1. ATUL PATANKAR [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2000 LINDA WILSON [ ASUG INSTALLATION MEMBER MEMBER SINCE: 1999 JUERGEN LINDNER [ SAP POINT OF CONTACT MEMBER SINCE: 1998 [ ] SRM-MDM Implementation at Allstate [ April 16, 2010 Mike Buday

2. [ Real Experience. Real Advantage. Allstate at a Glance  The Allstate Corporation is the nation’s largest publicly held personal lines insurer.  A fortune 100 company with $132.7 billion in assets.  Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services.  Allstate is widely known through the “You’re In Good Hands With Allstate®” slogan.  The Allstate Corporation encompasses more than 70,000 professionals with technology operations located around the globe.  Allstate is reinventing protection and retirement to help individuals in approximately 17 million households protect what they have today and better prepare for tomorrow.

3. [ Real Experience. Real Advantage. 3  Introduction  SRM at Allstate – Timeline  Operational Procurement High Level Flow  Allstate SRM Statistics  MDM Components  Sample Order  Post Production Issues / Updates Agenda

4. [ Real Experience. Real Advantage. 4  Allstate SRM Landscape Purpose – Provides Consistent, Centralized Purchasing Process  Access via web browser with shopping cart functionality  Catalogs are available for internal and external vendors  Credentials control access to catalogs  Workflow approval based on cost, item type or catalog used  ECC is the source of record for purchasing documents  PO transferred to vendor via EDI or Fax  Goods receipt functionality Introduction

5. [ Real Experience. Real Advantage.  Installation – EBP 2.0 with the Requisite catalog  Upgrade – EBP 3.5 with the Requisite catalog  Upgrade – SRM 6.0/EBP 5.0 with the Requisite Catalog  MDM Upgrade – Catalog upgrade for SAP MDM 5.5  Planned Upgrade – Upgrade to SAP SRM version 7.0 Allstate SRM Timeline

6. [ Real Experience. Real Advantage. Allstate SRM High Level Process Flow

7. [ Real Experience. Real Advantage. Allstate SRM Statistics  Requisition Processing  Users  Orders  Spend  Product Catalogs  Internal Catalog using SAP SRM MDM 5.5 – Numerous Vendors  External Catalog Integration – External Vendor Catalogs  Approval Workflow  Workflow for CRE (Computer Related Equipment)  Goods Receipt functionality  Reporting

8. [ Real Experience. Real Advantage. 8  Original installation used Requisite/eMerge catalog functionality  Requisite catalog functionality worked well  Limited integration with SAP ECC for material master maintenance  Upgraded to SRM/MDM  Tight integration between MDM and ECC Material Master updates using SAP PI  Standard SAP product and support SRM Catalog

9. [ Real Experience. Real Advantage. MDM Components  Console  Catalog Creation and Maintenance  Data Manager  Catalog Data Maintenance  Import Manager  Bulk Maintenance and Batch processing  User Interface Configuration  Catalog Functionality  Online Catalog

10. [ Real Experience. Real Advantage. 10  Uses:  Initial Configuration  Maintenance  Monitoring  Admin / Security  Customization of Catalog Structure and Fields  Displays Console Hierarchy  Servers  Repositories  Tables  Admin – Security and Audit Reports  Used to Archive Catalog (Manual)  Not Intended for Business Users MDM Console

11. [ Real Experience. Real Advantage. 11  The Catalog (Repository) is a Collection of Tables  Catalog Items – Main Table  30 Standard Field Values  Ex: Category, Supplier Name, Supplier Part Number  14 Custom Field Values  Ex: UoM Description, Comments, Item Action Code  Other Tables Support Catalog Items Table  Suppliers – Table of Supplier Information  Images – Table of Image Information  Manufacturers – List of Manufacturer Names  Allows Data Validation and Drop Down Data Entry in Data Manager MDM Console – Tables

12. [ Real Experience. Real Advantage. 12  Roles – Tie to Users  Catalog Manager  User Interface Config  Catalog User  Users – Tie to Config in PE0  One SRM Link per Catalog View  Filtering  The Use of Roles Allows Material Filtering  Link is Provided to User through PPOMA in PE0  When link is used, Username is Assigned and Used for Catalog Filtering MDM Console - Admin Note: Sample User IDs provided for illustration purposes

13. [ Real Experience. Real Advantage. MDM Data Manager  Facilitates:  Search  Data Entry  Data Validations  File Export  Three Sections  Search Parameters  Drop Downs Populated with Valid Values  Free Form Search  Records  Record Detail Tabs

14. [ Real Experience. Real Advantage. MDM Data Manager – Record Detail  Used for Data Adds / Modifies  Only Valid Values Displayed in Drop-Downs  Price Information –  Allows for Tiered Pricing – Cost Based on Order Quantity  Images  Material can be Linked to an Image

15. [ Real Experience. Real Advantage. MDM Data Manager – Export Catalog  Allows for the Export of Materials  Files can then be sent to Vendors for Update / Validation

16. [ Real Experience. Real Advantage. MDM Import Manager  Allows the Import of Catalog Data  Used in Mass Updates  Maps can be Saved and Reused  Ex: Supplier Materials can be Exported, Sent to Vendor for Updates, and Imported  Incorporates Data Validation  Cannot Load Non-Valid Values Ex: 547 records will be updated

17. [ Real Experience. Real Advantage. MDM Import Manager - Batch  Allows for Batch Updates  Job Runs in FICO and Creates File of New / Updated Material Masters  PI Sends file to Unix  Import Manager Listens for File  Catalog is Updated Using Stored Data Map

18. [ Real Experience. Real Advantage. MDM User Interface Configuration  Point and Click Interface  Customization of Search and Display

19. [ Real Experience. Real Advantage. MDM User Interface Configuration  Display Customization By  Item Lists  Shopping Cart  Compare  Item Details  Context View

20. [ Real Experience. Real Advantage. MDM User Interface Configuration  Drop Down OCI Interface Configuration  Only Values Defined in the MDM Console are Available

21. [ Real Experience. Real Advantage. Allstate Catalog  Point and Click Search by Category and Vendor  All Fields and Sort Order Displayed are Configurable  Search Available by Keyword, Category, Supplier Name  Item Detail View Available  After “Transfer Items” is Selected, Shopping Cart is Returned through SRM and P.O. is Created in FICO

22. [ Real Experience. Real Advantage. Functionality / Customization at Allstate  Purchase Requisitions / Reservations  Product ID Field  Blank = Purch Req  Value = Reservation  Five Catalog Views  Different Views and Filtering by Material Group Controls Access to Materials  Hierarchy  Four Sub-Categories for Printer Supplies  Item Action Code  Used in Conjunction with the Batch Load - Gives Business User More Control

23. [ Real Experience. Real Advantage. Post Production Issues / Updates  MDM Software Moved from Windows to Unix  Windows Service Required Frequent Restarts  Stability Has Improved with the Unix Platform  Searching for Item Containing a Dash  Business Users Perform 95% of Catalog Updates

24. [ Real Experience. Real Advantage. 24 ]  Thank you.