1. Leigh Wells & Kenna Pruitt

2.  Activity

3.  Physical  Immunization Records  Birth Certificate  Dental  Housing ◦ Verifying McKinney Vento  Transportation  Marital Status  Related to SPCAA employee  Income verification  Public Assistance  Verification of Medicaid/Private Insurance  Disabilities ◦ Documentation  Family Information ◦ Number in Family ◦ Household  Child Information ◦ Race ◦ Ethnicity ◦ Primary Language of Child  Recruitment Contact Note ◦ Importance  Signatures & Dates

4.  Role Play ◦ Volunteers  1-experienced  2-with less than 2 years experience ◦ Scenario ◦ Audience, write what you observe, good and bad

5.  Strengths  Soft Spots  Changes?

6.  Build relationships  Gain trust  Be understanding  Be Available  Be Engaged  Have Active listening Skills ◦ What are they?

7.  Squarely face the person  Open your posture  Lean towards the sender  Eye contact maintained  Relax

8.  Paraphrasing ◦ Restating a message, but with fewer words ◦ Example:  You just don’t understand, I pay a lot of child care expenses, it’s so hard for a single parent.  Clarifying ◦ Process of bringing vague material ◦ Example:  I’m confused, the lady on the phone told me to just show up and my kid would get in school

9.  Perception Checking ◦ Request for verification of your perceptions ◦ Example:  My kid got his teeth checked at that place by Wal-Mart, and I could possibly go get it sometime.  Summarizing ◦ Pulling all conversation together ◦ Example:  Summarize Role Play

10.  Minimal Encourager ◦ To Encourage discussion  Examples:  Okay, I see, I get it, keep going, oh okay, I hear you, I’m understanding you, right  Open-Ended Questions ◦ What is it? ◦ ACTIVITY  Share & Discuss Answers