1. © 2003, Cisco Systems, Inc. All rights reserved. 1 TTS Functionality Via IMAP Unity Connection 1.1 Andrew Biggs adb@cisco.com UCBU

2. © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-2 Agenda System-Level Overview of TTS Feature Demo 1: Basic Configuration Demo 2: Secure Configuration Troubleshooting Tips

3. © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-3 Feature Overview: TTS via IMAP CUC Exchange Call in and log on to TUI Fetch email via IMAP (or IMAP/SSL) Email text and counts Email read out via TTS User’s Phone

4. © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-4 Demo 1: Basic Configuration, Exchange On the Exchange server… Create CUC Service Account (cucsvc). Enable IMAP4 service. Enable user’s account for IMAP4.

5. © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-5 Demo 1: Basic Configuration, CUC On the CUC server… Enable “TTS of Email” COS Settings Create “IMAP External Service” Create “IMAP External Service Accounts”

6. © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-6 Demo 2: Secure IMAP with SSL On the Exchange server… Request a certificate from favorite CA Obtain CA’s signing certificate as.cer On the CUC server… Load CA’s signing certificate to CUC system certificate store Change External Service to use SSL

7. © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-7 Troubleshooting Tips User hears, “Emails cannot be read now…” Possible Causes: CUC is configured incorrectly Exchange is down or inaccessible CUC invalid or expired SSL certificates Exchange response time exceeded CUC configured timeout

8. © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx.x—#-8 Troubleshooting Tips User hears, “The message text is blank…” Possible Causes: Email has no text part, or the text part is empty Email exceeded the maximum TTS’able size (default is 1 MB) Email text is in unsupported text formats (PDF, RTF, PS) Email has unsupported character encoding (ISO-2022-JP)