1. From Physio to Health Coach Jennifer Lachal

2. Whitehorse Good Life Club My journey to health coaching Barriers and challenges along the way Supports and sustainability Client outcomes Positives for staff

3. Original GLC Opportunities without huge commitment Training in Stages of change and motivational interviewing Telephone only reduced connection with client Length of study a positive

4. WGLC early days Target population broader includes Chronic heart and lung problems anxiety and depression Working groups using Wagner Assessment Tool ACIC Strategic plan includes CCM so more staff involved

5. Barriers and challenges Style of practice of physio /pod Dealing with psych /social issues Developing strategies to deal with issues raised Feedback and debriefing opportunities Time consuming

6. Supports and Training Flinders Better health Stages of Change Motivational interviewing Brief intervention Anxiety and Depression recognition Health Coaching

7. More supports Working groups commenced 2004 Ongoing group meetings for coach support and business planning for GLC WCHS strategic plan includes CCM CCM embraced across organization Early Intervention in chronic disease program funding (DHS)

8. Features of WGLC Several pathways of referral Consistent screening process Suite of services within GLC and good linkages to other services Clients offered individual coaching or key worker involvement or better health course GP communication consistent Evaluation Partnerships

9. Sustainability Continued promotion of self management to all potential referrers Encourage use of care planning that incudes CCM approach Continued training needs addressed Individual client outcome measures Recruiting suitable staff to coach role Client recruitment /feedback CCM principals embraced in group programs. Health coaching recognised as a service

10. Client and Coach benefits Wholistic approach to client care Broader involvement in health care Physical demands on service worker Longer involvement than would normally be possible Greater satisfaction for improved outcomes Gwen B