1. Inbound Belgium

2. Belgium Market overview Belgium has a population of 11.2 million inhabitants 6 million bought online in 2014 Online sales is forecasted to a value worth € 7 billion in 2015 The annual average online spend is €722 It is estimated that 6.4% of the total retail of goods are bought online The top 3 categories 1 2 3 Home Decor Clothing and Accessories Multimedia & Hardware The top 3 countries they buy from 1 2 3 France Netherlands Germany * Based on European B2C E-Commerce Report 2015 “ 14,3% e-commerce growth in 2014 ”

3. Highlights of our delivery service to BE BE parcel delivery via network of mother company Clearance (when applicable) into Europe via our customs broker Landmark Trade Services UK* Full tracking from origin to end-delivery Delivery service at home or in pick-up points and lockers**. Additional services available: Signature, Saturday delivery (between 9h-15h) and Cash-On-Delivery** After a failed delivery attempt the parcel is available in a pick-up point. A second presentation can be requested Notification by sms and/or email is sent when the parcel is delivered directly in a pick-up point or locker Our return product allows the consumer to return their goods in 18 EU-countries via the postal networks (more details in annex 5) Final mile to delivery in BE within 1 day Maximum weight 66 lbs (30 kg) and parcel size: Length ≤ 59 inches (150 cm) and Length + 2 x width+ 2x height ≤ 118 inches (300cm) * More information on thresholds can be found in the Tax map ** For more details on pick-up points, lockers and cash-on-delivery please check annexes

4. Operational flow to deliver into BE StepDescriptionTransit 1Buyer places order onlineDay 0 2 We pick up parcels in your facility or you drop at our facility. We consolidate and prepare for shipping. Day 1 3 We airlift parcels (or truck for EU volumes) into Europe and perform customs clearance through LTS* EU: 1-2 days US: 2 days Asia: 2-4 days AU: 2-3 days 4 Parcels are consolidated in Europe and injected into BE for delivery Parcels dropped in our Belgian facility will be injected immediately in our network 1 day For shipments originating from outside EU customs clearance is provided by LTS UK

5. Transit times for shipping to BE Transport to BE From EU:1-2 day From US: 2 days From Asia: 2-4 days From AU: 2-3 days 1 day Final Mile BE Delivery E2E transit times to BE From EU: 2-3 days From US: 3-4 days From Asia: 4-6 days From AU: 4-5 days Brussels

6. Annex

7. Pick-Up Points Any Belgian citizen can find a bpost pick-up point at max. 5 km from his house Legend Postal Offices Postal Points

8. Pick-Up Points: details P OST O FFICES P OST P OINTS P ARCEL L OCKERS N UMBER OF POINTS PER REGIO B RUSSELS W ALLONIA F LANDERS 669608123 367721 29122837 34230365 O PENING HOURS M ON – F RI <6 PM M ON – F RI >6 PM S ATURDAY AM S ATURDAY PM A LL >400 >1.000 >500 24/7 - Group Delhaize - Group Carrefour - Group Spar/Supra - Press Shop & Local Press - Petrol stations - Others (Local food, municipality, etc.) P ARTNER -SNCB, NMBS - Delhaize - Carrefour - Airport - Shopping’s - etc

9. Parcel lockers ‘Reduced mobility zone’ -People with difficulties (eldery, disabled,…) -Lockers on heigth 90 to 120 cm reserved 3 sizes of lockers - Small 86x340x400 (#32) - Medium 202x340x660 (#20) - Large 433x340x660 (# 18) Screen terminal - With scanner - Instructions to use machine by entering a member ID and pincode 70 lockers in different vertical elements Located in high traffic zones Railway / Metro stations Supermarkets Petrol stations … Main benefits for consumers Easy-to-access Easy-to-park Accessible 24/7/365

10. Easy Return + Coverage of 18 EU countries: Austria Belgium Czech Republic Estonia Finland France Germany Great Britain Greece Ireland Luxembourg Malta Netherlands Poland Portugal Slovakia Slovenia Spain D+1-5 Return Return label provided by sender to the consumer End-consumer sticks the return label on the parcel and returns it via one of the pick-up points

11. Cash-On-Delivery (COD) Carrier brings the parcel to the delivery address Parcel is deposited in a Landmark facility, handled and injected in Belgium for delivery Consumer orders online and webshop prepares order Parcel will be delivered to recipient after payment bpost collects total amount of order from recipient (by cash or credit card). Money will be transferred via Landmark Global to the e-tailer