1. Orientation for Managers/Employees Your EAP/EFAP & work-life/wellness resource

2. Agenda Program overview How LifeWorks can help How LifeWorks can help managers How to access the program Please feel free to ask questions as we go along!

3. Program Overview LifeWorks is available 24 hours a day, 7 days a week. Toll-free telephone number for all questions and concerns Voluntary and confidential No additional cost to you and your dependents Bilingual (English/French) Telephonic and in-person counselling available (national service), as well as video counselling live via webcam Support and resources available online at LifeWorks.com and by mobile app Educational materials on a variety of topics Research conducted on your behalf

4. Confidentiality Confidential vs. anonymous Limitations Intake process

5. Our Counselling Approach Counselling may take place over the telephone, by video (live via webcam) or in person Short-term, solution-focused Number of sessions varies and determined on a case-by-case basis Our EAP counsellors must: -Adhere to our service and quality standards -Have a minimum of five years’ experience -Hold a Master’s degree in psychology, social work or other human services field -Be members of their respective professional body

6. How LifeWorks Can Help LIFE Retirement Midlife Student Life Legal Relationships Disabilities Crisis Personal Issues HEALTH Mental Health Addiction Fitness Managing Stress Nutrition Sleep Smoking Cessation Naturopathic Services FAMILY Parenting Couples Separation / Divorce Older Relatives Adoption Death / Loss Childcare Education WORK Time Management Career Development Work Relationships Work Stress Managing People Shift Work Coping with Change Communication MONEY Saving Investing Budgeting Managing Debt Home Buying Renting Estate Planning Will Kit

7. Emotional Well-being Relationship, marriage and family issues Stress-related and work-life balance issues Mental health concerns such as depression and anxiety Grief and loss Addiction and recovery Services & Tools: Depression Centre Resiliency assessment Depression assessment Resiliency tutorialResiliency tutorial

8. Parenting and Childcare Child-rearing Single-parenting and blended families Pregnancy, infertility and adoption Special needs Bullying Services & Tools: Becoming a Parent New & Expectant Parent Kit Child Safety Kits Questions Parents Ask blog Childcare/Summer Camp Locator Career Cruising for Teens

9. Caring for Older Adults Caregiver support and resources Alzheimer’s disease, other dementias Older adult health issues Long-distance caregiving Living independently, coordinating in-home care Searching for and assessing assisted living and long-term care facilities Services & Tools: Hiring an In-home Caregiver (booklet) Older Adult Safety Kit Facility Checklist Home Safety Checklist

10. Education Kindergarten and early education Communicating with teachers and administrators Homework and grades College/university planning Career planning and lifelong learning Services & Tools Career Cruising for Teens

11. Financial Personal budgeting Managing debt Saving and investing Basic tax planning Buying a home Basic retirement planning Services & Tools: Taking Charge of Your Money (audio)Taking Charge of Your Money Online Financial Toolkit Your Money blog Financial calculators Online budget worksheet

12. Legal Issues Speak to a lawyer for up to 30 mins at NO COST! Up to a 25% discount off services beyond the consultation (exceptions: Employment and Business law) Family law Real estate law Bankruptcy Criminal law Estate planning Services & Tools: Complete Will Kit & Estate Planning Guide (online)Complete Will Kit & Estate Planning Guide Divorce Toolkit

13. Health and Wellness Diet and physical activity Stress reduction Healthy aging Living with a disability or chronic condition Getting the sleep you need Services & Tools: Stop Smoking Centre Naturopathic Services Eating Well Telephonic Nutritional Counselling Food & Fitness blog Healthy Weight Calculators

14. Work and Career Co-worker relationships Interpersonal and communication skills Navigating workplace changes Time management Relocation Shift work and telecommuting Career progression/change Services & Tools: Becoming You: Finding Your Path in Your 20s and 30sBecoming You: Finding Your Path in Your 20s and 30s

15. Midlife and Retirement Work after retirement Empty nest issues Growing as a couple Life and retirement planning Services & Tools: Retire, Rewire, Renew: Planning Your Life After 50 (online toolkit)Retire, Rewire, Renew: Planning Your Life After 50 (online toolkit) Planning Your Future (booklet)

16. Everyday Issues Home improvement Moving and relocation Locating community resources Volunteer opportunities

17. On www.LifeWorks.com you can...www.LifeWorks.com Search for information confidentially in five categories – Work, Life, Family, Health & Money Visit our Life Changes tab to support you during significant, stressful life transitions Access practical resources and educational materials, including: -Articles -online toolkits -Booklets -Podcasts and audio recordings -Interactive tools on budgeting, investing, home buying, health and retirement planning Submit an online request to connect with a consultant OR order hard-copy educational materials

18. www.LifeWorks.com

19. Life Changes

20. Mobile App for iPhone, Android and Blackberry Access www.LifeWorks.com conveniently from your smartphone – and it’s FREE! Mobile site coming 2015.

