2. Ventura International Training Academy Learning & Development

3. Ventura, outsourcing experts Ventura is one of the UK’s leading outsourcers. A strategic partner to our clients, we deliver outsourced services that make a real difference. We challenge the way our clients operate; striving for continual improvement; delivering efficiencies through business excellence. Onshore, offshore or multi-shore, customer facing or back office processing, our solutions are built to meet your needs and deliver your objectives. Our expertise in outsourcing can give you the edge. customer management / debt management / document management IT services management / business services / distribution solutions

4. Vital statistics Fastest Growing UK outsourcer Wholly owned Subsidiary of Next plc 10,000 employees 25 clients 40 years experience Outsourcing experts making a real impact on our client’s business £200m+ revenue Manage 80 million contacts & transactions p.a. Offshore centre Pune, India 7 UK sites 8,238 seats

5. Locations     Cardiff 1 insourced site Dearne Valley South Yorkshire 2 centres Leeds Head office 2 centres 10,000> employees 5 UK sites 2 insourced sites 1 offshore centre  Milton Keynes Insourced site  Pune BPO Offshore centre

6. Our Clients – Voice Pubic sector & charities UtilitiesFinancial services RetailTravel & automotive Telcoms & media

7. Mail opening Document handling: scanning, archiving Payment processing White and email management Data management Application processing Print and fulfilment Financial reconciliation management End-to-end account management Back office process Client examples Our Clients – Back Office

8. Our Offering – Ventura International Training Academy Create Learning Content Deliver Tailor- Made Programs Identify Training Need

9. Ventura International Training Academy Phonemic Hit where it Hurts! Accent Augmentation Self image! Hello!!! Are you Listening? Acquisition & Preservation Linguistic Training Training Definition Language of Sound Grammar Enhancement UK & US Accent Business Etiquette Workshop Telephone Etiquette Comprehension Workshop Customer Service Workshop

10. Ventura International Training Academy Personal & Professional Grooming Self and Time Management Workshop Stress Management Workshop Team Building Workshop Confidence Building Workshop Man Management (Managerial Level) Conflict Management (Managerial Level) Training Definition Feedback & Coaching Managerial Level) Leadership Skills (Managerial Level) Grooming a Winner How to Say “No” Nirvana Successful Teams Be Certain People Vs Pound You Win, I Win Behavioural & Attitudinal Step Up The Leader Within

11. Ventura International Training Academy MS Excel for the Beginners Advanced MS Excel Art of Fine Presentation - Level 1 Creative Presentation - Level 2 Lean and Kaizen Six Sigma Train the Trainer Skill Training Offered Dynamic Sales Positive Achivement Training Definition Microsoft Excel Training Advanced Microsoft Excel Training Presentation Skills Training Presentation Skills Training (Managers) Idea Generation Concepts Quality Standard Training Training Future Trainers Sales & Up selling Negotiation Skills

12. Ventura International Training Academy - USP Tailor Made Programs Business English Certified Trainer Vast and Varied Training Experience 6σ With you, For you !

13. Thank You!!! Thank You