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Published byClaude McDonald Modified over 9 years ago
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4.02Classify techniques to manage emotional reactions in human relationships
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The impact of personal feelings includes… Emotional intelligence Empathy Self-esteem Personal strengths and weaknesses
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Techniques to manage emotional reactions include… Ethics Morals Standards Consequences Virtues Ethical Behavior
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Ethics in the workplace Business ethics Code of ethics Employee duties Employee rights Positive climate
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Examples of unethical behaviors Conflict of interest Employee conflicts Immoral and/or illegal activities Consequences
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Cultural sensitivity is… Diversity Business etiquette Stereotyping Cultural bias
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Positive interactions in business relationships Treat others fairly at work -Employer/Employee relations -Benefits -Incentives Use appropriate assertiveness
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Positive interactions in business relationships (con’t) Foster positive working relations -Teamwork -Agreement -Consensus
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