1. Seating( 安排就坐 ) Guests( 客人 ) at the Table Headwaiter( 男領班 ): Good evening. How are you doing today? Guest: Fine, thank you. Headwaiter: Do you have a reservation? 有訂位嗎 Guest: Yes, a table for two at 7 p.m. Headwaiter: Let me confirm( 確認 ) your reservation( 訂位紀錄 ). May I have your name, please? Guest: It’s Sam Chen. Headwaiter: Just a moment. (After a minute) Sorry to keep you waiting. Mr. Chen. Your reservation is confirmed. A table for two in the nonsmoking section( 區 ), right? Receiving guests (1)

2. Guest: Yep, that’s right. Headwaiter: Let me show you to your table. This way, please. 帶你到 … 去 請往這邊走 (After a few seconds) Here are your menus. Your waitress will be here soon. Enjoy your dinner. Guest: Thank you very much. Headwaiter: You’re welcome. (After a moment) Waitress: Hello. How are you today? Sorry to k kk keep you waiting. My name is Jane. May I take your orders? 可以幫你點菜了嗎 ?

3. Guest: Just a moment. We need a couple more minutes to decide. Waitress: Take your time( 不急, 慢慢來 ), please. I’ll come over to take your orders( 幫您點餐 ) right away.

4. Asking Guests to Wait Headwaiter: Good evening, ma’am. Welcome to Gourmet’s( 美食家 ) Restaurant. Guest: Good evening. I’d like a nonsmoking table for three. Headwaiter: Do you have a reservation( 訂位 )? Guest: Nope. Headwaiter: I’m terribly( 萬分的 ) sorry. All the tables are occupied( 佔領 ) now. Do you mind( 介意 ) waiting a little while? Guest: How long shall we have to( 必須 ) wait? Headwaiter: Around fifteen minutes. Guest: O.K. Put us on the waiting list( 等待者名單 ), please. Receiving guests (2)

5. Headwaiter: All right. May I have your name, please? Guest: Ellie Lai. Headwaiter: Ms. Lai. Would you take seats( 坐下 ) over there? We’ll call your name as soon as( ㄧ …) a table is available( 有空的 ; 可獲得的 ). Guest: All right. Thanks. (after fifteen minutes) Headwaiter: Ms. Lai, your table is ready. Sorry to keep you waiting. This way, please. Guest: Thank you. Headwaiter: Is this table all right? Guest: Yes, it’s O.K. Can we order( 點菜 ) now? Receiving guests (2)

6. Headwaiter: No, just a moment. Here are the menus. Your waiter will be here soon. He’ll take your orders. Guest: Thanks a lot. Headwaiter: You’re welcome. ( 不客氣 ) Enjoy your meal( 餐 ). Receiving guests (2)

7. Accepting Reservations on the Phone 電話上接受訂位 Clerk: Celestial Kitchen. Can I help you? Caller: Do you accept( 接受 ) reservations? Clerk; Yes, we do. Caller: Well, I’d like to reserve( 訂 ) a table at 6:30 p.m. tonight. Clerk: O.K. May I have your name, Ms.? Caller: This is Julie Chang. Clerk: Let me confirm( 確認 ) your reservation again; a table at 6:30 p.m., right? Caller: That’s correct( 正確的 ). Clerk: How many are there in your party( ㄧ夥人 ), Ms.? Caller: There’ll(=will) be the, including( 包括 ) me. Receiving guests (3)

8. Clerk: Which section( 區段 ) would you prefer( 較喜歡 ), smoking or nonsmoking? Caller: Nonsmoking. Is there a table by the window( 靠窗 )? We’d like to enjoy the view( 景色 ) as well( 也 ). Clerk: Sure, we’ll arrange( 安排 ) that for you. Caller: Thanks a lot. Clerk: You’re welcome. We’ll be expecting( 期待 ) you! Receiving guests (3)

9. Sharing( 分享 ) a Table with Others 與人共桌 Headwaiter: Good afternoon, sir. Welcome to Grand( 雄偉 堂皇的 ) Garden Café( 餐館 ). Guest A: Fine, thank you. I’d like a table for one. Headwaiter: Do you have a reservation? Guest A: Nope. Headwaiter: I’m sorry. There’re no tables available now. Guest A: Aren’t there some vacant( 空的 ) seats( 座位 ) at the tables over there? Headwaiter: Oh, yes. Do you mind sharing a table with others? Guest A: Not at all( 一點也不 ). Could you please arrange( 安 排 ) a seat for me? Receiving guests (4)

10. Sharing( 分享 ) a Table with Others 與人共桌 Headwaiter: Good afternoon, sir. Welcome to Grand( 雄偉 堂皇的 ) Garden Café( 餐館 ). Guest A: Fine, thank you. I’d like a table for one. Headwaiter: Do you have a reservation? Guest A: Nope. Headwaiter: I’m sorry. There’re no tables available now. Guest A: Aren’t there some vacant( 空的 ) seats( 座位 ) at the tables over there? Headwaiter: Oh, yes. Do you mind( 介意 ) sharing a table with others? Guest A: Not at all( 一點也不 ). Could you please arrange( 安 排 ) a seat for me? Receiving guests (4)

11. Headwaiter: All right. Let me confer with( 商量 ) those guests. (The headwaiter moves to( 走到 ) one table with some vacant( 空的 ) seats.) Headwaiter: Excuse me, sir. Are these seats occupied( 有 人坐了 )? Guest B: Yes, another party( ㄧ群人 ) will be sitting here. Headwaiter: Sorry to have bothered( 打擾 ) you. (And then the headwaiter moves to another table with a vacant seat.) Headwaiter: Excuse me, sir. Is the seat taken( 有人坐 )? Guest C: No, I just sit by myself. Receiving guests (4)

12. Headwaiter: Do you mind if someone shares the table with you? Guest C: No, not at all. Anyway, I’ll finish my meal( 餐 ) soon. Headwaiter: Thank you very much. And then let me lead( 引導 ) the guest to this table. Guest C: Go ahead. Receiving guests (4)