2. Corporate culture-review The Business - p.30 Ex.1 1) relate 2) incorporate 3) be assessed 4) be supervised 5) enhance 6) offer

3. Corporate culture-review The Business - p.30 Ex.2 1) deadline 2) insight 3) appraisal 4) workload 5) commitment 6) etiquette 7) overview 8) predecessor 9) outcome 10) threaten

4. Corporate culture-review The Business - p.30 Ex.3: 1) of 2) in 3) for 4) with 5) under 6) with 7) after 8) to 9) on 10) of

5. Corporate culture-review The Business - p.30 Ex.4: 1) in charge of 2) responsible for 3) deals with 4) looks after 5) takes care of

6. Corporate culture-review The Business - p.30 Ex.5: 1) F 2) T (mostly, depends on the hierarchy in a company) 3) F 4) F (Chief Operations Officer) 5) T 6) T 7) F (Research and Development) 8) F (subsidiaries) 9) T 10) F (organigram)

7. Corporate culture-review The Business - p.30 Ex.6: 1) While I was working in my father´s business I started to understand the importance of marketing - I had never thought about it before. 2) I had already been in the job for two months when I first spoke to the big boss, the CEO: I nearly hit his car as I was parking mine!

8. Corporate culture-review The Business - p.30 Ex.7: 1) Actually, … 2) seems 3) might 4) could 5) Don´t 6) Wouldn´t

9. Corporate culture-review The Business - p.30 Ex.8: 1) analysis 2) description 3) evaluation 4) observation 5) suggestion

23. Call centre racist abuse http://www.time.com/time/business/article/0,8599,1671982,00.html http://www.acm.org/ubiquity/views/v7i04_ghimire.html http://www.telegraph.co.uk/global/main.jhtml?xml=/global/2005/01/21 /wcall21.xml http://www.corpwatch.org/article.php?id=12832

24. Customer support Have you ever communicate with a call centre? How long did you have to wait for a response? Was the operator pleasant/helpful/competent…? Was your problem solved? Did your experience influence your opinion of the company?

25. Pros and Cons A) Try to persuade your colleague to go and work for a call centre (list the positive aspects - type of job, people, environment, working hours, promotion, income …) B) Refuse the offer to work for a call centre (give negative aspects)

26. Reading-At the end of the line Read the introduction and the first paragraph. What is the reason for using call centres in India given by a) Sir Keith Whitson ? b) the writer of the article ? Which opinion do you agree with?

27. The Business, p.18, ex.2 A) Smarter Indians B) Call of the East C) UK jobs leak D) Unions strike back E) More Britons concerned