error prone processes increasing the risk of inaccurately paying the Participants and the Talents (Guilds). The total estimated cost to convert Participations to NBCU PARIS and outsource Residuals to Entertainment Partners is estimated at approximately $14.9M. Draft for discussion

4 Problem Statement – Participations
● Very manual, time-consuming and inefficient processes are employed for Data Sourcing, Payout Calculations, Paper copying and filing. ● The OPUS system is not enabled to model participant contracts, calculate payouts and to directly generate participant statements. A mix of manual procedures and excel manipulations are employed to prepare Talent Statements. ● The volume and type of products and the complexity of talent deals are ever increasing which results in keeping up with the statement generation schedule very difficult. Additional headcounts are required to keep up with the ever growing volume of work. To deal with the work load, for the deals which are forecasted to not pay do not have statements created (i.e. statements are “bugged”) ● Upstream data sources lacking governance and consistency in usage providing data in a form that lacks the appropriate level of granularity and attributes. Lack of complete understanding of the information flowing into and filtered out of the data feeds into the department. ● Unable to focus on value-add activities (e.g. breakout projections, proactive buyout assessments, ‘What-if’ analysis, impact assessment & feedback to Business Affairs across title, market & media types). Draft for discussion

5 Problem Statement – Residuals
● Very manual, inefficient, and error-prone processes employed for data sourcing, payout calculations, guild reporting, paper copying/filing. ● Majority of the data sourcing and systems feeding is done manually by the clerks which is error-prone. Data reconciliation processes are not rigorous and error prone due to human involvement. ● The volume and type of Products, the complexity of guild rules along with expansion of the reuse markets and the manual departmental procedures results in keeping up with the workload very difficult. This in turn results in un-recoupable overpayments, late fees and penalties on the department. ● The increasing workload and the lack of a system results in the work being handled by the staff through overtimes and by outsourcing to third party providers. This has also resulted in temporary staff being used permanently. ● Unable to focus on value-add activities (e.g. projections, analysis for negotiations and ultimates). ● Recurring errors in payouts and the accompanying claims might strain relations with the Talents. Draft for discussion

6 Current Challenges and Issues by Area
Difficult to manage the volume with time-consuming manual calculations Changes to the guild agreements cannot be accommodated; system is not equipped to support current guild agreements Unable to capture pension or pension ceilings so often overpaying or underpaying Cannot adjust tax rates as the change will be applied retroactively and recalculate all previous statements/payments Payments are manually tracked on a spreadsheet Retrieve data from 12 different feeds/sources; input data manually from hard copy reports Electronic reporting to the guilds and talents requires improvement Residuals Difficult to manage the volume with time-consuming manual calculations Statement generation is manual and very cumbersome; OPUS does not produce “headsheets” or statements, only the data to support them 18-month limit on detailed monthly data in OPUS; difficult to calculate historical point-in-time data Spends a significant amount of time responding to queries from other groups; lack any type of estimation/modeling tools for calculating “what-if” scenarios No system support for payout calculations for the digital markets, and complex talent deals Participations Spends a significant amount of time researching data discrepancies, statement adjustments, etc. System “tricks”, dummy numbers, and manual adjustments (“one-sided entries”) pose risks during audits Lack of formal checks and balances Audit Residuals system is inflexible and has several system limitations (e.g. field sizes are limited to $99,999) as it was implemented in the 1960’s IT support for the Residuals mainframe system is very limited due to aging technology. The team has recently lost one-half of the IT support team –resources who had been supporting the department for several years. Additional turnover events (like retirement) will poses serious risks to IT operations and the obsolete technology makes it harder to find suitable replacements. IT Draft for discussion

7 NBCU PARIS Impact Assessment Residuals Outsourcing Assessment
Inception Phase An Inception phase was funded with the primary objective of assessing the functional fit-gap of NBCU PARIS against SPE requirements and assessing the feasibility of Residuals BPO. Phase Timeline: August 2011 to August Phase Cost: $949,600 Phase Scope and Deliverables: Delivered selection of Software Platform and Operations Model using PARIS for Participations Delivered Business Case Assessment and subsequent Due Diligence for BPO with Entertainment Partners Gathered High Level Requirements through Focus interviews and Workshops with key stakeholders Finalized Overall Project Scope Developed High-level Project Budget, Schedule and Timeline, Resource Plan (including backfill requirements) Developed Data Conversion & Migration Strategy and Plan Developed Data Sourcing & Interface Strategy and Plan Developed Greenlighting Material for full project funding 2011 2012 Jul – Sep Oct – Dec Jan – Mar Apr - Jun Jul - Sep Data & Interface Assessment NBCU PARIS Impact Assessment PARIS Impact Assessment Report Residuals Outsourcing Assessment BPO Due Diligence BPO Business Case Comparative Review Executive Debrief Draft for discussion 7

