1. ECS

2. Overview Features Architecture Benefits Reports

3. Overview The only near real time VOD monitoring and reporting solution Custom designed for a MSO Deployed across all TWC sites, key VOD sites for Cox, Bright House Networks and N American MSO Compelling usage metrics for operational analysis

4. ECS Features

5. Timely information at a glance In-depth data, collected system wide Seamless integration Platform agnostic

6. ECS Features Powerful Alerts Extensive reporting capability Easy and intuitive web GUI Open database architecture

7. ECS Features No impact to system performance Transfers data only when the monitored components are not using the CPU Easily configurable to accommodate new/ upgraded components Support Program addresses different levels of operational and technical needs

8. ECS Architecture

10. ECS Data includes Session timing data -Start time, Setup time, Duration Viewer information - STB, Service Group, Hub Resource usage - QAM, Bandwidth, MPEG Program, Transport Stream ID, Stream ID Asset data - Asset ID, Network information - Heartbeat, Teardown component, Teardown reason

11. ECS Benefits Increases Operational Efficiencies

12. Operational Efficiencies VOD system health at a glance Reduces operational support load Quickly and proactively identifies service outage Troubleshoots and pinpoints VOD session issues Automatic notification as problems arise Ability to drill down into various levels of data from Hub, Service Group, QAM to STB level Helps to immediately isolate problem areas

13. Identify problem components Specific STB, QAM, Video Server or other components Identify VOD session bottlenecks Quick problem resolution Identify bandwidth choke points Operational Efficiencies

14. ECS Strengths Near real time Sniff data from the complete VOD network Maintain the state data Hub level and QAM level Grouping Drill down data to the STB level Vendor agnostic

15. ECS Reporting

16. Reports Robust reporting capability Number of predefined reports Open database architecture allows for customize reports using off-the-shelf tools Reporting interface provides extensive filtering criteria Graphical presentation with color coded results helps to identify the problem areas Provides detailed reports based on hubs, service groups, QAMs or STBs

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