2. Week 1 Presentation Welcome Course Structure Strategy

3. Welcome Operations Management (OM) – The management of the processes that produce goods and services. OM is an important tool for competitive advantage A key management skill

4. Course Structure 15 weeks Weekly assignments and discussion board Weekly online work, 4 on campus meetings, weekly team collaboration Class team project Grading Discussion Boards30% Weekly Assignments 20% Class project40% Participation10%

5. Strategy Corporate – What business are we in Business - How do we compete Functional - Functional strategies used to meet business strategy OM – functional strategy that manages the processes that transform inputs (raw materials) into outputs (goods and services)

6. OM Strategy Example 1 Business Strategy – We in tend to create and sell the best Pizza in our part of the state Functional Strategy We buy the best ingredients We install a coal or wood oven We use a secret family recipe We use only experienced pizza chefs and take the time needed to create a quality product

7. OM Strategy Example 2 Business strategy- We will create and sell inexpensive pizza and deliver it 7 X 24 We buy inexpensive ingredients We automate the pizza creation process so that we can use inexperienced chefs We install an automated cooking system to minimize cooking time We deliver 7 X 24

8. Organizational Success Objectives are achieved when – –Are realistic –Functional strategies support objectives