1. Professional Automotive Collision Repairers’ Association of Essex County

2. MARKETWATCH Windsor area survey Shops surveys sent to Windsor area shops Oct/Nov 2006 Ten replies received

3. Marketwatch Windsor Average number of body technicians3.7 Average number of refinish techs2.8 Average number of mechanical techs0.7 What is percentage of your business? DRP42.5% (1@0, up to 60%)1@0 Non-DRP30% Fleet8% Customer Pay27%(1@0,1@50%)

4. Marketwatch Windsor Metal/refinishlow$48.87 high$56.00 average$55.90 Framelow$n/a high$65.00 average$59.80 Mechanicallow$25.00 high100.00 average$81.66

5. Marketwatch Windsor Frame set up1-3 hours 3 most popular Materials ratelow$24.00 high$36.00 average$31.70 Storage inlow$10.00 high$100.00 (remove $100)average$35.00 Storage outlow$10.00 high$100.00 (remove $100)average$34.78 Local tow costslow$42.00 high$100.00 average$79.40

6. Marketwatch Windsor When did you last change your door rates? Recent30% One year ago30% Two years ago20% Three years ago30%

7. Marketwatch Windsor Do insurance companies impose paint caps? Yes90% No 10% Which ones? Royal, Pilot, ING. Aviva, State Farm, RBC, Allstate, HB, Lombard, Unifund, AXA, Gore What is the cap amount? $450-600 What would a normal fee be if no cap? $500-750($36.00, $30(x2), $27.00, $26.00

8. Marketwatch Windsor Does your shop participate in a DRP? Yes80%No20% How many in totalaverage 10 List top three DRP companies Aviva, Gore, ING, RSA, State Farm, Wawanesa, CAA, Dominion of Canada, Allstate, Unifund, Co-op, RBC, Certas, Economical Mutual

9. Marketwatch Windsor For your top three DRPs Are there discounts on parts? Yes2No4 What?5-15% Discounts on labour? Yes 7 What?Volume based, $48-$52, 5%, $54.00 Do you discount for other insurers? Backlog?1 day, 3 days, 10 days, 3 weeks

10. Marketwatch Windsor Compared to last year-last three months of business? Up20% Even10% Down70% Added more DRPs, DRPs are unfair, Ins, company is Strongarming customers away, roller coaster

11. Marketwatch Windsor Do you expect the next three months business to be? Up20% Even40% Down Weather slow, market trend, need standard for work, need fair Work approach, DRP is closing small shops, impossible to compete

12. Marketwatch Windsor Are you planning more staff training? Yes80% No10% Reality Check- less that half the shops in Cdn provide training What type of training? Internet10% IDL Terminal10% Jobber30% I-Car90% Hands-on10% College10% Other 10%(U.S. )

13. Marketwatch Windsor Your biggest concern? Staffing Insurance relations10% Profitability80% Other (unknown)10% Do not generate enough cashflow

14. THANK YOU