1. Presented By: Marty Coonan, Merv Heffernan Joe Worron

2. If Aftermarket parts are specified on an Insurance Estimate, what do you do?

3. What percentage of your Aftermarket parts are CAPA Certified?

4. Information Source COLLISION REPAIR INDUSTRY INSIGHT NEWSLETTER –SEPTEMBER 2004 EDITION

5. USER PAY TRENDS - -5 yrs ago 5-7% -today as high as 40% customer pay % MAY VARY DEPENDING ON WHAT FIGURES ARE INCLUDED IN USER PAY VALUE- IE: FLEET WORK

7. FREE USER FRIENDLY WEB BASED PROGRAM FREE USER FRIENDLY WEB BASED PROGRAM

8. MATCHES THE UNIQUE SEAL # TO CUSTOMER VEHICLE MATCHES THE UNIQUE SEAL # TO CUSTOMER VEHICLE

9. EACH SHOP HAS THEIR OWN CODE TO REGISTER THE LABELS EACH SHOP HAS THEIR OWN CODE TO REGISTER THE LABELS

10. MORE EFFECTIVE THAN CAR COMPANY RECALLS MORE EFFECTIVE THAN CAR COMPANY RECALLS ONLY VEHICLES INVOLVED ARE RECALLED ONLY VEHICLES INVOLVED ARE RECALLED

11. THE SHOP IS NOTIFIED IF A PART THEY USED IS RECALLED – THE SHOP IS NOTIFIED IF A PART THEY USED IS RECALLED – “IF THEY REGISTER” “IF THEY REGISTER”

12. ALLOWS TRACKING OF RECALLED PARTS BY MANUFACTURER. ALLOWS TRACKING OF RECALLED PARTS BY MANUFACTURER.

13. ALLOWS TRACKING OF CAPA SEAL USAGE ALLOWS TRACKING OF CAPA SEAL USAGE

14. GO TO: GO TO: www.capacertified.org & Register…