8 PARIS for Participations - Impact Assessment
Participations module of NBCU-PARIS has a good level of functional fit relative to SPE’s requirements. ● The Business Process automations delivered by PARIS far exceeds the current automation levels at SPE. ● PARIS capabilities and feature-set for Participations & Audit scored at over 86% and 81% respectively by SPE stakeholders. ● PARIS provides a strong coverage for most of the requirements. ● The Participations, Data Staging and Audit modules are quite robust, flexible and more mature than the Residuals module. ● PARIS architected on the latest Microsoft technologies including the .NET framework. NBCU facilitated 4 sessions with SPE: PARIS overview and orientation Admin features (Data staging and Administration) demo Residuals demo Participations demo The NBCU demonstrations of PARIS were based on scripted demo scenarios : These scenarios were based on SPE’s high-level functional requirements. The scenarios represented a selection of high- and medium priority processing requirements. Demos were attended by SPE stakeholders across Participations, Residuals, Input Consolidation, Audit, Finance and IT groups. Draft for discussion 8

9 PARIS for Participations - Project Phases
Planning Implementation Conversion Impact Assessment Hands-on Evaluation Conversion planning Installation and Configuration Development and Integration System & Parallel Testing Training and Change management Participations Conversion Parallel Operations IT Support Impact assessment Requirements Functional fit Estimates Hands-on evaluation Early design Support model decision Refined estimates Conversion planning Approach and priorities Resources and backfill Controls and Acceptance Planning for Parallel Ops. Installation and Configuration Data loads (migration) Lookups/mappings Templates and hierarchies Development and Integration Interfaces Reports Testing Functional tests Parallel tests Training and Change management Org and process design Participations conversion Parallel operations Data refreshes Porting converted titles IT support Hypercare Systems maintenance User support Draft for discussion

10 Key Estimation Drivers and Project Considerations
PARIS for Participations - Project Timeline Years Quarters 1 2 3 4 5 Program management/planning Hands-on evaluation Implementation Hypercare Participations Conversion Parallel operations IT Support Implementation model decision Go Live Planning Conversion Decommission legacy systems Conversion Complete Key Estimation Drivers and Project Considerations ● The PARIS Configuration within the Implementation phase is the key design activity to prepare the system for Participations usage. ● The detail- and research-oriented nature of Conversion makes it the most intensive phase in time and effort. Issues unearthed demand strong decision making skills and Standard Exception Handling procedures need to be instituted. ● Resource planning and Department alignment is critical to the success of the project. Determining backfill, ratio of SPE-to-contractor resources and regular training will help mitigate the risk of PARIS knowledge being confined to contractors. ● There exists a steep learning curve to PARIS, and the departmental functions will become more analytical and less data entry / processing type. Draft for discussion

11 PARIS for Participations - Project Costs & Benefits Summary
Cost Categories Costs- $ Cost Description PARIS License cost $3,500,000 Licensing cost for one module Planning $116,706 Includes initial allocation for planning, management Implementation $2,539,459 Includes costs for Evaluation, Installation, Configuration, Development, Testing & Go-Live Conversion $2,550,161 Includes costs for Contract conversion, Parallel Operations Equipment Costs $411,000 Includes costs for Hardware, App/Web Servers, Storage, SW Licenses Total $9,117,326 Benefit Categories Benefits - $ Benefits Description $ - Detail Cost Savings $200,000 Savings in Temporary Help Staffing Cost Avoidance Avoidance of SCA Hosting Cost $230,535 $523,035 Headcount Avoidance due to Staff Efficiency Improvements $292,500 Risk Mitigation and Improved Controls $5,000,000 Prevention of Over Payments (calculated at 0.5% error rate) Total $5,723,035 Draft for discussion

12 EP for Residuals Outsourcing - Assessment
Entertainment Partners selected as the leading vendor from a Business Process Outsourcing RFQ concluded in 2012. A detailed due diligence assessment of the EP proposal was conducted. The assessment included review of - Organization & Transition approach, Conversion approach, IT Systems, Timeline and Level of Effort. The goal of the due diligence was to craft the future state organization for SPE and EP, create the BPO Business Case and confirm the Pricing. ● EP proposes to completely take over certain functions, including product and cast setup, residuals calculations and payment processing. ● SPE would retain ownership over interpreting agreements, determining triggers, supporting audits, forecasting and reporting, ● Improved Data Staging is the key to Productivity gains. Options include – building in-house, leveraging PARIS, using EP proposed new feeder system (implementation expected in 2013). ● There is a potential to offshore 2 FTEs in the retained organization. Draft for discussion 12

