1. LISTENING CHARACTERISTICS Listening=Hearing hearing-sound waves listening-produces meaning Listening is creative Listening is a two way street You must want to listen Listening involves a response

2. TYPES OF LISTENING Appreciative enjoyment Empathic Emotional support Comprehensive To understand Critical Evaluate Acceptance/rejection

3. POOR LISTENING (Lucas) Not concentrating Listening too hard Jumping to conclusions Focusing on delivery and personal appearance

4. LISTENING OBSTACLES [Skinner/Grice] Physical distractions Physiological distractions Psychological distractions Factual distractions Semantic distractions

5. BECOMING A BETTER LISTENER Set goals Block distractions Noise External Internal Physiological Don’t judge too early Wait for the end of the speech Have enough information Use all your senses