1. Assist Repair Ticket Order System

2. Assist Replaces HEAT (TF, Admin, plus “select”) For Assist use “Active Directory” (regular) log-in “Starts the clock” on repair Creates accountability Tickets come to Tech Facilitator who can then: –Work ticket himself –Pass along to service desk Status updated by e-mail to all concerned Submitter can indicate satisfaction with job done

3. Logging In to Assist Log in with your morning log-in

4. Teacher-User’s Screen NEW TICKET NumberSubject DateTech Status Age Can delete a ticket by selecting and clicking “WITHDRAW” (Note with reason – 15 characters required)  Your Name

5. Three Drop-Downs Incident (break / fix)Request (need / want)Break / Fix 1)Computer won’t log on A.Domain error B.No lights @ cable 2)Printer jammed 3)Monitor won’t come on 4)Laptop lost wireless 5)Out-going e-mail not received Need / Want 1)Add printer to laptop 2)Compact e-mail 3)Locked out of computer 4)How to use doc camera 5) Reserve laptop cart Type Category Subcategory

6. Subject and Description Indicate computer number from “Who Am I” or WSFCSNET drop-down Put in description with everything you’ve checked. Brief subject with computer nameProvide as much info as possible Next

7. Building and Room Drop down Bldg to 568 and Location the first time as needed “Classroom” or “Room” or “Main Office” or … keep poking, but every space has a name Got to MY SETTINGS to enter room and phone. Use school phone ClassroomBuildingNo Asset Finish

8. Ticket Number Cancel takes back to My Tickets Back to Ticket History Recorded Text – all you can do is delete

9. Comments SelectWithdraw Print Add Comment Hover cursor over ticket and then click once to bring up the ticket info

10. Adding Comment Text Type your comment Click “Add” Finish

11. Checking History HistoryYour Comment

12. Checking Comments Delete CommentFinish

13. Checking Your Work Your Ticket SelectWithdraw Print Sign Out