1. PNNL Safety Management System Measurement, Improvement and it’s Use In Governance/Assurance Pat Wright and Sharon Dossett Pacific Northwest National Laboratory Integrated ES&H Program pat.wright@pnl.gov PNNL-SA-49641

2. 2 Measuring ISM System Performance Objectives: Go beyond traditional lagging indicators: TRCR/DART “body count” Use leading indicators of System performance Address all aspects of ISM Core Functions and Guiding Principles Address all levels of ISM implementation Institution, Facility, Activity Address efficiency of system performance as well as effectiveness Automate to control cost of performance measurement Provide a comprehensive ISM measure for Governance/Assurance Process

3. PNNL-SA-49641 3 PNNL Integrated ES&H Management ( ISM) Model Core Function/Guiding Principle “couplets”

4. PNNL-SA-49641 4 SBMS-based systems and tools work together to give PNNL Integrated ES&H Management

5. PNNL-SA-49641 5

6. 6 PNNL Integrated ES&H Management Measurement & Improvement Process

7. PNNL-SA-49641 7 How performance data is used for Assurance PNNL Director Operations Council Operations Council Lab Director / PNNL Leadership Council Level 1 Councils Forums Research Council Operations Council Business Council Research Forum Operations Management Forum Business Forum Management *Chairperson FOR INTERNAL USE ONLY Business Council

8. PNNL-SA-49641 8 Operations Forum Provides “Demanding Customer” for Data Primary focus of the forum is to identify cross-cutting risks/issues/concerns to Level 1 chair of the Operations Council Level 1 decides if/when/how to act on the issues Senior level 2 managers with operations experience Systematically analyze and evaluate operational performance using a number of indicators – including this ISM system performance metric Recommendations on areas of performance with the greatest potential risks Recommendations on risk limits for key ES&H and security indicators Greater self-assessment attention to areas with performance problems

9. PNNL-SA-49641 9 PNNL ISM Metric Path Forward Improve/validate indicators based on input from Operations Management Forum (continuous improvement) Use indicators to drive improvement agenda (FY07 business planning) Develop indicators of system efficiency (Develop in FY06 – Implement use in FY07)