1. Board Meeting February 27, 2014

2. February 27, 2014 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

3. Welcome, Remarks, Introductions... Mr. Charles Nelson The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

4. Agenda February 27, 2014 Call to Order 2g Marketing Advertising Program Consent Agenda Financial Report Adopt January 23, 2014 Meeting Minutes Review Governing Policies Update on Member Emergency Contact Information for Emergency Locate Tickets Break Executive Director’s Report New Business Public Forum Executive Session Closing Remarks Adjourn

5. Financial Report January 2014 2g Marketing 2014 Advertising Program... Mr. Russ Norwood

6. Consent Agenda Membership Report 1987 - 2014

7. Consent Agenda Top 10 Calls By Parish January 2014

8. Consent Agenda Nature of Work January 2014

9. Consent Agenda # of Calls By Type Of Caller January 2014

10. Consent Agenda Email% 2010/2011/2012/2013/Jan 2014

11. Consent Agenda % I-TIC 2010/2011/2012/2013/Jan 2014

12. 1/1/14 THRU 1/31/14 ACCOUNTING/PAYMENT0 ADMINISTRATIONS3 COMPLAINT0 MEMBER SERVICES0 OPERATIONS0 SERVICE REQUEST0 SPAM0 OTHER0 TEST0 TOTAL3 HELP DESK REPORT FEBRUARY 27, 2014

13. Consent Agenda Motion to Adopt Membership Report General Manager’s Report Help Desk Report Statistics

14. Financial Report Financial Overview... Mr. David Frey and Mr. Brent Saltzman

15. Financial Overview Budget Versus Actual January 2014

17. Louisiana One Call Out To In Ratio Dec 2007 – Jan 2014

18. Louisiana One Call Total Current Assets Dec 2010 – Jan 2014

20. Accounts Receivable 2013 Amount Billed 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,360 255,361 192,998 192,807 Amount Rec’d 235,006 216,154 252,420 265,721 268,516 245,431 265,452 255,607 240,927 253,754 191,732 187,519 % Outstanding 0% 0% 0% 0% 0% 0%.06%.12%.18%.63%.66% 2.74%

21. Accounts Receivable January 2014 Amount Billed 215,714 Amount Rec’d 98,688 % Outstanding 54.25%

22. Financial Report Estimated Call Volume... Mr. David Frey

23. Louisiana One Call Est vs Act-Incoming 2013/Jan 2014 MONTHLY 15% 7% 2% 5% 3% -5% 3% -4% -2% 1% -8% -4% -4.2% YTD -4.2%

24. Louisiana One Call Est vs Act-Outgoing 2013/Jan 2014 MONTHLY 17% 7% 2% 5% 3% -5% 2% -5% -4% 0% -8% -5% -5.7% YTD -5.7%

25. Louisiana One Call Incoming Call Volume Through January 2014, Incoming Call Volume is -4.56% below 2013

26. Louisiana One Call Outgoing Call Volume Through January 2014, Outgoing Call Volume is -8.91% below 2013

27. February 27, 2014 Board Meeting Adopt January 23, 2014 Board Meeting Minutes

28. February 27, 2014 Board Meeting Review Board Governing Policy 6101.00 “Policy Formulation, Approval, and Distribution”

29. February 27, 2014 Board Meeting Discuss Proposed Board Governing Policy 6109.01 “Locate Ticket Suppression Program”

30. February 27, 2014 Board Meeting Update Regarding Member Emergency Contact Information for Emergency Locate Tickets... Mr. David Frey

31. BREAK

32. Executive Director’s Report Dig Law Advisory Committee Meeting Update LA Damage Prevention Summit –March 17-19 –Crowne Plaza, Baton Rouge

33. Executive Director’s Report Annual Meeting-March 27 –Nominations for Board Seats Gabe Hudson-AT&T - Principle Seat Mike Mancil-Atmos Energy - Principle Seat Sonny Vidrine-Gulf South Pipeline - Principle Seat Charles Nelson-Colonial Pipeline - Affiliate Seat Tommy McNulty-Spectra Energy -At Large Seat Sean Cummings-Kinder Morgan - At Large Seat

34. Executive Director’s Report Spring SOCS Meeting –April 23-25 –Memphis, TN Spring Planning Session –May 1-2 –Cocodrie Annual Planning Session –June 25-26 –Renaissance Hotel, Baton Rouge

35. February 27, 2014 Board Meeting New Business...

36. February 27, 2014 Board Meeting Public Forum

37. February 27, 2014 Board Meeting Executive Session

38. February 27, 2014 Board Meeting Closing Remarks... Mr. Charles Nelson

39. February 27, 2014 Board Meeting Adjourn