1. « Strengthening the capacity of public administration in tackling current and future challenges » 8 th Quality Conference Marc Dinkgreve, ambassador of knowledge Sigrid van de Poel, chief executive officer 6.1 Youth Protection Agency Amsterdam

2. What we do and where? 2 case management in child and youth welfare: child protection and youth parole greater Amsterdam area - 16 municipalities population 1.5 million 3200 multi problem families with > 7000 children 270 family workers 15 team managers total staff: 410

3. Dutch Multi Problem Family Landlord: get them out! Tim: neglect alert from nursery! Joan: girlfriend or prostitute? Service provider: they don’t ask for help! Dad: alcoholic… no worries.. Mum: 34, disorganized or mentally challenged? Madge: ADHD or just doesn’t listen? Peter: lover or pimp? 3

4. 4 Kevin‘s house

5. Challenges no money, near bankruptcy no safety for children bureaucratic dysfunction no focus on results no worker satisfaction no leadership at any levels no support from stakeholders and public opinion but…. never waste a good crisis! 5

6. why? existence… what? do we need to do? how? do we do it? Systems approach ? 6

7. stop transgenerational transference “Every child safe - forever” meaningful measurements targets  outcomes Why? 7

8. one family – one plan – one worker functional family parole bottom up redesign with Vanguard method principles of value work What? 8

9. Problem  solution cause ? analysis  best intervention  sustainable change 9 causeproblem?solution analysis

10. CHEC K PLAN DO understand make perfect implementation John Seddon, Vanguard Method What? 10

11. 2008/9 2014/15 2013 2012 2011 2010 crisis roll in “how” program management “what” roadshow “why” How? > transformation start of main group 11

12. within 3 years 75% reduction of unnecessary reporting budget per child  budget per family total budget from 53 to 35 million euros expected business case results doubled investment 2 years 2 million from ministry of safety & justice 1 million from municipality of Amsterdam 2 million from own training budget Impact? 12

13. judges families workers proud! & happy! Results 13

14. improved client and staff satisfaction court measures 61% ↓ enforced out of home placements 53% ↓ parole measures 46% ↓ legal guardianship 16% ↓ service referrals 28% ↓ annual savings over 20 million euro currently 3200 families in care, of which 2000 without court measures or force! Results > January ‘12 to July ’15 < 14

15. in-depth session on systems change and sustainable transformation Every child safe forever! Join our 15