21. How to Contact LifeWorks Go online – 24/7 Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments and calculators. Talk to someone – 24/7 Get advice and support by phone, as well as resources, recommendations and referrals. Toll-free: 1.877.207.8833TTY: 1.877.371.9978 En Français : 1 877 307-1080 www.LifeWorks.com www.LifeWorks.com www.mieuxvivre.ca username: XXXXXXXX, password: XXXXXXXX

22. We understand the issues managers face and the pressures you experience. LifeWorks is here to help.

23. Management Consultation Service provided by our Organizational Services team to support managers dealing with workplace issues/concerns. We can: Serve as a confidential sounding board Help with sorting out complex, sensitive issues Coach for problem-solving, communication techniques Help identify resources Provide guidance when you need to refer an employee to the EAP

24. Issues for Management Consultations Employee performance, productivity and attendance issues Employee conflict Harassment in the workplace Discrimination Organizational change Support for employees who may be experiencing a mental health problem Substance abuse concerns Violence, threats and anger in the workplace Burnout

25. Types of Referrals Informal Monitored

26. Monitored Referrals Consult with your Human Resources team first. Contact LifeWorks management consultant before referring. Employer and employee to sign Release of Information (ROI) form. Employee can access counselling 24/7 through main EAP line – suggested timeline is within three (3) business days. Email or fax back signed ROI form. LifeWorks provides follow up regarding employee’s participation with EAP to Authorized Contact(s) listed on ROI. Upon employee’s completion of counselling through the EAP, LifeWorks to conduct final follow-up.

27. www.LifeWorkshr.ca LifeWorks’ companion website dedicated to supporting program administrators and managers. Promotional materials Topical flyers to meet workforce needs Archive of support materials including quarterly newsletters, recorded webinars, monthly features, and more Research reports and manager resources

28. www.LifeWorkshr.ca

29. Manager’s Guide Online manual to support you – available on www.lifeworkshr.cawww.lifeworkshr.ca How we can help and when to contact us Help with a wide range of employee needs When an employee is experiencing personal problems or emotional difficulties Performance issues Following up Commonly asked questions

30. Manager Resources Series Special monthly resource of value and interest to managers Includes tools such as webinars, live discussion forums, podcasts, whitepapers, research reports and more Available in English/French Monthly reminder delivered via email directly to program administrators with access instructions

31. Ceridian Crisis Management 24/7 service available by phone to assess a critical incident and provide qualified trauma support and direction. Recommend: Defusing, Debriefing, On-site counselling National network of more than 450 consultants specialized in post-traumatic intervention. Types of issues: Acts of violence in the workplace Workplace accident Mergers or acquisitions Downsizing and reorganization

32. Employee Effectiveness Seminars More than 100 seminars for employees and managers Delivered at your location or via webinar Facilitators are highly skilled professionals 60 minutes in length, or more in-depth options such as continuing education tracks and coaching Sample topics: Managing stress/Balancing work & life Enhancing personal productivity Parenting and teen issues Financial issues Helping older relatives

33. Reminders LifeWorks is a confidential service available 24/7 to you and your dependents, and to your employees and their dependents. LifeWorks: Increases employee productivity Decreases costs related to absenteeism Provides employees with proactive, preventative wellness support, as well as treatment Prevents concerns from escalating Improves retention and recruitment Improves loyalty

34. How to contact LifeWorks Go online – 24/7 Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments and calculators. Talk to someone – 24/7 Get advice and support by phone, as well as resources, recommendations and referrals. Toll-free: 1.877.207.8833TTY: 1.877.371.9978 En Français : 1 877 307-1080 www.LifeWorks.com www.LifeWorks.com www.mieuxvivre.ca username: XXXXXXXX, password: XXXXXXXX

35. © 2014 Ceridian HCM, Inc.