1. U.S. CUSTOMS AND BORDER PROTECTION TELEWORK PROGRAM MAY 2012
CBP “The Telework Advantage”

2. OVERVIEW CBP Telework Program Directive 51250-014 dated September 2009
National Treasury Employee Union, Collective Bargaining Agreement, Article 15, Telework—June 2009
Officially launched in November 2009
Designated Telework Program Coordinators (TPCs)
Workforce: approximately 60,000 employees nationwide
Eligible to Telework: Over 8,700 CBP employees
Over 90% of our workforce are uniformed employees
As of November 2009, CBP had recorded 134 approved telework agreements

3. CBP TELEWORK PROGRAM IMPLEMENTATION
In 2010, launched the “CBP Telework Program Awareness Program Initiative” Campaign
Launched a Telework Program Website
Launched an address:
Launched a series of Telework Program Podcasts entitled “The CBP Telework Advantage”
Leave and Earning Statements
Launched two surveys (e.g. employee and supervisor/manager)

4. CHALLENGES Increased engagement in the Telework Program
Expansion of availability and participation in Telework
Information and technology equipment and connectivity
Consistent implementation of the program throughout the Agency
Full Integration of telework into CBP’s culture, business practices, and Continuity of Operations Plan (COOP)/Emergency Preparedness

5. TYPES OF TELEWORK AGREEMENTS
Core Telework
Situational/Episodic Telework
Telework IT Equipment: Laptops and Mobikeys

6. CBP TELEWORK PROGRAM ARRANGEMENT REQUEST PACKAGE
Telework Agreement, CBP Form 120 (11/09)
Safety Self Certification Checklist, CBP Form 121 (11/09)
OPM Telework 101 Training for Employees Certificate
CBP IT Security Awareness and Rules of Behavior Training
Self– Certification of Reduced Public Transportation Incentive Program (PTIP) if applicable

7. BASIC CBP TELEWORK PROGRAM GUIDELINES AND REQUIREMENTS
Eligibility to telework is directly connected to the work duties assigned to a position
Must meet the general guidelines and position eligibility requirements
Telework up to five (5) days per week
Telework and Compressed Work Schedule
Notify timekeeper of telework schedule

8. CBP TELEWORK PROGRAM TODAY
Approved telework arrangements: 3393
Core telework arrangements: Over 1400
Increase of over 2000 percent
Eligible employees: Over 37%
Telework hours: 48,817 (March 2012)
Telework hours: 600,000 (Between January 1, 2011 to March 31, 2012)
OPM Telework 101 Training: Over 4,700 employees, supervisors, and managers  

9. CBP TELEWORK PROGRAM TODAY
Launched a series of Telework training webinars
Created Tips to Managing a Virtual Workplace and Telework Helpful Hints.
Senior level management support 
Created a Telework Blog  
CBP Telework Program Information Guide for Employees
CBP Telework Program Information Guide for Supervisors and Managers

10. CBP TELEWORK PROGRAM TODAY
Overall positive opinion of CBP Telework Program
Win-win relationship with the National Treasury of Employees Union (NTEU)

11. CBP TELEWORK PROGRAM
Darlene M. Neal Work Life Program Manager Agency Telework Program Coordinator Customs and Border Protection Office of Human Resources Management Benefits, Medical, and Work Life Division Employee Support and Critical Response Branch Office: Blackberry: address:

12. CBP TELEWORK PROGRAM WEBSITE

13. CBP TELEWORK PROGRAM WEBSITE

14. CBP TELEWORK PROGRAM Information Guide for Employees

15. CBP TELEWORK PROGRAM Information Guide for Employees

16. CBP TELEWORK PROGRAM Information Guide for Supervisors and Managers

17. CBP TELEWORK PROGRAM Information Guide for Supervisors and Managers