1. Relais Presentation for Linnea2 Daniel Denault Sales Manager dand@relais-intl.com Kevin Stewart Chief Technical Officer Helsinki 9 October, 2008

2. Agenda Introduction to Relais International Company, Product, Services Patron interface Staff interface Relais services o Implementation & Configuration o Training – system and application o Support & maintenance o Open Source Question & Answer Intelligent, Flexible, Open Solutions SHARING

3. RELAIS International the Company Privately owned for over 10 years Head office located in Ottawa, Canada Focus of company - design, development, and delivery of intelligent resource sharing solutions Standard-based technologies Partnership approach with customers - tailoring solution to library’s needs Commitment to customer care & excellent service 75 + years combined experience in information science / library automation fields SHARING Made Simple

4. RELAIS International the Company RELAIS International has over 100 customers - Australia, Canada, UK, and USA ASIN – Atlantic Scholarly Information Network Consortium – Aleph and Unicorn Started with 3 libraries – now over 20 libraries Our Voyager and Aleph customers Intelligent, Flexible, Open Solutions SHARING

5. ASIN – Hosted by Relais Number of Students: Acadia 3,663 Atlantic School of Theology52 Dalhousie13,297 Kings1,125 Memorial15,238 Moncton5,210 Mt. Saint Vincent2,338 Mt.Allison2,094 NS Agricultural College674 NS College of Art and Design848 NS Community Colleges (consortium of libraries) St. Francis Xavier4,208 St. Mary's7,091 St. Thomas2,855 Ste. Anne404 Cape Breton Univ2,905 U New Brunswick 11,740 U Prince Edward Island3,391 SHARINGFriendly To Your Environment

6. Customers – using Voyager USA o National Agricultural Library (NAL) o National Library of Medicine o National Institutes of Health o Borrow Direct Consortium – 5 Ivy League Universities use Voyager (2 use Millennium) Australia National Library of Australia CSIRO Flinders University Monash University University of Adelaide University of New South Wales University of Western Sydney Canada o University of British Columbia o University of Victoria o University of Regina Intelligent, Flexible, Open Solutions SHARING

7. Customers – using Aleph UK o British Library Canada o Dalhousie University o Novanet Consortium of Colleges in Nova Scotia o Brandon University Intelligent, Flexible, Open Solutions SHARING

8. Technology and Marketing Partners Index Data LibLime Rapid ILL - CSU BCR Amigos Palinet Nelinet MLNC SHARING Made Simple

9. Relais & Standards SHARING Made Simple

10. An Open System That ‘Plays Nice’ NCIP ISO 10160/10161 OpenURL Z39.50 Web Services XML Full integration of the latest standard-based technologies provides a seamless integration into your existing ILS Permits libraries to exchange requests between systems and communicate with multiple integrated library systems. Relais is friendly with all environments, even other ILL systems. SHARING Made Simple

11. Interoperability – key to resource sharing VDX SHARINGFriendly To Your Environment

12. Coffee Break – 20 minutes o Next – Patron Interface SHARING Made Simple

13. Patron interface – Relais Access  Examples from our customers  UWS:http://relaisill.com/uws/loginp.jsphttp://relaisill.com/uws/loginp.jsp o TWU:http://relaisill.com/bltw/loginp.jsphttp://relaisill.com/bltw/loginp.jsp o MHC (has self registration):http://relaisill.com/ammc/loginp.jsphttp://relaisill.com/ammc/loginp.jsp  NAL’s site with Web Voyage with OpenURL link to Relais http://agricola.nal.usda.gov/  NIH using SFX with Voyager with OpenURL link to Relais SHARINGFriendly To Your Environment

17. Patron interface – demo o http://relaisasintest.com/relaistrial/loginp.jsp http://relaisasintest.com/relaistrial/loginp.jsp Intelligent, Flexible, Open Solutions SHARING

18. Interface for other libraries to send you requests Supreme Court of Canada: (this is a live system, so don’t submit a request) http://relaisill.com/oosc/logini.jsp Intelligent, Flexible, Open Solutions SHARING

19. Staff Interface Windows client Web client (in development) http://relaisasintest.com/relaistrial/logins.jsp SHARING Made Simple

20. Coffee Break – 15 minutes o Next – Relais Services SHARING Made Simple

21. Relais Services Implementation & Configuration Training – system and application Software maintenance Hosting service Documentation and Support (secure web site) User Group meetings, listserv Open Source SHARINGFriendly To Your Environment

22. Open Source model - benefits Peer Reviewed Software No Vendor Lock-in 'Culture of Innovation‘ Libraries can contribute programming code No license fees Full customer support & maintenance available – fee-based Implementation & Configuration services – fee based Hosting Services available – fee-based Libraries can sponsor development of features, functionality – fee-based

23. Please Contact Dan Denault dand@relais-intl.com www.relais-intl.com (613) 226-5571 ext.29 Questions?

24. Within Consortium For books o Print retrieval slip o Multiple printers / multiple locations / multiple libraries For journal articles o Print retrieval slip o Scan and deliver (post to web, email, Ariel, Odyssey, fax) o Use existing electronic document (tiff or PDF) & deliver o Check Rapid ILL (if appropriate) SHARINGFriendly To Your Environment

26. Within Consortium For loans after retrieval of item from collection – update of local circulation systems is done automatically o NCIP o SIP2 o API o Web services o Screen scraping SHARING Made Simple

27. Lending or Supplying library Circ @ lending library Patron’s libraryCirc @ patron’s library Resource Sharing system updates Update requestCheck Out Update requestCreate Record & Check Out / Hold

28. Outside Consortium Send request to external location oISO ILL oWeb services Intelligent, Flexible, Open Solutions SHARING

29. We want to…. Make it easy for your patrons to get the items they want – wherever the items are located; AND Make it easy for staff to manage the ILL/DD process Intelligent, Flexible, Open Solutions SHARING

30. The following slides show the workflow from the entry of the request by the patron to the processing of the request by the ILL staff.