1. © Thomson/South-WesternSlideCHAPTER 91 HUMAN RELATIONS AT WORK 9.1 9.1Bosses, Coworkers, and Customers 9.2 9.2Group Participation Chapter 9

2. © Thomson/South-WesternSlideCHAPTER 92 BOSSES, COWORKERS, AND CUSTOMERS Explain the importance of human relations to success on the job Discuss ways to get along with bosses and coworkers Identify three reasons why customers patronize a particular business Objectives Lesson 9.1

3. © Thomson/South-WesternSlideCHAPTER 93 HUMAN RELATIONS Human relations are interactions among people. Lesson 9.1

4. © Thomson/South-WesternSlideCHAPTER 94 GETTING ALONG WITH PEOPLE AT WORK Interpersonal attraction is a tendency to be drawn to another person, often because of similar characteristics and preferences. Seniority refers to the length of time someone has worked for a company. Territorial rights are unwritten rules concerning respect for the property and territory of others. Lesson 9.1

5. © Thomson/South-WesternSlideCHAPTER 95 WAYS TO MAINTAIN GOOD RELATIONSHIPS Appearance Courtesy Attitude Interest Loyalty Tolerance Maturity Dependability Openness Ethics Lesson 9.1

6. © Thomson/South-WesternSlideCHAPTER 96 CUSTOMERS Customers are the buyers of goods and services. Clients are the business customers of a professional worker. Patients are persons under treatment or care by a medical practitioner. Patrons are customers of certain service- producing businesses or institutions. Lesson 9.1

7. © Thomson/South-WesternSlideCHAPTER 97 GETTING AND KEEPING CUSTOMERS Reasons customers patronize a business Product or service Service after the sale Goodwill Lesson 9.1

8. © Thomson/South-WesternSlideCHAPTER 98 GROUP PARTICIPATION Understand why employers are asked to work in task groups Discuss ways to participate effectively in a task group Objectives Lesson 9.2

9. © Thomson/South-WesternSlideCHAPTER 99 PURPOSES OF TASK GROUPS A task group is a work group formed to accomplish a particular objective. Lesson 9.2

10. © Thomson/South-WesternSlideCHAPTER 910 WORKING IN TASK GROUPS Show your readiness to help the group Accept the role the group gives you Carry out your role as best you can Share your views Do not dominate meetings Accept group decisions Encourage other members Think of solutions, not past problems Be proud of group success Lesson 9.2