1. NGfL CYMRU GCaD www.ngfl-cymru.org.uk Attending & Listening

2. NGfL CYMRU GCaD www.ngfl-cymru.org.uk Aims: To differentiate between counselling and counselling skills To discuss the importance of attending and active listening To define triads

3. NGfL CYMRU GCaD www.ngfl-cymru.org.uk OBJECTIVES: Recognise the difference between counselling and counselling skills Demonstrate the skills of active listening and attending Identify the three components of triad work

4. NGfL CYMRU GCaD www.ngfl-cymru.org.uk Attending- Actively being with the other person “ Attending is the act of truly focusing on the other person. It involves consciously making ourselves aware of what the other person is saying and of what they are trying to communicate” Bernard (1989)

5. NGfL CYMRU GCaD www.ngfl-cymru.org.uk 3 levels of attending Non-verbal communication Micro skills Social emotional presence

6. NGfL CYMRU GCaD www.ngfl-cymru.org.uk Non Verbal Communication (NVC’s) What do we mean by this?

7. NGfL CYMRU GCaD www.ngfl-cymru.org.uk Body Language- Voice Touch Expressions Eye contact Proximity Posture Gestures Clothes Environment

8. NGfL CYMRU GCaD www.ngfl-cymru.org.uk Exercise In pairs discuss the following Identify the body language of someone who is SAD HAPPY AFRAID ANGRY Write down your answers on the flip chart to discuss

9. NGfL CYMRU GCaD www.ngfl-cymru.org.uk Micro skills S it Squarely O pen Position L ean Slightly Forward E ye contact R elax! (see Egan Handout)

10. NGfL CYMRU GCaD www.ngfl-cymru.org.uk Social Emotional Presence Core Elements: Acceptance Warmth Genuiness Empathy

11. NGfL CYMRU GCaD www.ngfl-cymru.org.uk Finally… something to think about... ‘ Helpers out of touch with their own feelings are unlikely to resonate and communicate their clients’ feelings accurately’ (Egan 2001)