1. Cross Culture Global Awareness Integrating best from all the cultures

2. Communication “People don’t get along because they fear each other. People fear each other because they do not know each other. They don’t know each other because they have not properly communicated with each other.” “People don’t get along because they fear each other. People fear each other because they do not know each other. They don’t know each other because they have not properly communicated with each other.” Martin Luther King Jr. Martin Luther King Jr.

3. What is the purpose of the intervention? As company is becoming more globalize, they need to be aware of how to work across many cultures, integrating best from all the cultures.

4. When and with whom might this intervention be appropriate? When company moves from domestic setting to global setting. When company moves from domestic setting to global setting. When job is assigned to different part of world When job is assigned to different part of world When company plan for joint venture in different part of world When company plan for joint venture in different part of world When company wants to hired international work forces (International diversity). When company wants to hired international work forces (International diversity). To avoid cultural misunderstanding between worker and customers To avoid cultural misunderstanding between worker and customersContinue…….

5. Continue… To help understand corporation culture. To help understand corporation culture. To create trust and belongings. To create trust and belongings. To understand ones own culture. To understand ones own culture.

6. Some of the global interventions Virtual Teams and virtual team building Virtual Teams and virtual team building Cross-Cultural teams and Cross-cultural team building Cross-Cultural teams and Cross-cultural team building Cultural self-awareness Cultural self-awareness Cross-Cultural Training Cross-Cultural Training Story Telling/Sharing Story Telling/Sharing

7. Example of Global Intervention Swastika use in Hindu Religion for prosperity, wealth and health Swastika use in Hindu Religion for prosperity, wealth and health Nazi Symbol for hatred Nazi Symbol for hatred

8. Example of Global Intervention World’s Apart Video by Dr. Alex Greene World’s Apart Video by Dr. Alex Greene http://www.youtube.com/watch?v=K5d_iPaUrWw http://www.youtube.com/watch?v=K5d_iPaUrWw http://www.youtube.com/watch?v=K5d_iPaUrWw The true understanding of cultural competency The true understanding of cultural competency

9. Advantage of this Intervention To create trust and belongings to people who work on different part of the world To create trust and belongings to people who work on different part of the world Help to avoid misunderstanding between employee and Clients e.g. ( customer service located in India catering service in US) Help to avoid misunderstanding between employee and Clients e.g. ( customer service located in India catering service in US) Help to understand more about own culture Help to understand more about own culture

10. Disadvantage of this interventions Some of the disadvantages are as follows. Difficult to do face –to-face because of distance, time and cost factor Difficult to do face –to-face because of distance, time and cost factor While doing online interaction, its easily misunderstood about other culture While doing online interaction, its easily misunderstood about other culture People who does not understand their own culture will unable to explain correctly to other culture People who does not understand their own culture will unable to explain correctly to other culture

11. Are there tips, techniques or strategies you will want to keep in mind for this? Try to hire a person who understand both culture Try to hire a person who understand both culture Cultural self –awareness Cultural self –awareness Feedback on what they understand other culture during cultural training Feedback on what they understand other culture during cultural training

12. Individual Measures personal orientations and thinking and behavioral styles related to on-the-job effectiveness, quality of interpersonal relationships, and satisfaction and health. Measures personal orientations and thinking and behavioral styles related to on-the-job effectiveness, quality of interpersonal relationships, and satisfaction and health.

13. Team Measures team performance, synergy, group and member styles, the team skills of members, and the quality of group processes Measures team performance, synergy, group and member styles, the team skills of members, and the quality of group processes

14. Organization Measures organizational culture, levers for cultural change, and outcomes of culture— including customer service styles and quality of service Measures organizational culture, levers for cultural change, and outcomes of culture— including customer service styles and quality of service

15. How will you know if an intervention has been successful? Worker Feedback, Customer feedback, Project output Worker Feedback, Customer feedback, Project output ROI ROI