1. All Rights Reserved © Alcatel-Lucent 2009 1 | AM1 IP Communication centralization | February 2010 1. Customer case All Rights Reserved © Alcatel-Lucent 2009 Alcatel-Lucent Centralize your IP Communications | June 2009

2. All Rights Reserved © Alcatel-Lucent 2009 2 | AM1 IP Communication centralization | February 2010 May Gurney – Customer Overivew Highways Environmental Waterways Utility Infrastructure services company  public and regulated sector focus  Supporting delivery of front-line essential services in UK 4100 Employees Norwich based, 60 offices across UK

3. All Rights Reserved © Alcatel-Lucent 2009 3 | AM1 IP Communication centralization | February 2010 May Gurney – Identifying Business opportunities What were their needs, their challenges?  Replace a failing Toshiba Network, alongside Cisco data infrastructure upgrade  Proactively meet the demands of rapidly growing business  Implement a long term communications strategy How does the Alcatel-Lucent solution meet their needs?  Open standards, dual vendor capabilities  Full suite of UC from day one, any infrastructure  Smooth, continuous integration roadmap & migration from Toshiba Benefits of Alcatel-Lucent solution  Ongoing TCO reduction  Improved intra-site communications

4. All Rights Reserved © Alcatel-Lucent 2009 4 | AM1 IP Communication centralization | February 2010 May Gurney – Proving the BiCS Potential… Unique approach to voice and application deployment  Virtualisation is a hot topic  Smooth transition to a Unified IP Infrastructure  Apps and Comms on any underlying infrastructure

5. All Rights Reserved © Alcatel-Lucent 2009 5 | AM1 IP Communication centralization | February 2010 www.alcatel-lucent.com