1. THE NEW THREE “R’s”

2. Wake Up Call

3. Reading

4. wRiting

5. Reality

6. Our Challenge Transforming to meet student and employer needs of the 21th Century

7. Forces of Change ä Global Workplace ä New Technology ä Instant Communications ä Increased Market Demands ä Serious Competition ä Serious Competition ~

8. Academic Model

9. Market Demand Model

10. Greater Accountability ä Taxpayers ä Employers ä Consumers (students) “Educational Enterprises” “Educational Enterprises” ~

11. The Transformation Process I.Must Understand Organizational Culture I.Must Understand Organizational Culture II. Have Clear Vision-Mission II. Have Clear Vision-Mission III. Understand Today’s Needs, Tomorrow’s Trends IV. Common Barriers to Success V. Adapt or Become... V. Adapt or Become...

13. I. The Nature Of Organizational Culture

14. Each Member Helps Shape It ä Perceptions of vision ä Behaviors ä Policies /procedures ä Perceptions of ourselves~

15. Cultures Can’t Change Without Consent of Members Problems occur when markets change, but cultures don’t.

16. New Market Forces ä Employers need skilled workers ä Students seek occupational skills ä Performance and skills certification preferred ä Retraining is becoming our largest market ä Retraining is becoming our largest market ~

17. Cultures Must Become Fluid to Deal with High Velocity Change

18. “There’s no off season anymore.” -Nolan Ryan Change “ Change has no conscience, plays no favorites, takes no prisoners.” - Price Pritchett

19. Old Sam

20. Creating Change ä Build Trusting Relationships ä Create Anxiety, Need ä Paint Clear Vision to Fix It ä Tap Into Organization’s Core Values ä Use Strengths & Pride of Organization ä Use Reward Systems That Work ä Communicate ä Be Consistent ä Be Consistent ~

21. Dealing With Time “The shelf life of solutions keeps getting shorter.” - Price Pritchett “Time used to be a tyrant. Today it’s an assassin.” -R.R. Donnelley & Sons

22. R X For Effective Change Behaviors ä Speed up ä Stay cool ä Take the initiative ä Take more risks ä Spend energy on solutions ä Look for opportunities -Price Pritchett ä Look for opportunities ~ -Price Pritchett

23. II. Be Clear About The Vision

24. Vision ä Needs-based vision ä Market-driven vision ä Should influence entire organization ä Engage each employee ä Engage each employee ~

25. Communicate to Stakeholders $ Bonds $ Capital Campaign $ Funding $ Salaries~

26. III. Understand Today’s Needs And Tomorrow’s Trends

27. National Trends ä ä 101M Adult Learners ä ä 33.5M Degrees ä ä 4.4M Basic Skills ä ä 45.6M Occupational Skills ä ä 45.6M Personal Enrichment ~ Source: NCES, Condition of Education, 2000

28. National Trends ä ä Employers care about performance ä ä Degrees are less revered ä ä Public education isn’t responsive or accountable ~ Source: Industry Week, 12-15-97

29. Employer Concerns ä ä Curriculum - life skills, workplace skills ä ä Nine of 10 mfg. companies cannot find skilled workers ä ä Shortage of workers in trades

30. Employer Concerns ä ä I.T. worker crisis ä ä 50% of employers cannot find skilled workers ä ä 50-60% of all workers have basic skills needs ~ Source: Industry Week, 12-15-97

31. Student Concerns ä ä From candidates to consumers ä ä Responsive educational services with relevant curriculum ä ä Convenience~

32. Why People Attend Community Colleges Age:16-3031+ Transfer 32%14.5% Improve Skills 62.5%83.5% Other 5.5% 2% Source: AACC Journal, Baker, Apr., 1998 Source: AACC Journal, Baker, Apr., 1998

33. Why People Withdraw from Community Colleges Age:16-30 31+ Age:16-30 31+ Lack of Program Info 5.4 4.8 Child Care 5.5 6.2 Work12.523.1 Lack of Interest17.6 9.7 Inconvenient Classes18.425.4 Financial40.631.2 ~

34. 12. Prior Experience 11. Academic & Technical Skills 10. Continuous Learning 9. Best Foot Forward 8. Get Organized 7. Be Action Oriented 12 Laws for Career Success

35. 6. Service Above Self 5. Problem Solver Law 4. Be a Team Player 3. Give 110% Law 2. Communicate Well 1. Attitude is Everything Source: 12 Essential Laws for Getting a Job, Zeiss

36. “Oh, The Places You’ll Go” “Today is your day You’re off to great places! You’re off and away! You have brains in your head. You have feet in your shoes. You can steer yourself Any direction you choose.” -Dr. Seuss

37. IV. Common Barriers to Success

38. Barriers to Success ä Insulated Environments ä Outdated Curriculum ä Inflexible Policies & Regulations ä Resistance to Change ä Lack of Customer Focus ä Lack of Customer Focus ~

39. New Challenges ä Preserving our relevance ä Adjusting to market needs-occupational skills credentialling ä Serving emerging, existing, transitional, and entrepreneurial workers ä Collaborating with government, business, community, and other educational organizations~  ä Collaborating with government, business, community, and other educational organizations~ (Advantage  Carolina)

40. Community College Paradigm Shift FROMTo AvailableConvenient TeachingLearning TraditionalFlexible SupportedSelf Assisted InsulatedCommunity Based Self FocusedCustomer Focused ~

41. V. Adapt Or …? (1998 Think Tank Thoughts) ä Market our colleges better ä Become more enterprising & convenient ä Capitalize on technology ä Capitalize on business advisors ä Collaborate better ä Place more emphasis on skills & communication ä Place more emphasis on skills & communication ~

42. Remember... “If the rate of change inside the institution is less than the rate of change outside, the end is in sight.” -Jack Welch

43. Stay Optimistic!