2. 前台接待 张茜

3. 前台接待 What Kind of Room Would You Like 您想预定什么样的房间

4. Key Words ： reservation[rezə've ɪʃ ə n] 预 定（ n. ） reserve [r ɪ 'z ɜ :v] 预 定（ v. ） book[b ʊ k] 预 定 suite [swi:t] 套房 presidential suite [prez ɪ 'den ʃ l][swi:t] 总统套房 single room ['s ɪ ŋ ɡ l] 单人间 double room 双人间 triple room ['tr ɪ pl] 三人间 standard room ['stændəd] 标准间 reception[ri’sep ʃ ən] n. 接待 ; receptionist [ ri’sep ʃ ənist] n. 接待员 Reception desk 前台 registration [,red ʒ is‘trei ʃ ən ] n. 登记 ; 注册 confirmation[k ɒ nfə‘me ɪʃ n] 确 认

5. Talking to the Guest 情 景 会 话

6. ONE Receptionist: R Guest: G R: Good afternoon. Welcome to our hotel. What can I do for you? G: Yes, I have a reservation in your hotel. R: Could I have your name? G: John Smith. R: Wait a moment, please. Yes, we have the reservation under you name. Could I see your passport, please? G: Here you are. R: Would you please fill in this registration form? G: Of course.

7. Notes ： 1.Under one’s name 以 … 的名义，在.. 的名下 Example: There is a reservation under your name. 2.Would you please fill in this registration form? 您能填以下这张登记表吗？ “ 填写 ” 还可以用 fill out, 例如： Could you fill out this form. 3.I’d like to… 相似的句型有 “ I want…”“ I prefer… 。  I want a double room ．我想要一个双人间。  I prefer a quiet room ．我想要一间安静的客房。

8. 1.Do you have a reservation? 你有预定吗？ ------I have a reservation in your hotel 2.May I see your passport? 我可以看一下你的护照吗？ 3.What Kind of Room Would You Like ？ / What type of room do you want? 您想预定什么样的房间 ? ------I’d like to book a single room with bath. 我想预定一个带 卫生间的单间 脱口而出

9. 4.How many nights are you going to stay?/How long do you intend to stay? 你想住几天？ 5.Could you sign your name here, please? 请在这签名 6.We look forward to your arrival. 我们期待您的光临！

10. Registration Form of Temporary Residence Sample 1(1) SEC 2SEC 3SEC 4SEC 5SEC 1 e 房号： Room NO. ( 请用正楷填写 Please use block letters) 姓名 Surname 中文姓名 Name in Chinese 国籍、地区或籍贯 /Region 性别 Sex 出生日期 Date of birth 停留事由 Reason for stay 职业 / 公司名称 Profession/Company 国（境）外住址 Home address 入住日期 Date of arrival 退房日期 Date of departure Nationality 1

11. Notes 返回 1. Nationality [ ˌ næ ʃ ə ˈ næləti] 国籍 2. Region ['ri:d ʒ ən] 地区 3. the front office 前台 4. the cashier’s desk/ counter 收银台 cashier [kæ' ʃɪ ə(r)]n. 出纳员 counter ['ka ʊ ntə(r)] n. 柜台 5. The form of the payment: in cash, with traveler’s checks and by 支付方式：现金，旅行支票和信用卡 cash [kæ ʃ ] n. 现金 check [t ʃ ek] 支票 credit card [ ˈ kredit k ɑ :d]n. 信用 6. profession[prə ˈ fe ʃ n] /occupation [ ˌɒ kju ˈ pe ɪʃ n] 职业 7.departure [d ɪˈ p ɑ :t ʃ ə(r)].n. 离开 8.arrival [ə ˈ ra ɪ vl].n. 到达 9.address [ə'dres] 住址 SEC 2SEC 3SEC 4SEC 5SEC 1

12. Part Two Situational Dialogue A: a receptionist B: a tour guide C: a tourist D: a tour leader A: Good afternoon! Welcome to our hotel. B: Good afternoon! I’d like to have two suites and ten single rooms 1,I’d like to please. A: Have you made a reservation? B: Yes. We have booked them for our tour group from the United States. I' m Wang Hai. I' m from China International Travel Service. A: Oh, I, m sorry. There is no reservation from your service. B: I' m sure we have made a reservation. Could you check again a reservation for Friday for the tour group from the United States? A: All right. Let me check again. Ah, yes, two suites and ten single rooms from China International Travel Service. SEC 2SEC 3SEC 4SEC 5SEC 1 Dialogue One

13. Part Two Situational Dialogue C: Is there a bath in the rooms? I feel like taking a bath right now. A: Yes, every room is equipped with 2 a bath, a telephone and an air-is equipped with 2 conditioner. C: That's good! A: Can I see your passports, please? D: Yes, these are our passports. A: Thank you. Here are your passports. Please fill in 3 these registrationfill in 3 forms. D: The registration forms are finished. Shall we have our keys to the rooms? A: Of course. Here are the keys to your rooms. Your rooms are on the third floor. The bellboy wil1 take you to your rooms. D: Thanks! SEC 2SEC 3SEC 4SEC 5SEC 1

14. Part Two Situational Dialogue SEC 2SEC 3SEC 4SEC 5SEC 1 B: I guess you must be tired after a long trip. If there's nothing else you want, I will be leaving. I will meet you at the lobby on the ground floor at seven o'clock tomorrow morning for your breakfast. You can take a good rest tonight. D: I don’t think there is anything else. 4 You have been very considerate.I don’t think there is anything else. 4 Thank you very much. B: You are welcome. Enjoy your stay. See you tomorrow. D: See you tomorrow.

