1. 1 Tbilisi Registration Office Reform By Tea Dabrundashvili First Deputy Chairman National Agency of Public Registry Ministry of Justice of Georgia May 11, 2006 Tbilisi, Georgia

2. 2 Introduction Tbilisi Registration Office - the biggest office of NAPR Customer flow -1000 daily 150 000 transactions (40% of total) in 2005 Generated income 4,5 mln. GEL(60% of total) in 2005

3. 3 Transactions in 1998-2005

4. 4 Customer flows (per day): Registration - 300-400 applications; Information- 50-100 applications; Seizure reference- 150-200 applications; Moveable - 50-100 applications; Submission of - 200-300 abstract; Total - 750-1100 customers (Actually - 1500-2000 people daily) Customers Flow Management

5. 5 Tbilisi Registration Office Reform Creation of Front office and Back office Management of huge flows of customers (Front-Office Management); Optimization of the registration procedures (Back-Office Management);

6. 6 Front Office: Management of huge number of customer flows Management of huge number of customer flows –Informational desks, –Free legal consultations, –No direct contact between customer & registrar Payment by plastic cards; Home delivery of Abstracts;

7. 7 Back-Office: Optimization of the registration procedures Introduced “Improved Registration Concept” Simplified registration procedure

8. 8 Document Flow in Tbilisi Registration Office Before Reform

9. 9 Tbilisi Registration Office Structure Reception Assistant Registrar Registrar Archive Submission Office Cadastre Office Front Office Back Office

10. 10 Documentation Flow / New Concept Registration documentation Digital information Reception Assistant Registrar Registrar Archive Submission Office Cadastre Office Registry formulary

11. 11 Registration Software - NAPReg Specific applications for separate working places; Client-server ideology; Elimination of the duplication of functions; User-friendly interface; Anti-corruption mechanisms;

12. 12

13. 13 Public Registry Formulary Computer ideology formulary instead of handwritings; Elimination of the typewriters; Compatibility of the electronic information and hardcopy;

14. 14 Digital Cadastre Map provided by GTZ project

15. 15 Digital map with attached land parcels

16. 16 Conclusion: Reform Outcomes Registration timing reduced from 2 months to 3-5 days Registration procedure simplified from 67 to 7 steps Previously queues were 2-3 hours Today queue only 15-20 minutes Database on web-page provides accessibility to information All the above mentioned provided anti- corruptive system establishment

17. 17 Thank you for attention