1. Microsoft Business SolutionsFyn Region Philippe GosseyeMr. Niels Højberg Business Group ManagerChief Executive pgosseye@microsoft.comhttp://www.funencounty.dk

2. Regional Authority  The Region of Funen as a regional authority is part of the Danish public administration system, which is divided into three levels: – the state – the counties – the municipalities.  The guiding principles in the public administration system are that public tasks should be carried out as closely as possible to the citizens they affect.  The counties carry out the functions that are too comprehensive to be handled by the municipalities, for instance the provision of hospitals, upper secondary schools and schools for Higher Preparatory Examination, vocational training, public transport and social welfare for the disabled.  The county deals with a wide range of matters from citizens or companies. The cases concern environmental issues, road access, change of schools, hospitals, …

3. County Administration  The region deals with a wide range of matters from citizens or companies. The cases concern environmental issues, road access, schools, hospitals, …  Some 600 work at the region headquarters, Amtsgaarden, from where the region is administrated.  There are approximately 20,000 full- and part-time employees, making the Fyn Region the largest regional enterprise.  Fyn Region personnel work at hospitals, upper secondary schools and other educational institutions, institutions for persons with disabilities, as counselors etc.

4. The Budget of 2003  In 2003 each inhabitant on Funen will pay 16.667 kr. for the tasks that Fyn Region performs for its citizens.  The taxpayers on Funen pay directly 7,0 billion of the 8,2 billion which it is estimated that it will cost to run the Fyn Region in 2003.  These directly payments are collected through the county tax which in 2003 remains an unchanged 12,4%.  In addition to the tax revenue, Fyn Region receives nearly 1,5 billion in subsidies from the Danish state and counterbalances from the more well provided counties.

5. Organization

6. Interview in Denmark with Niels Højberg  Vision of your region on e-government?  Have you changed certain workflow or processes because of the new software?  Were there unexpected benefits?  What kind of budgets are managed through the application?  Were there unforeseen challenges during the implementation?  How long did the implementation of the project take?  What will be your next challenge in this domain?  What was the return on investment of this project?  Was the whole roll-out done according to the time plan?  Can you give us examples of successful digital collaboration between the government and its citizens?  Many people believe that you cannot use existing software packages for automating the government's business.  How many users do you currently have on the system? Will this be extended?  What do you use the balanced scorecard functions for?  What was, in general terms, your basic need for installing new software?  What was the most positive aspect of the whole project?

7. Questions: Send a mail (in english) to the attention of Niels Hojberg to ad@dir.fyns-amt.dk