1. 30 th Annual Newport Ski Swap 2015 Volunteer Orientation Don Meyer, Swap Leader Nov 2, 2015 WebsiteWebsite, Facebook,Facebook TwitterTwitter, MeetUpMeetUp

2. What we will cover Introductions Introductions Stats - Why are you Here? Stats - Why are you Here? 30 Year Tradition of Excellence! 30 Year Tradition of Excellence! Creating a great buying experience!!! Creating a great buying experience!!! Schedule Schedule Floor Layout – The Store Floor Layout – The Store Swap Job Sequence / Times – What and when Swap Job Sequence / Times – What and when Jobs & What to look for Jobs & What to look for Customer related Processes Customer related Processes

3. Statistics 1991-2014 Volunteers 1,500+, need around 100 at the peak times. 50-60 shop sales people as well Volunteers 1,500+, need around 100 at the peak times. 50-60 shop sales people as well 2014 Customers 4000 Fri-Sat, 1144 in the 1 st hour, 62% return 2014 Customers 4000 Fri-Sat, 1144 in the 1 st hour, 62% return Sold over 75,000 items, 30% from individuals, 2014 over 9,000 items sold Sold over 75,000 items, 30% from individuals, 2014 over 9,000 items sold Income since 1991: $4mil gross, ~$700,000+ net 2014 $401,000 gross, ~$60,000 net Income since 1991: $4mil gross, ~$700,000+ net 2014 $401,000 gross, ~$60,000 net

4. Swap Layout Check In Soft Goods Soft Goods Soft Goods Soft Goods Check In Hard goods Hard goods Hard goods Hard goods Check In

5. Customer Processes Self Register Online at Home Self Register Online at Swap 1. Register Gear – Selling Customers Vendors Barcode & provide Excel Labels pre- printed Labels printed at Swap Supplied or use their own Tags attached to Gear Gear moved & arranged to swap racks & tables Cashier creates an invoice Scan items until finished Cashier closes the invoice Take Credit, Check or Cash Print Receipt Security Check Happy Buyer takes gear home Customer selects gear with expert help Sale updates Inventory Database Close Books Write & Send Check Happy Seller gets check Seller checks sold items and check written & sent online from home 3. Buy Gear 2. Buying Customers Select Gear 4a. Receive Payment and/or Pickup Unsold Gear 4b. Have fun on the Slopes!!! Selling Gear Buying Gear

6. Swap Schedule – Nov 4-8 Prepare Tags: Wed 6-9 Setup Gyms: Thu 2-10, Fri 8-4 Check In Ind Gear: Thu 6-9, Fri 3-5 Check In Shop GearFri 1-4 Arrange Gear:Thu 5-9, Fri 1-9, Sat 8-5, Sun 9-6 Sale Gear: Fri 5-9, Sat 9-5 Check Out Shop Gear: Sat 5-8 Check Out Ind Gear: Sun 10-2 Restore Gyms:Sun 8-6 Actual Customer times are 30 minutes before/after Swap WebsiteSwap Website, Swap Facebook, Swap Twitter Swap FacebookSwap Twitter Swap WebsiteSwap FacebookSwap Twitter

7. Volunteer Jobs by Time & Function Floor Operations Problems / Help Inventory Control Volunteer Mgt / Training Sales & Cash Mgt Check-in Shops Move Inventory Check-in Tech Help Pack Tables, etc. Pack Supplies Job Desccriptions Setup Inv System Setup small Gym Check In People Problems Help Set up Sales System Cashier Income Mgt Swap Mgt Security Sun 8-4 Fri 5-9 Sat 9-5 Thur 6-9 Fri 1-5 Thu 9-10 Fri 8-4 Check-inCheck-out Close Shop Setup Shop Sale Move / Arrange Inv Close Inv System Finances Individuals Check Out Sat 5-8 Sun 10 –2 Sat 5-9 Sun 8-4 Move / Arrange Inv Build Ski/SB Racks Take down Racks Move swap supplies Problems Help Provide Unsold Inv Sheets Shops Check Out Balance Books Build Ski/SB Racks Volunteers Prep Advertising Planning Line up Shops Mar - Nov Setup Close Document Results Nov Finalize Books Store Supplies Problems Help

8. Swap Layout

9. Job Description Detail on the Web Key things to pay attention to Have any question - Ask any Leader or Volunteer Desk Have any question - Ask any Leader or Volunteer Desk Need work - Talk to Volunteer Coordinator - Clean up messed up gear Need work - Talk to Volunteer Coordinator - Clean up messed up gear Does not feel right, its probably not right - Immediately talk to a leader - And take a picture Does not feel right, its probably not right - Immediately talk to a leader - And take a picture Security issue - Talk to Security or Officer Security issue - Talk to Security or Officer Tag on Floor or clothing missing tag - Look for gear or tag in immediate area - Bring it to Help Desk Tag on Floor or clothing missing tag - Look for gear or tag in immediate area - Bring it to Help Desk