1. Can You Hear Me Now?? Communication skills for professional advancement

6. The MSP Communication Playground Credentialing Software Joint Commission Physicians Office Staff Nurses NCQA Administration Meetings

7. People should HEAR us! 1.Pick any object in this room and write it down. 2.I have difficulty communicating with _________. 3.This is the situation: ______________________. 4.I think it might be because _________________. 5.I wish I could ____________________________.

8. 1. Handle your inner critic Oh, you are SO not cute!!

9. Why it works: 1.Often works on a variable ratio reinforcement schedule 2.Positive Reinforcement Self-worth 3.Negative Reinforcement Fear of failure

10. Howitzer Mantras 1.This is poison. Stop it! 2.These are lies. 3.Stop this ----! 4.Shut up! 5.Get off my back! 6.Stop this garbage!

11. 2. Evaluate your assumptions

13. Assumptions??? Credentialing Software Joint Commission Physicians Office Staff Nurses NCQA Administration Meetings

14. 3. Articulate with your body

15. 4. Replace broken words

16. To end: Lessons From Lily

17. SPEAKER CONTACT INFORMATION Tami West ◦ Morning Sky, LLC ◦ info@tamiwest.com ◦ Telephone: (615) 497-7714 ◦ Web Site: www.tamiwest.comwww.tamiwest.com ◦ Social Networking: ◦ www.facebook.com/TamiWestSeminars www.facebook.com/TamiWestSeminars ◦ www. twitter.com/tamiwest 17

18. RESOURCES: TAMI WEST 18