2. 1. Useful information from the site One of the largest museums Exhibitions from 1650-1940 Free wheelchairs, toilets, parking spaces Guided tours Different kind of activities in their calendar Things you need to know!

3. o The signs all over the museum

4. o “The warning signs”

5. o The souvenir shop o More benches ? ?

6. o The webpage

7. o The guides

8. o More trash bins

10. The experience economy  Engage all 5 senses  Make it memorable  Personal involvement

11. Sweet spot

12. Our experience…. Souveni r Shop Homemad e honey from the farm Sharing a nice cup of tea

14. Thank you for your attention!