1. G9 Family & MWR Programs Overview Army BOSS Program Managers’ Training
For
Army BOSS Program Managers’ Training
30 September 2015
Jolly Miller
Chief, Family Programs
Installation Management Command
IMCOM delivers and integrates base support to enable readiness for a self-reliant and globally-responsive All Volunteer Army

2. Core Family Programs ACS Readiness Programs Financial Readiness (AER)
Employment Readiness Program
Military Spouse Employment Partnership (MSEP)
Relocation Readiness Program
Mobilization and Deployment
OPREADY
Family Readiness Groups
Family Readiness Support Assistants
Military & Family Life Counselors
Master Resiliency Training for Spouses
Support for Wounded and Survivors
Survivor Outreach Services
Soldier & Family Assistance Centers
Support for Geographically Dispersed
Army OneSource
Services Locator App
Community Support Coordinators
Total Army Strong
Military OneSource (OSD)
Information and Referral
Family Advocacy Program
Victim Advocacy
New Parent Support
Transitional Compensation
Exceptional Family Member Program
EFMP Respite Care
Systems Navigators
Automation
Volunteer Programs
Army Volunteer Corps
Army Family Team Building
Army Family Action Plan

3. Army Community Service
Priorities
Objectives
Ready and Resilient Campaign (R2C)
Exceptional Family Member Program improvements
Survivor Outreach Services
First-term & annual spend plan (budget) requirements
Soldier & Family Assistance Centers/Integrated Disability Evaluation System (SFAC/IDES)
Veterans Opportunity to Work (VOW) to Hire Heroes Act – Support for SFL: TAP
Sponsorship training (Leveraging ACT technology)
Increased communication/training with garrisons’ ACS staff through teleconferencing and DCO
Self-sufficient Families, safe homes and cohesive communities that results in enhanced and sustained readiness
Meet the diverse needs of Army Families throughout the ARFORGEN cycle
Assist Soldiers and Families in maintaining readiness by coordinating and delivering comprehensive, responsive services that promote self-reliance, resiliency and stability
Provide single portal access for information, programs and services, and connectivity
Current Challenges/Opportunities
Top Five Areas for GL Involvement
C: Funding and staffing of Garrisons’ ACS Centers
C/O: Support to the geographically dispersed
C/O: Reintegration
C: IDES (Increased Support)
C/O: Sponsorship training
C/O: Financial readiness/Transitioning Soldiers and Families
O: Leverage BOSS staff to spread the good word about ACS programs
Prioritize ACS hiring actions within the garrisons
Serve Army Families regardless of component or geographical location
Increase readiness and resilience by emphasizing R2C
Support Wounded Warriors and their Families
Support Survivors and their Families
Support standardization of Family Services across the Army

4. Army Community Service Increasing use of programs
Army Families and Soldiers continue to understand the value of and use their local ACS and over the horizon support (AOS/MOS) in increasing numbers:
Growth across ACS programs: 4.5M contacts in FY09 to 16.2M contacts in FY14 (Note: by FY19, 220 ACS positions will be cut)
All volunteer programs (AFAP, AFTB, AVC) have increased. More volunteer support will be required in face of projected DAC staff loss
Financial Readiness contacts increased 68% from FY09 to FY14, while Army Emergency Relief contacts increased 159% in the same time period.
Employment Readiness contacts increased over 437% in the same time period
Rationale:
R2C programs increased leadership emphasis on resilience skills
Programs and services provide access to timely information (e.g., FRP career lifecycle based training)
Greater emphasis on prevention and education vice crisis intervention.
Increasing numbers of tansitioners and Spouses; economic downturn

5. Programs of Special Interest ACS Support for Soldier For Life
“Soldier for Life connects Army, governmental, and community efforts to build relationships that facilitate successful reintegration of our Soldiers, Retired Soldiers, Veterans, and their Families in order to keep them Army Strong and instill their values, ethos and leadership within communities.”
IMCOM Fusion Cell manages, coordinates and implements IMCOM SFL requirements. IMCOM G1 manages and oversees IMCOM execution of SFL: Transition Assistance Program
IMCOM G9 Family Programs supports IMCOM SFL efforts with Financial, Employment and Relocation Readiness programs as well as AFTB, AVC, EFMP, AFAP, SOS, SFAC, and NPSP.
The largest impact to programs are in:
Financial and Employment Readiness
New Soldier for Life Requirements
Eight hours Financial Readiness training at AIT (~110K Soldiers/yr)
Mandatory spend plan (budget) for all 1st term Soldiers w/ in 6 months at 1st PDS
Annual budget requirement through
transition
Automated spend plans to be hosted on Army Career Tracker
Transitioning Spouses as well as Soldiers at locations without SFL – TAP counselors are both significantly increasing demand for Employment Readiness services
Data from both programs for transitioners is reported monthly to IMCOM leadership
Increase ACS business is unfunded / unstaffed

