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4.02Classify techniques to manage emotional reactions in human relationships.

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Presentation on theme: "4.02Classify techniques to manage emotional reactions in human relationships."— Presentation transcript:

1 4.02Classify techniques to manage emotional reactions in human relationships

2 The impact of personal feelings includes… Emotional intelligence Empathy Self-esteem Personal strengths and weaknesses

3 Techniques to manage emotional reactions include… Ethics Morals Standards Consequences Virtues Ethical Behavior

4 Ethics in the workplace Business ethics Code of ethics Employee duties Employee rights Positive climate

5 Examples of unethical behaviors Conflict of interest Employee conflicts Immoral and/or illegal activities Consequences

6 Cultural sensitivity is… Diversity Business etiquette Stereotyping Cultural bias

7 Positive interactions in business relationships Treat others fairly at work -Employer/Employee relations -Benefits -Incentives Use appropriate assertiveness

8 Positive interactions in business relationships (con’t) Foster positive working relations -Teamwork -Agreement -Consensus

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