1. Targeted Selection This workforce solution was funded by a grant awarded under the President’s Community- Based Job Training Grants as implemented by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use by an organization and/or personal use by an individual for non- commercial purposes is permissible. All other uses require the prior authorization of the copyright owner.

2. 5 Basic Interview Principles Use past behavior to predict future behavior Use past behavior to predict future behavior Interview for the critical job requirements Interview for the critical job requirements Organize your interview into a system Organize your interview into a system Apply effective interviewing skills and techniques Apply effective interviewing skills and techniques Exchange information with the other managers involved in interviewing Exchange information with the other managers involved in interviewing

3. What is Targeted Selection? Behavioral approach Behavioral approach Treats each candidate equally Treats each candidate equally Discovers job-related behaviors Discovers job-related behaviors Initiative Initiative Quality Quality Motivation Motivation Stress Tolerance Stress Tolerance Managing Work Managing Work Decision Making Decision Making Work with Others (Teamwork) Work with Others (Teamwork) Integrity Integrity

4. Prepare for the Interview Research the company Research the company Read the job description Read the job description Determine important characteristics for the job Determine important characteristics for the job Think about the questions that might be asked Think about the questions that might be asked Think of detailed examples, organize by STAR. Think of detailed examples, organize by STAR. Make notes, practice presenting the examples out loud. Make notes, practice presenting the examples out loud. Be yourself! Be yourself!

5. How to Respond STAR STAR Situation Situation Task Task Action/Approach Action/Approach Result of the Action Result of the Action Doesn’t have to be positive, can be a lesson learned the hard way Doesn’t have to be positive, can be a lesson learned the hard way Recent examples are best Recent examples are best

6. Let’s get started! Let’s get started!

7. Initiative Actively attempts to influence events and people to achieve goals; self-starting rather than passive acceptance. Taking imaginative, creative action to achieve goals beyond what is called for Actively attempts to influence events and people to achieve goals; self-starting rather than passive acceptance. Taking imaginative, creative action to achieve goals beyond what is called for What was the most difficult task you’ve had to learn? What did you do to learn? What was the result? What was the most difficult task you’ve had to learn? What did you do to learn? What was the result?

8. Quality Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Describe the things you do to control errors in your work. Give me a recent example of a time when those methods helped you. What were the results? Describe the things you do to control errors in your work. Give me a recent example of a time when those methods helped you. What were the results?

9. Motivation The activities that stimulate and intrinsically reward an individual The activities that stimulate and intrinsically reward an individual Give me an example of when you worked the hardest and felt the greatest sense of achievement. What did you do? What happened? Give me an example of when you worked the hardest and felt the greatest sense of achievement. What did you do? What happened?

10. Stress Tolerance Stability of performance under pressure and/or opposition. Handling disappointment and/or rejection while maintaining effectiveness. Stability of performance under pressure and/or opposition. Handling disappointment and/or rejection while maintaining effectiveness. How often is your schedule upset by unforeseen circumstances? Give me a recent example and explain how you handled the disruption. How often is your schedule upset by unforeseen circumstances? Give me a recent example and explain how you handled the disruption.

11. Managing Work Effectively managing one’s time and resources to ensure that work is completed efficiently. Effectively managing one’s time and resources to ensure that work is completed efficiently. Tell me about a time when you were faced with conflicting priorities. How did you determine the top priority? Tell me about a time when you were faced with conflicting priorities. How did you determine the top priority?

12. Decision Making Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions. Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions. Describe a difficult decision you recently made at work. What factors did you consider? How long did it take to make your decision? Describe a difficult decision you recently made at work. What factors did you consider? How long did it take to make your decision?

13. Works with Others Developing and using collaborative relationships to facilitate the accomplishment of work goals. Developing and using collaborative relationships to facilitate the accomplishment of work goals. Tell me about your most difficult coworker. How did you handle this individual? Tell me about your most difficult coworker. How did you handle this individual? Tell me about a time you were involved with a team project. What was your role? Tell me about a time you were involved with a team project. What was your role?

14. Integrity Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. We don’t always work with people who are ethical or honest. Give me an example of a time when you saw another employee do something that you thought was inappropriate. What did you do? What happened? We don’t always work with people who are ethical or honest. Give me an example of a time when you saw another employee do something that you thought was inappropriate. What did you do? What happened?