13 EP for Residuals Outsourcing - Project Phases
Implementation Conversion Operations Transition Future State Implement Organization, Processes & Infrastructure Import historic data and recreate balances between SPE & EP Business-as-usual interaction between SPE and EP Finalize Contracts, SLAs, and KPIs Define Processes & Controls Build Data Enrichment Platform Build Interfaces for triggers & payments Design Organization and Change Management Conduct recruitment for Backfill and retained Organization Build the SPE system sunset roadmap Title/cast setups for 1,442 features and 52,714(*) episodes Revenue and air date history import Reconciliation of historic SPE payments with EP system results Document collection for new setups Review/approval of setups, triggers and payments Audit & forecast support New acquisitions processing Residual payment processing Infrastructure maintenance * = library size as of August 2012 Draft for discussion

14 Contract Negotiations
EP for Residuals Outsourcing - Project Timeline Months 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Contract Negotiations Process Transition EP Client On-Boarding Data Conversion Confirm final process design Future process documentation & desktop procedures Basic Cable Game Shows Pay Cable / Video Network / Soaps Fox Syndications Other Non Networks Foreign Employee Masters Finalize KPI/SLA Review and finalize MSA Finalize new Air Date vendor Vendor introductions Account setups Finalize EP client profile User access rights (hosted environment, VPO) Signed Contract with EP Planning and Administration Cutover Plan Finalize transition plan Confirm transition team Obtain resources Develop and approve cutover approach (business and IT) Decommission transition backfill Data Staging / Enrichment Confirm Data Enrichment requirements Configure Data Enrichment requirements Develop Data Enrichment rules Test enrichment rules Deploy enrichment rules to production Organizational Transition Features Roles & responsibilities Identify skillsets for retained organization Identify key process owners Coordination with HR (compensation, termination, recruitment) Interview potential hires Identify resource transition plan and timeline Data Enrichment / Staging Complete Initial Cutover Data Conversion Complete IT Design & Development Build interface for revenue /run data GL interface from EP Reports development Reconciliation reports IT Design & Development Complete Training Hosted environment VPO Conduct future state process training EP work shadow and knowledge transfer Transition Complete Integration Testing Project Closure Revenue triggers Run triggers GL feed to SAP Integration Testing Complete Project completion planning Implement retained organization Archive historic data Decommission conversion backfill Decommission RP00 Data Reconciliation Review and finalize communication requirements Draft communication to internal organization Draft communication to external organizations (talent, guilds, etc.) Communication

15 EP for Residuals Outsourcing - Project Costs & Benefits Summary
Category $ Description Planning $300,000 Includes initial allocation for planning, management Implementation $776,024 Includes costs for Transition Conversion $1,499,414 Includes costs for Conversion Equipment Costs $68,000 Includes costs for Hardware, App/Web Servers, Storage, SW Licenses Severance/ Retention $230,929 Includes costs for Duplicate Payroll Tax $306,436 Duplicate Payroll Tax costs Data Enrichment Platform $550,000 Includes costs for building Staging & Enrichment platform Data Reconciliation $1,209,820 Includes costs for reconciling Revenue & Guild / Talent calculations Residual SME $780,000 Costs for Residuals Subject Matter Expertise Total $5,720,623 Category Benefits - $ Description $ - Detail Recoupments & Reduction in Overpayments $2,463,079 Reduction in Overpayments 1,138,838 Recoupable Overpayments 415,241 Over-reported Foreign Remittance taxes 909,000 Cost Savings $656,901 Reduction in Late Fees / Handling Fees 590,910 Print Savings 42,296 DGA Pension Employee Contributions 23,695 Cost Avoidance $57,634 SCA Mainframes Hosting 57,634 $3,177,614 Draft for discussion

16 Summary of Costs & Benefits projected over 10 years
Draft for discussion

17 PARIS for Participations EP for Residuals Outsourcing
Project Funding Needs Over 10 years PARIS for Participations EP for Residuals Outsourcing Total Year 1 $6,229,466 $4,355,418 $10,584,884 Year 2 $942,839 $1,209,205 $2,152,044 Year 3 $864,454 $156,000 $1,020,454 Year 4 Year 5 $216,113 Year 6 Year 7 Year 8 Year 9 Year 10 Draft for discussion 17

18 Questions ? Draft for discussion 18


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