15. Part Two situational Dialogue Vocabulary SEC 2SEC 3SEC 4SEC 5SEC 1 reservation [,rezə'vei ʃ ən ] n. ( 旅馆房间、剧院座位等的 ) 预定 receptionist [ ri’sep ʃ ənist] n.. 接待员 suite [swi:t ] n. ( 房间、器具等的 ) 一套, 一 付, 一组 passport [‘p ɑ :sp ɔ :t ] n. 护照 ; 通行证 ; 执照 bellboy [‘belb ɔ i ] n. （旅馆、俱乐部等的）行李 服务员；侍者 registration [,red ʒ is‘trei ʃ ən ] n. 登记 ; 登记证 ; 登记人员的 数目 ; 注册 lobby [‘l ɔ bi ] n. （剧院、旅馆等的）门廊、 门厅

16. Part Two Situational Dialogue 1. I' m from China International Travel Service. 我是中国国际旅行社的工作人员。 2. We have booked two suites and ten single rooms for our tour group from the United States. 我们已经为我们的美国旅游团预订了两件套房和十间单人房。 3. We have to start early tomorrow morning because of the busy schedule, I’m afraid. 因为行程比较紧张，所以明天早晨我们要早点出发。 4. We’d like to require a morning call at 7:00 tomorrow. 我们需要七点钟的叫早服务。 5. The breakfast is available from 6:30 at the buffet at the second floor. 早晨六点半在二楼的自助餐厅提供早餐。 Useful Expressions For a tour guide SEC 2SEC 3SEC 4SEC 5SEC 1

17. Part Two Situational Dialogue 6. I guess you must be tired after a long trip. If there’s nothing else you want, I will be leaving. 经过长途旅行大家肯定都已经有点劳累，如果没有别的事情，我就先 回去了。 7. I will meet you at the lobby on the ground floor at eight o'clock tomorrow morning. 明天早晨八点钟我在一楼大厅等你们。 8. We are going to check out this morning. Is everybody here? 今天早晨我们要结账离店，人都到齐了吗？ 9. Would you please come with me to check the luggage? 我们一起来检查一下行李吧！ 10. Can you go with me to the front desk to check out ? 你能和我一起到前台结账吗？ Useful Expressions SEC 2SEC 3SEC 4SEC 5SEC 1

18. Part Two Situational Dialogue 1. I reserve a standard suite three weeks ago. I’m … 我是 … ，我在三周前预定了一间标准套。 2 ． I’ve just arrived from Hong Kong. Could you let me have a room for tonight? 我刚从香港来，想知道现在有没有空房？ 3 ． I’ll take care of the registration form. 我来填写入住登记表。 4 ． I should say I prefer to stay here. 我想说我更喜欢住在这家酒店。 5. A friend of mine highly recommended you hotel to me. 我的一位朋友向我极力推荐你们饭店。 Useful Expressions For a tourist SEC 2SEC 3SEC 4SEC 5SEC 1

19. Part Two Situational Dialogue 6. Could I pay with traveler’s checks? 我能用旅行支票付款吗？ 7 ． Is this where I can pay my hotel bills? 是在这结账吗？ 8 ． My room number is … and I’d like to check out now. … 房间，现在就结帐。 9 ． Is there a special rate for a group reservation? 团体预定有优惠吗？ 10. What if there isn’t any room then? 倘若到时候没有空房怎么办？ Useful Expressions SEC 2SEC 3SEC 4SEC 5SEC 1

20. Part Three Writing-skill How to Fill in a Registration Form Tips for reference SEC 2SEC 3SEC 4SEC 5SEC 1 Generally speaking, a registration form for a foreigner client should include the following items, such as nationality, full name, date of birth, sex, passport number and type of visa, reason and duration for stay, entry time and place, reception unit; More over, it also should cover the details as to the room number, rate, arrival and departure time, form of payment, address, the client’s signature, the receptionist’ signature and the hotel’s duty-free declaration etc.

21. Part Three Writing-skill Please fill in a registration form at hotel on the following basis: The number of the tourists is 13, the arrival & departure dates is from May 24th to 28th, the price is 198 RMB yuan per night. Writing Practice SEC 2SEC 3SEC 4SEC 5SEC 1