1. Sandeep Lukose, Paul Marshall, Mark Shamis, Jaylen VanOrden

2. Most people find driving a necessary evil People need mobility, but the details of driving are a pain: Traffic laws Congestion Maintenance Need to pay attention So how about a car that drives itself?

3. Contextual inquiry details Tasks derived from contextual inquiries Early sketches Selected design Summary

4. Closest experience to automated driving system is being driven by a chauffeur

5. Drive people around Seattle to observe Team members in front, driver and navigator/scribe Participant goes about regular activities like shopping and meeting friends Participants - Two full time college students

6. Interview Two team members sitting down with participant in an office Ask questions on user experience Participant - retired military officer

7. What to do with the car when the user is shopping? Meeting people to pick them up is hard! People love to talk! People need recommendations: shopping, restaurant, entertainment, etc. People specify locations vaguely. It can be hard to find suitable parking.

8. You're not near the car, but you want the car! Summoning the car

9. Drive to destination User wants to take a quick trip to a single destination

10. Schedule a complex trip User wants to schedule a complex trip before hand

14. Home Page

15. Scheduling

16. Map

17. Emergency mode

18. Mobile App

19. Contextual Inquiry Concentrate more on frequently used features and not corner cases Design Hard to converge on single design among many people when designing a complex system