1. Telerik Analytics What kind of Analytics is Application Analytics?  November 6 th, 2015  Eigil Rosager Poulsen – Telerik  eigil@telerik.com

2. © 2015 Progress Software Corporation. All rights reserved. 2 A few words about me  Eigil Rosager Poulsen  M.Sc. Computer Science  Founded EQATEC – that created EQATEC Analytics  Telerik acquired EQATEC in Feb 2013  Product manager for Telerik Analytics  Live in Copenhagen  I need to catch a ferry tonight, so you’ll see me running at 17:00

3. © 2015 Progress Software Corporation. All rights reserved. 3 A few questions to the audience  How many are active programmers?  How many do OE/ABL development?  How many have received direct feedback from your end-users this week?  How many have received direct feedback from your end-users this year?

4. © 2015 Progress Software Corporation. All rights reserved. 4 What is Analytics?

5. © 2015 Progress Software Corporation. All rights reserved. 5

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8. 8 Google Trends data

9. © 2015 Progress Software Corporation. All rights reserved. 9 Google Trends data continued

10. © 2015 Progress Software Corporation. All rights reserved. 10 Google Trends data continued

11. © 2015 Progress Software Corporation. All rights reserved. 11 Google Trends data continued

12. © 2015 Progress Software Corporation. All rights reserved. 12 What is “application analytics”? Introduction through the history of Telerik Analytics

13. © 2015 Progress Software Corporation. All rights reserved. 13 EQATEC: our problem back in 2008 Did our users like the product? Limited information sources:  Support questions  The occasional “fan” email Basically we knew nothing – so what to do?

14. © 2015 Progress Software Corporation. All rights reserved. 14 2008: application analytics v. 0.1  Red: usage (app execution)  Blue: downloads  Yellow: registrations  “F5 addictiveness”  Little information but much better than nothing

15. © 2015 Progress Software Corporation. All rights reserved. 15 2009: A new analytics market?  Nov 2005: Google Analytics  Very few did application analytics for thick clients  So we decided to fill the gap

16. © 2015 Progress Software Corporation. All rights reserved. 16 Feb 2013 – Telerik acquires EQATEC

17. © 2015 Progress Software Corporation. All rights reserved. 17 2015: Telerik Analytics today  HTML5  Kendo UI controls

18. © 2015 Progress Software Corporation. All rights reserved. 18 Dec 2014 – Progress acquires Telerik

19. © 2015 Progress Software Corporation. All rights reserved. 19 2015: PDSOE 11.5

20. © 2015 Progress Software Corporation. All rights reserved. 20 PDSOE & Telerik Analytics  May 2015  October 2015

21. © 2015 Progress Software Corporation. All rights reserved. 21 PDSOE & Telerik Analytics

22. © 2015 Progress Software Corporation. All rights reserved. 22 PDSOE & Telerik Analytics

23. © 2015 Progress Software Corporation. All rights reserved. 23 Telerik Analytics – deep(er) dive Code examples, data formats and more

24. © 2015 Progress Software Corporation. All rights reserved. 24 How does it work?

25. © 2015 Progress Software Corporation. All rights reserved. 25 Development Platforms Supported - Monitors Application types: Mobile (native, hybrid, web) Desktop Web Implementations: C++ C# Java JavaScript API Uniform for all platforms Small footprint and very low performance impact Supports off-line data collection

26. © 2015 Progress Software Corporation. All rights reserved. 26 How to integrate the monitor in a C# app

27. © 2015 Progress Software Corporation. All rights reserved. 27 Data on the wire

28. © 2015 Progress Software Corporation. All rights reserved. 28 Examples of default monitor data collected

29. © 2015 Progress Software Corporation. All rights reserved. 29 Tracking custom metrics – Feature Usage

30. © 2015 Progress Software Corporation. All rights reserved. 30 Tracking custom metrics – Feature Timing End of method “MainForm_shown”

31. © 2015 Progress Software Corporation. All rights reserved. 31 Tracking exceptions

32. © 2015 Progress Software Corporation. All rights reserved. 32 Session details

33. © 2015 Progress Software Corporation. All rights reserved. 33 Time for a demo

34. © 2015 Progress Software Corporation. All rights reserved. 34 Ask yourself a few question…  What do you personally know about your end-users and customers?  Facts?  Second-hand information?  Gut-feelings?

36. © 2015 Progress Software Corporation. All rights reserved. 36 Customer Case Study One of the World’s leading hearing aid manufacturer Monitoring 93,000 hearing clinic PC apps Before Telerik Analytics  Planned to reimplement a 75 man year legacy application With Telerik Analytics  Exact feature usage measurements uncovered that 25% of application was very seldom used Result:  25% of a 75 man year project eliminated  $3.4 million (US) in savings

37. © 2015 Progress Software Corporation. All rights reserved. 37 Modernization – two questions How to modernize?  EMEAPUG Challenge 2015 hopefully has provided you with many good suggestions and shared experience. What to modernize?  Everything? Probably quite expensive…  Which parts then?  Use Telerik Analytics to measure what is most used  Start with those parts

38. © 2015 Progress Software Corporation. All rights reserved. 38 How can you try Analytics?

39. © 2015 Progress Software Corporation. All rights reserved. 39 For those developing in ABL  We currently consider to support OE/ABL with Analytics – if you are interested then please let us know!  eigil@telerik.com

40. © 2015 Progress Software Corporation. All rights reserved. 40 For those developing in Java, C++, C#, JavaScript, etc  Go to www.telerik.comwww.telerik.com  Click Telerik Platform  Sign up to a free trail  Or simply write to sales@telerik.com and ask for a Telerik Analytics trial accountsales@telerik.com

41. © 2015 Progress Software Corporation. All rights reserved. 41 Questions!

42. © 2015 Progress Software Corporation. All rights reserved. 42 Thank you for your attention! Reach out to me: eigil@telerik.comeigil@telerik.com