6. Preparing Connecting Empowering
Programs of Special Interest
Mobilization, Deployment and Stability Support Operations
Community Support Coordinators:
Are community integrators and ensure services are available to Families during deployments
Assist in with resources and referrals regarding deployment related issues
Provide training and education and act as an advisor on Family Readiness to Family Readiness Groups, Family Readiness Liaisons, Unit Commanders and Rear Detachment
Coordinate Emergency Family Assistance Center
Deployment Cycle Preparedness
Coping with Separation
Deployment Finances (may be coordinated with FRP)
Pre & Post Deployment Resiliency
Preparing to be Together again (Reunion)
Family Readiness Groups
Train all FRG Leadership
Attend FRG meetings as an ACS representative
Advise command on Family readiness issues and FRG
Emergency Family Assistance
Provides authoritative and accurate information
Continuous support and assistance
Timely and effective assistance
Case managers for ADPAAS System
Case managers for repatriation
OCONUS provide non-combatant
evacuation preparation workshops
Preparing Connecting Empowering

7. Programs of Special Interest
Army OneSource
MISSION
Standardize the services and delivery of support to Soldiers and their Families regardless of their component or geographical location.
Standardize Family Programming
• To include all aspects of support to the Army Family, especially those identified within the Soldier & Family Action Plan and the Army Family Covenant.
Secretary of the Army initiative - two major components: Program and Technology. Access programs and services through three primary ways:
traditional brick and mortar establishments on-post
a web-based portal
through partnerships with local community and government organizations
To help establish and strengthen the partnerships within the following four areas within the local community
behavioral health
faith-based
legal
financial
This initiative has placed AOS Community Support Coordinators (CSCs) within 16 locations to date.
The AOS portal - located at –
is organized by major categories
Family Programs and Services
Healthcare
Soldier and Family Housing
Child, Youth and School Services
Education, Careers and Libraries
Recreation
Travel and BOSS
Communities and Marketplace
VISION
The single gateway to credible information, programs, services and opportunities available for the entire Army Family, regardless of user affiliation or location.

8. Programs of Special Interest
Exceptional Family Member Program
eEFMP Automation Project - secure centralize repository regardless of where the Soldier and Family are assigned
Special Education Support Website - services allows Family Support personnel and the Solider access to web base special education support services to enhance educational advocacy
Special Needs Accommodations Process (SNAP) - multidisciplinary team established to ensure the safest and most
appropriate placement of Children with special needs
System Navigation services - connects Families with special needs to the systems of care they need, both on and off the
installation
Transformation of Respite Care support services
Population Served: Soldiers who have Family members with special education and medical needs
10.8% of all active duty Soldiers
16% of all Army Families
Soldiers Enrolled: 54,821
Family Members Registered: 71,090
1:7 Soldiers in a Unit has an EFM
Multi-Agency Program: community support, housing, medical, educational and personnel services

9. Programs of Special Interest Master Resiliency Training (MRT)
Comprehensive Soldier & Family Fitness (CSF2) recognizes the tremendous stress that Soldiers, Family members and DA civilians face
CSF2 seeks to provide skills to help overcome hardship and adverse events, bounce back and grow stronger
IMCOM support of CSF2 to Garrisons
322 ACS staff are certified as MRTs
ACS offers CSF2 Resilience Skills Training
Regularly scheduled training, primarily for Family Members, on specific mental and physical resilience techniques
Incorporates Resiliency Modules into current ACS instructional courses
Co-teach and facilitate with Soldier MRTs
Increase physical, emotional, social, spiritual, and Family strengths through program of self-improvement/self-development

10. Programs of Special Interest Survivor Outreach Services
Integral part of the Army’s Casualty Continuum of Care
Partnerships with over 400 Nongovernmental and 80 Governmental Organizations
SOS teams support more than 59,767 Survivors
50 garrisons support 8 stand-alone facilities, 8 co-located and 34 housed in ACS
From 1 Jul 13 – 1 Jul 14
Conducted more than 104,000 direct contacts with Survivors
Made over 19,000 contacts on behalf of Survivors
Delivered more than 1,300 Commander and Unit SOS briefings
Hosted 1,037 Survivor-related events with over 132,515 Survivors and others in attendance
Strong SOS outreach efforts
Public Service Announcements
Stand Alone Webpage
Gold Star Education Campaign goldstarpins.org

11. Army Community Service
How you can help…..
Junior Soldiers most at risk
Increased knowledge about and familiarity with ACS reduces risks, increases likelihood they will use ACS and increase their personal readiness and resiliency.
Sets conditions for Family success when they marry
Meet and get to know your ACS Director
Encourage Soldiers to volunteer at ACS
Encourage Soldiers to become a MRT
Promote readiness and resiliency among junior Soldiers
Support ACS programs’ marketing