1. SFDV2002 - Principles of Information Systems Lecture 15: Enterprise Integration

2. 2 Overview  How are information systems integrated?  How is information moved around an enterprise?  What key business functions require management?  What kinds of software are required to support these key functions?  How is collaboration in an enterprise supported?

3. 3 Enterprise Integration is Important  Manage complexity of disparate information and functions  Streamline interactions between IT solutions  Automate and manage business processes  Facilitate collaboration around an enterprise  Ensure data quality!  Strategise for:  Future IT investment  Lifetime of systems  Changing needs of enterprise  Regulatory compliance  Projected growth  …

4. 4 [Source: Whitten et al., 2004]

5. 5 Information Flows Around an Enterprise [Source: Whitten, 2004] Vertical Flow Horizontal Flow Information services: Most developers/analysts/IT specialists work here Systems Development: might be assigned to a team broken down by function Departmental computing: Also technical support, business analysts, liaisons will work for a department Executive management comprises smaller hierarchy in the form of CEO and then CIO, CFO, etc.

6. 6 Main Business Functions [Source: O’Brien, 2003] Productions/Operations Marketing Human Resource Management Finance Accounting

7. 7 Marketing: Planning, promotion, sale of existing products/services Interactive marketing: process based around Internet, extranets and intranets to establish communications between organisation and customers. Sales force automation: Enabling sales teams using ICT (i.e., laptops, mobile…). All activities are conducted electronically. HR: Recruitment, placement, evaluation, compensation, and development of employees of an organisation. Typical HR information system would be the payroll system. Finance: Support financial managers with financing the organisation and the allocation and control of financial resources within an organisation. Cash & Credit management: Forecast and manage cash position by collecting information & Monitor and control creditors information Investment management: Manage short-term investments and other securities Financial forecasting: Forecast financial performance and financing needs Accounting: Most widely used information systems for recording and reporting on business transactions Production/Operations (Manufacturing and logistics): Planning and control of the processes producing goods or services Systems required to monitor and control inventories, flow of goods, etc.

8. 8 Enterprise Collaboration Systems Information systems E-Commerce systems Employee information portals Knowledge management Workflow management Document management systems Collaborative work systems Communication systems

9. 9 Summary  Enterprises need to manage business processes and data to ensure competitiveness  Information flows around an enterprise horizontally across main functions and vertically down an organisational structure  These information flows need to be integrated and well managed to ensure data quality  Other collaborative systems are used to manage work related processes and knowledge