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October 6, 2015 Employee Celebration Activities at Microsoft.

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Presentation on theme: "October 6, 2015 Employee Celebration Activities at Microsoft."— Presentation transcript:

1 October 6, 2015 Employee Celebration Activities at Microsoft

2  The Customer Experience Professionals Association (CXPA) named October 6, 2015 as Customer Experience (CX) Day CXPA  MS joined other companies WW in celebrating and acknowledging this day  Chance to spread the word and inspire every employee to be Customer Obsessed  Promote the “I Can” Challenge  One WW activity on October 6 that all employees can participate in  Land a cultural moment by executing a fun and motivational activity  The CX Day 2015 Toolkit provides ideas and resources for fun and motivational activities  Participate in CXPA Online or Local EventsOnline Local I’m Engaged with customers I engage with customers, and use insights to shape solutions. I Empathize with customers I listen carefully and with empathy. I’m Empowered to help customers I anticipate and respond to customer needs, and feel empowered to do the right thing.

3 Promotion of CX Day on Microsoft Intranet and via Digital Signage across campuses and buildings WW Yammer: Post to CX-related groups. Use #customerobsessed Email notifications/templates Corporate-funded prizes for Global “I Can” campaign Giving Campaign Charity donations Global “I Can” Challenge to gather “I Can” statements Optional supplementary activities for Field or Segment execution

4 Global Digital “I Can” Challenge for All Employees On Oct 6, all employees visit CX Portal to upload an “I Can___” short statement that tells what they CAN do to be customer obsessed, along with uploading a picture. Employees who participate are eligible to win Microsoft and Windows devices. Optional ideas for local execution at subsidiaries’/segments’ discretion CX Day 2015 Optional Field Activities toolkit Ideas, descriptions, templates, and checklists of potential activities Card Tournament, Trivia Contest, Free Coffee Cart, Tee Shirt Tribute and many more activities

5 CX Day Impact  Participation spanned MS and not limited to “customer-facing” roles  Top-down commitment to Customer obsessed culture via Leadership participation from CEO, Sales Segment Leads, Product VPs, other Company Leaders  External awareness, customer experience and customer connections via  Social and Facebook campaigns in Spain, Middle East, Hungary, Canada, UK  Skype Consumer team “customer field trip” to learn directly from customers  Norway called or met with 1,300 customers and partners!  Gulf finalized COS for 22 accounts  Poland hosted customers onsite  Brazil brought a customer to campus to speak to employees  India spent the day with customers and launched a contest for best customer visit stories  Identified new programs, tools and field practices  Launched new CX app in Poland  Shared info with the company about VOC tools  Western Europe contest for CX award nominations.  German sub launched “New Era Principle” campaign representing Customer Obsession  Awareness and landing of Customer Obsessed Cultural Attribute behaviors  Signage, posters, activities, newsletters in Poland, Japan, Taiwan, MEA, Canada, WE showcasing behaviors (often by role)  CX Lead thought leadership  Subsidiary leads stated how valuable the event was to drive awareness and morale and make connections with leaders and employees

6 CX Day across Microsoft


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