1. Fundamentals of Information Systems, Second Edition 1 Information and Decision Support Systems

2. Fundamentals of Information Systems, Second Edition 2 Principles and Learning Objectives Good decision-making and problem-solving skills are the key to developing effective information and decision support systems.

3. Fundamentals of Information Systems, Second Edition 3 Principles and Learning Objectives The management information system (MIS) must provide the right information to the right person in the right fashion at the right time.

4. Fundamentals of Information Systems, Second Edition 4 Principles and Learning Objectives Decision support systems (DSSs) are used when the problems are more unstructured.

5. Fundamentals of Information Systems, Second Edition 5 Principles and Learning Objectives Specialized support systems, such as group decision support systems (GDSSs) and executive support systems (ESSs), use the overall approach of a DSS in situations such as group and executive decision making.

6. Fundamentals of Information Systems, Second Edition 6 Decision Making and Problem Solving

7. Fundamentals of Information Systems, Second Edition 7 How Decision Making Relates to Problem Solving

8. Fundamentals of Information Systems, Second Edition 8 Programmed versus Nonprogrammed Decisions Programmed decisions –Easy to computerize Nonprogrammed decisions –Rules and relationships not defined –Problem is not routine –Not easily quantifiable

9. Fundamentals of Information Systems, Second Edition 9 Problem Solving Approaches Optimization: find the best solution Satisficing: find a good solution Heuristics: rules of thumb

10. Fundamentals of Information Systems, Second Edition 10 An Overview of Management Information Systems

11. Fundamentals of Information Systems, Second Edition 11 Sources of Managerial Information

12. Fundamentals of Information Systems, Second Edition 12 Reports Generated by an MIS

13. Fundamentals of Information Systems, Second Edition 13 Reports Generated by an MIS

14. Fundamentals of Information Systems, Second Edition 14 Guidelines for Developing MIS Reports

15. Fundamentals of Information Systems, Second Edition 15 Functional Aspects of the MIS

16. Fundamentals of Information Systems, Second Edition 16 Functional Aspects of MIS

17. Fundamentals of Information Systems, Second Edition 17 Overview of a Financial MIS

18. Fundamentals of Information Systems, Second Edition 18 Manufacturing MIS Material requirements planning (MRP) Manufacturing resource planning (MRPII) Just in time (JIT) inventory system

19. Fundamentals of Information Systems, Second Edition 19 Overview of a Manufacturing MIS

20. Fundamentals of Information Systems, Second Edition 20 Overview of a Marketing MIS

21. Fundamentals of Information Systems, Second Edition 21 Human Resource MIS Concerned with activities related to employees and potential employees of the organization. Subsystems include: –needs and planning assessments –recruiting –training and skills development –scheduling and assignment –employee benefits

22. Fundamentals of Information Systems, Second Edition 22 Overview of a Human Resource MIS

23. Fundamentals of Information Systems, Second Edition 23 Other Management Information Systems Accounting MIS - provides aggregate information on accounts payable, accounts receivable, payroll, and many other applications. Geographic Information Systems - computer system capable of assembling, storing, manipulating, and displaying geographic information.

24. Fundamentals of Information Systems, Second Edition 24 An Overview of Decision Support Systems

25. Fundamentals of Information Systems, Second Edition 25 Capabilities of a Decision Support System Support for problem-solving phases Support for different decision frequencies Support for different problem structures Support for various decision-making levels

26. Fundamentals of Information Systems, Second Edition 26 Selected DSS Applications

27. Fundamentals of Information Systems, Second Edition 27 Support for Various Decision-Making Levels

28. Fundamentals of Information Systems, Second Edition 28 Comparison of DSSs and MISs

29. Fundamentals of Information Systems, Second Edition 29 Components of a DSS

30. Fundamentals of Information Systems, Second Edition 30 Conceptual Model of a DSS

31. Fundamentals of Information Systems, Second Edition 31 The Model Base

32. Fundamentals of Information Systems, Second Edition 32 Group Decision Support Systems

33. Fundamentals of Information Systems, Second Edition 33 Configuration of a DSS

34. Fundamentals of Information Systems, Second Edition 34 Characteristics of a GDSS Special design Ease of use Flexibility Decision-making support Anonymous input Reduction of negative group behavior Parallel communication Automated record keeping

35. Fundamentals of Information Systems, Second Edition 35 GDSS Alternatives

36. Fundamentals of Information Systems, Second Edition 36 The GDSS Decision Room

37. Fundamentals of Information Systems, Second Edition 37 Executive Support Systems

38. Fundamentals of Information Systems, Second Edition 38 The Layers of Executive Decision Making

39. Fundamentals of Information Systems, Second Edition 39 Executive Support Systems (ESS) in Perspective Tailored to individual executives Easy to use Drill down capabilities Support need for external data Can help when uncertainty is high Future-oriented Linked to value-added processes

40. Fundamentals of Information Systems, Second Edition 40 Capabilities of an ESS Support for defining an overall vision Support for strategic planning Support for strategic organizing & staffing Support for strategic control Support for crisis management

41. Fundamentals of Information Systems, Second Edition 41 Summary Decision-making phase - includes intelligence, design, and choice Problem solving - also includes implementation and monitoring Decision approaches - optimization, satisficing, and heuristic Management information system - an integrated collection of people, procedures, databases, and devices that provide managers and decision makers with information to help achieve organizational goals

42. Fundamentals of Information Systems, Second Edition 42 Summary Decision support system (DSS) - an organized collection of people, procedures, software, databases, and devices working to support managerial decision making Group decision support system (GDSS) - also called a computerized collaborative work system, consists of most of the elements in a DSS, plus software needed to provide effective support in group decision-making settings Executive support systems (ESSs) - specialized decision support systems designed to meet the needs of senior management