1. iSupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance obligations Philippe Lortie First Secretary Hannah Roots Managing Director, B.C. Enforcement Program Hong Kong, Hong Kong SAR, People’s Republic of China, 9-11 November 2015

2. ACTION GRANT BACKGOUND Slide 2 ◦2007 Convention and 2009 Regulation invite IT solutions ◦Development of an iSupport concept (2006) ◦iSupport Business Plan (Prel. Doc. No 5 of 2009) ◦C&Rs of HCCH Council inviting supplementary funding to support IT project ◦EU Action Grant – Application (April 2013) ◦EU Action Grant – Granted (December 2013) ◦EU Action Grant – Concluded (July 2014)

3. EU ACTION GRANT PARTNERS Slide 3 ◦Austria(€ 10.400) ◦Finland(€ 10.000) ◦France(€ 15.000) ◦Germany(€ 15.000) ◦Latvia(€ 6.000) ◦Netherlands(€ 25.000) ◦Norway(€ 40.000) ◦Romania(€ 6.000) ◦Switzerland(€ 30.000) ◦UK (2007 cont.)(€ 15.000) ◦CCBE(€ 6.000) ◦ITTIG(€ 9.900) ◦UIHJ(€ 1.000) ◦EU(€ 717.572 – Co-financing)

4. ORGANISATION OF THE WORK Slide 4 ◦Starting date => 1 September 2014 (2 years) (2009 Regulation + 2007 Convention) ◦iSupport Team - iSupport Project Director (technical requirements, programming) - Legal Consultant (fact-finding, functional requirements) - iSupport Project Officer (organisation of Working Groups, financial and tender issues) ◦Advisory Board (to which all Working Groups report) ◦WG 1 => Functional Requirements ◦WG 2 => Technical Requirements ◦WG 3 => Secure Communications (e-CODEX) ◦WG 4 => Data Protection ◦WG 5 => Governance, Maintenance and Tender

5. ORGANISATION OF THE WORK Slide 5 Work carried from 1 September 2014 until 1 May 2015: -Autumn 2014 - 9 Fact-finding missions: Canada (British- Colombia), Finland, France, Germany, Netherlands, Norway, Switzerland, United Kingdom (England & Wales), United States of America (New Jersey) -October 2014 Questionnaire (Functional, Technical and Organisational requirements) -Meeting of Advisory Board (4-5 December 2014) -Functional Requirements WG (11 meetings) -Technical Requirements WG (2 meetings) -Secure Comm. E-CODEX WG (2 Meetings) -Data Protection WG (2 Meetings) -Governance, Maintenance & Tender WG (5 meetings) -Meeting of Advisory Board (28-29 April 2015)

6. ORGANISATION OF THE WORK Functional Requirements WG Slide 6 Participants Brazil Canada Czech Republic Estonia Finland France Germany Latvia Netherlands Norway Portugal United States of America NCSEA Issues discussed (e.g.) -Scope of application -Definition of case & Status -Case number allocation -External access -Customisability -Logging of changes and views -Electronic file requirements -User roles & File allocation -Notes to file -Completing the forms -Database content & statistics -Workflow & case management -Transfer of funds

7. ORGANISATION OF THE WORK Technical Requirements + eCODEX WG Slide 7 Participants Brazil Estonia France Latvia Norway Switzerland United States of America eCODEX ITTIG NCSEA Issues discussed (e.g.) -Application in the Cloud -Database in the Cloud -User interfaces (browsers) -Database scheme or turn-key -Operating systems -Authorisations -Integration / interoperability -Access to external websites -Logging and changes views -Document types (PDF, Word) -Use of applications (java) -Open source -eCODEX

8. ORGANISATION OF THE WORK Data Protection WG Slide 8 Participants Brazil Canada Estonia France Latvia Switzerland United States of America CCBE NCSEA Issues discussed (e.g.) -The Cloud -Secure comm. eCODEX -Access rights & User profiles -External access -Integration with existing systems -Logging of changes and views -Web-browsers -Access to external websites -Database encryption -EU data protection Regulation -Data protection officers -Privacy impact assessment

9. ORGANISATION OF THE WORK Governance, Maintenance, Tender WG Slide 9 Participants Brazil France Malta Netherlands Switzerland United States of America NCSEA Issues discussed (e.g.) -Combined tender for development and support -Governance and business models (HCCH Council) including: - Ownership - Governing Body - Service provider role - Implementation costs - Future funding -Support services -Tender and contractual matters -Evaluation of tender scheme -Deployment plan -Transition plan

10. ORGANISATION OF THE WORK Slide 10 Steps since 1 st May 2015: -Publication of the tender – 1 May 2015 -Tender offers – 1 st June 2015 -Seeking additional funding - 8 June and 20 October 2015 -Tender Selection Advisory Board meeting – 8 June 2015 -Signature of contracts 17 July 2015 -Programming – July until December 2015 -Second EU Action Grant – 6 January 2016 -Pilot States – January – March 2016 -Deployment starting mid-May 2016 -Maintenance service provider – Summer 2016

11. Philippe Lortie www.hcch.net pl@hcch.nl