1. Derek J. Keenan, Ed.D. VP, Academic Affairs derek_keenan@acsi.org

2.  Perceptions are not negotiable  Perceptions are contextual to communication  Perceptions are the linchpins to which most decisions are attached 2

3.  The process and manner by which authority and power are utilized to direct and control the activities of an organization. 3

4.  The entanglements by individuals and groups in the workings of an organization or one or more of its component parts. 4

5.  The ongoing, periodic activities, processes, and normative activities of an organization. 5

6.  The guiding, governing and managing statements of principle established by the constituted authority to direct the organization. 6

7.  “A dynamic process in which woman and men with God-given capacity influence others to accomplish the purposes of the organization.”  Robert Clinton  The Making of a Leader 7

8.  “Working with and through individuals and groups to accomplish organizational goals.”  Hersey/Blanchard  Management of Organizational Behavior 8

9.  A defined set of attributes, which have been selected by an organization as a threshold for each of the various positions, needed to fulfill the goals of the organization. 9

10.  The process of assessment, usually including summary conclusions, of individual or group performance on the component tasks which have been assigned within the organization. 10

11.  The reason that the organization exists. 11

12.  The rendering of a judgment, drawing of a conclusion, the making up of one’s mind, or settling on a course of action within the scope of individual or corporate responsibility. 12

13. To download this presentation, go to: www.acsi.org/~keenan 13